Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,208 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courier marked package as delivered took a picture then picked it up and walked away with it (yes I have it all on cctv and ring doorbell) I will be contacting the police as he clearly nicked it!!!”

Helpful Report

Posted 4 hours ago

“For 11 months Yodel have been leaving parcels right outside my front door instead of in my safeplace which is clearly described, with a photo in the YODEL app. The CEO team is a joke and all they do is send stock responses and tell me to contact the sender even though the problem has nothing to do with the sender but their depot and drivers.”

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Posted 19 hours ago

“Lost my parcel, and before they confirmed that, they made we wait for the estimated delivery date, while they had no updates on the tracking for days. Very rare item is lost due to their incompetence. Avoid as the plague, if you value your items.”

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Posted 1 day ago

“HORRIBLE! Delivered to an entirely wrong address and left outside a 24 hour fully manned concierge building! Did not even bother to drop it off properly.”

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Posted 1 day ago

“They must employ the worst drivers ever. He nearly ran over my feet as I waited for my wife's parcel. Drove straight past and then sent her a message 'sorry we missed you' Lying towrag.”

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Posted 1 day ago

“The worst delivery experience ever and trying to get hold of their customer service on phone doesn’t even exist. Their live chat is useless. Been waiting for my parcel for 4 days and no update. Pathetic. Not sure why sellers still use this company.”

Helpful Report

Posted 1 day ago

“Parcel never arrived, I got no updates and they make it impossible to speak to anyone. I tried to agent updates repeatedly but they kept redirecting me to their queries pages Genuinely disgraceful and pathetic”

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Posted 1 day ago

“Rubbish Had 2 parcels delivered to the wrong addresses over the last 2 weeks. When I queried this they sent me photos of where the parcels had been left, which have been impossible to identify. Neither of these places were my house. 2 missing parcels and counting. So unprofessional I wish seller's would use a more reliable courier.”

Helpful Report

Posted 2 days ago

“Ordered a parcel from Shein weeks ago. Received one parcel but not the other. I have been totally messed around by Yodel who send proof of delivery to Shein but it was somebody else’s front door. The Yodel Webchat told me it had not been delivered due to “unforeseen circumstances” and the driver would be delivering again until I sent him the pic of the wrong front door and told him to stop lying to me. I even went to the Yodel Mitcham depot yesterday morning and was told it was out for delivery today (yesterday) as the driver brought it back to the depot because it didn’t look safe! This is an absolute joke. These are my holiday clothes. Why can’t you actually speak to anybody anymore? I will never ever order anything from Shein ever again as they have been no help, either. Yodel, how on earth are they still allowed to trade?”

Helpful Report

Posted 2 days ago

“I submitted an online order from Shein two weeks ago, my parcel was out for delivery on the 9/4/25, I was given regular updates in regards to recieving my parcel which was brilliant, however, just before 8pm, I received a message saying 'sorry we couldn't deliver to you today, please check back for updates'. I was sitting at home waiting for this parcel and they didn't show up. I contacted them by live chat and I was told that my driver ran out of time to deliver their parcels for the day and this will be investigated. So I have had to reschedule for my parcel to be redelivered even though it was not my fault. My next delivery date available was 3 days after. So here I am.. 12/4/25.. I have yet again been waiting for my parcel to arrive today, I haven't received any updates all day but my app states that they will be delivering my parcel today.. It's now 10:30pm and still my parcel hasn't arrived. I've now rescheduled my parcel to be dropped off at my nearest depot so I can collect it myself, but I have no further information as to when they will receive my parcel! What's more frustrating is it's a big order from Shein for new holiday clothes and I go on holiday in less than a week! Very poor service and a very angry/upset customer!!”

Helpful Report

Posted 2 days ago

“Everything returned without an attempt to deliver. Poor service”

Helpful Report

Posted 3 days ago

“Messed me about for days and I still haven't received my parcel. Absolutely awful”

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Posted 3 days ago

“My parcel sent 9 days ago ,it has been to 3 depots and still not out for delivery. Contacted them 3 times now and had someone wait in everyday as item needed for this weekend, also contacted twice by the seller. Ordered something from another seller on Ebay was delivered in less than 24 hours royal mail. Yodel biggest cowboys going avoid them like the plague.”

Helpful Report

Posted 3 days ago

“The tracking keeps saying that they need more information to deliver my parcel, it's been 3 different days that they'd said they'd deliver, and yet when I go on live chat they say they have the address and everything is fine!!! Make it make sense.”

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Posted 4 days ago

“Stayed in to wait for delivery, only for parcel to be delivered to wrong address. I got in touch with online services who showed photo of where it has been delivered. It was correct house number but wrong house!. Online chat deliberately cut off before we finished our conversation. So phoned another customer service team member who insisted it had been delivered to my house. When I became insistent that it hadn't, she admitted that it was delivered to the different address. I knew the address she mentioned and then had to get in the car and drive to get it. Thankfully the person gave me the package. No excuse for driver delivering wrongly as full address in package. Won't be using them again.”

Helpful Report

Posted 4 days ago

“Absolutely disgusting service. Two people in the Yodel van—one stayed inside while the woman got out already holding my Pandora parcel. She didn’t even take it from the back, it was already in her hands, torn open, and the charm was gone. She rang the bell, snapped a photo, and drove off before I could get to the door.. Utterly unacceptable and disgraceful. I’m furious.”

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Posted 5 days ago

“For 2 days I have been told they have my parcel and it will be arriving today. Every morning the same message with another date. Groundhog day every day. Complete waste of time and space.”

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Posted 5 days ago

“I have been waiting for a parcel to be collected today ,email said would collect between 12-2 and still not been !!! I work from home today which was why I booked today . Carnt get through to speak with anyone. Absolutely useless company will not be using again”

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Posted 5 days ago

“The parcel was damaged by courier apparently so there was no attempt made to deliver. It was returned to sender after waiting in to receive it.”

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Posted 6 days ago

“No driver has been to collect parcel from the sender since 05/04/25”

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Posted 6 days ago

Yodel is rated 1.1 based on 6,208 reviews