“Buyer beware took out a motor policy which was not due to begin for a further month,
after realising I had made a mistake I cancelled minutes later only to be told I will be charged £49 for the pleasure. Had the ususl wiff waff from the chat line about all the wonderful checks they make to provide the quote that was done instantly. No mention of the 14 day cooling off period in the cancellation section which only states that if you cancell midway through a policy you MAY be charged the £49. Will definately chalenge this through the proper chanels. AGAIN BUYERS BEWARE”
“Site easy to navigate. The process was very simple. Some of the other car insurance quotes on the comparison website were cheaper but the five star rating prompted me to go with yourselves. So far so good”
“It was easy to complete the form going along step by step, quick response etc.
I appreciate you need all information but it was a lot to fill in before Id actually decided I was going to go ahead with purchasing.”
“Shame there is no human to speak to everyone expected to you smart phones what I you have not got signal when we need you and some older customers would always be more comfortable speaking to a human.”
“Price was competitive.
However the documentation could be a lot clearer and comparisons between products more flexible.
I can understand excluding windscreen makes a saving, ( I've never had a claim for that ever)
However the price to include it as an extra may have been useful”
“The transfer to quotes was easy to understand and complete. The selection of insurance companies was also key, there were companies whose names I readily recognised.”
“Charged me £49 to cancel an account I had opened less than 30 minutes before. I had entered the incorrect start date and was unable to adjust this. There is no phone line other than for claims. Not impressed at all.”
