“I have been a customer with Yoga for two years. I bought a new policy yesterday and have paid for it but the payment screen was left hanging. The money has left my account but I’ve received no documents or confirmation of my policy.
I’ve tried getting sense and help out of the AI chat bot - hopeless. Tried looking up a telephone number to speak to a person - “Please note as we are an online only company we do not have a telephone number for general enquiries.” So - I’m stuffed.”
“Had previously been a yoga-insure customer for several years with no problems or complaints, I needed to purchase a different car quickly and shopped around for a better deal-as you do, But the new insurers were terrible! (Prima- avoid at all costs) so I cancelled with them within my 14 day cooling off period, and still got a £30 charge! So didn't hesitate to go back to Yoga-insure...
Easy to apply, already had all my details so was quick & efficient & seamless.
Will be staying with Yoga-insure in the future.”
“Happy with my car insurance quote, the website seemed easy enough. The portal is straight forward everything there where you want it. I must admit I'd never heard of yoga before. See what the renewal comes in at next year eh.”
“Bradley was great very informative and helpful but it would have been so much less stressful to be able to phone. I was short of time and the system failed the first day and there is only a short window between 9.00 and 12.00”
“I added a second vehicle to my insurance and the process was fast and very simple. The customer portal is clear and easy to use; all communication from Yoga was fast and informative; documentation all arrived within minutes of completing the proposal.”
