“Found most of setting insurance up to be easy . However when it got to setting up my direct debit it was 3 failed attempts which was time consuming. I switched to setting this up on my phone which was more successful so have insurance now.”
“Not good enough. If you want to play with the big boys you have to behave like the big boys. Selling policies that don’t tell the whole story, part time customer service accessibility. At least do 09.00 to 17.00 not half a day. Selling family policies which were never asked for preventing me from adding a person o to the policy. Just amateurish. Impossible to communicate. It’s as if you do everything in your power to prevent customer contact!”
“Unfortunately I wasn't able to pay due to a website glitch. This meant the really good deal I was originally quoted had passed and I ended up paying £50 more. I think legally they should offer a cooling off period but I was quoted a cancellation fee when I found a cheaper quote.”
“Quick response to requesting quote and came in lower than my renewal quote was from my current insurer. It was a seamless process to getting my car insured.”
“I’m confused as it states can have paper policy but I’ve tried to request this and not getting anywhere. Went on live chat and just keep getting the documents are in my portal . I’m 73 and prefer paper documents as not great with technology. You don’t have a phone number to speak to anyone”
“Drop down answers don’t cover my situation, no one to chat to in the afternoons, paying to cancel something that I couldn’t set up properly because of poor drop down answers”
