“I prefer to have a contact telephone number to discuss things with a person to help me with queries. In future I will use a company where I can do this.”
“I purchased car insurance yesterday, as a new customer. Then realised no claims had been applied ... even though i thought id excluded it as i use it on another policy. It had been automatically applied. When i contacted them they said it had been checked and honoured on this policy too... amazing. Thanks”
“Managed to deal efficiently with Chat. Was difficult having to wait till limited times that a live agent was available and would be better if a live agent was available for the full Chat time x”
“I took out insurance with you in error. I already had home insurance with you. I have been trying for hours to cancel that double insurance but I cannot seem to do it online and I cannot seem to be able to talk to a human being to explain !!!”
“My previous insurer is no longer providing insurance services, so I have had to change provider. As I am 76 years old and disabled, cost is a factor, and what you are offering seems very good value. The reason for only four stars is that I have not heard of you before and you are untried and tested. I am putting my trust in you.”
