“Terrible customer service, even denied any fault when it was clear they were wrong. As is typical with all insurance companies they ‘hide’ the ‘cancel auto renewal’ option making it very hard for you to action it. Even their instructions on how to do it were wrong so I still haven’t managed to do it. I guess that’s all part of their plan though.”
“I think to change the registration number on my car was very expensive £198 just change the number does not seam right to me that's more or less the same price I paid for the policy a few months ago”
“Great price compared with my renewal and so easy to do.policy was online within a minute whereas my existing cover was terrible experience to cancel renewal.”
“After an initial frustration of finding any way to contact the Yoga agents - we used whatsapp the Bot was frustrating to say the least which is not good for us old uns Then popped up Ami she helped us to understand the system - she answered quickly and with a good understanding of the brokers , item resolved thanks Denis”
“Bought motor insurance with breakdown cover yesterday. It is extremely difficult to navigate the website to find out how to use this service. In an emergency situation maybe at night with no internet coverage it would be impossible. I would not have bought the insurance had I realised.”
“Dennis has helped me twice now. Nothing is too much bother for him. He is polite, friendly and helpful. My query has been answered and dealt with quickly.”
