“Charged twice for initial deposit amount. No humans to speak to regarding this. New customer to Yoga & already I am regretting my choice of insurers. Lack of communication via a real human. Seems there is nobody to speak to regarding my matter. Poor!”
“Reasonable quote.
I found the website confusing. Seemed to be trying to make me add more options (more money). I’d like to stop auto renew. Nice to talk to a human not a chat not”
“Really easy and straight forward to navigate, 5 minutes to get a quote and 5 mins to complete the policy set up. The portal looks easy to navigate, definitely at lot less faff that most.”
“Website was fine until it came to paying. I tried 3 times but it kept spinning round. I eventually went to the yahoo message and got a link from there which work straight away”
“Website was fine until it came to paying. I tried 3 times but it kept spinning round. I eventually went to the yahoo message and got a link from there which work straight away”
“Payment section did not complete , I had not contact details , no phone number & would not let me set up a account , very frustrating , had to source temp cover elsewhere”
“Very easy website. Clear and uncomplicated, a delight to use it which makes such a nice change. Price and importantly the level of cover is excellent.”
“So far so good. Easy to set up a new insurance appears to be good coverage for the cost. The proof of ease will come if we have to contact them for anything.”
“So far so good. Easy to set up a new insurance appears to be good coverage for the cost. The proof of ease will come if we have to contact them for anything.”
“Whilst Very competitive and included a lot of extra cover that other normally companies charge for - it was an absolute nightmare trying to get onto their “payment” section - their website just kept buffering and never connected. Had to try 4 times before I managed to complete my purchase and that was through an email they sent me, not the link via the comparison site. Their virtual chatbot is USELESS! and if you have a problem on the weekend - TOUGH! No1 is available to talk to you. I left an email on Saturday, they may contact me later today (Monday). So whilst I went ahead with this, I cannot recommend them for those reasons. With regards to the next question about communicating with the company - I am yet to get a reply so there has been no “communication””
