“Quite impressive but the journey to getting my policy agreed was clunky and bordering irritating. It kept asking me to take in extra items that I had already decided I did or did not need, that in itself was irritating but then when the button was pressed, the screen started the ‘scroll of death’ it was very unclear why and what was happening.
Other than that, seems a good company to engage with.”
“Very poor customer service, you cant speak with anyone. Cancelled policy 10 mins after opening it and was charged significantly to end within the cooling period. Very poor”
“Access to and using your website is frustrating ie.
Couldnt locate my payment card to change it.
Purchased a house insurance it didnt appear on the website.”
“There is no customer service as the whole process is completed via an online facility that is very fixed around addresses and details like that (have an option for clients to add their addresses manually)”
