“First time purchasing policy with Yoga-Insure as very competitive pricing. £80 cheaper than my previous insurer for like for like policy! Wanted hard copy as no access to printed; live chat couldn’t understand my request, kept going round and round in circles although whilst purchasing it did state I could request hard copy at end of transaction. Eventually found email which replied to my request positively. That was last week so hopefully it will arrive soon in post🤞.”
“Great price and excellent defacto rating. Easy to apply and arrange home insurance cover on line. Obviously I’ve not had to make a claim yet so cannot comment on customer service.”
“Absolutely appalled. Changed my mind within 5 minutes of taking out the policy as I realised no phone contact possible. Company want to charge me nearly £50 for cancellation 3 weeks BEFORE my policy would start. Not ethical - for an insurance company very worrying. I am taking the matter further.”
“The effort looking around paid off. Found you by accident but your paperwork is good and easy to understand. Completes my request for cover at a good price. Documents were easily printed. Thankyou”
“Really disappointed with this company, for some reason the policy date had a start date in November when I wanted the policy to start today as I’m picking up a van tomorrow. The company said that I couldn’t change the date but had to cancel the policy, when going to cancel the policy I was given a £50 admin fee.
Really disappointed with the quality of the policy and service. Total waste of time and money .”
“I mistakenly took out insurance thinking that I didn't have any. It was only about an hour between me taking it out and cancellng it, but I was charged for a day's insurance! I was not impressed with this, I know it was my mistake but most places have a cooling off period, and I think this charge was unacceptable.”
“I’m reviewing the documents I just took out, but there’s no one to ask about the details. They made it downsides of Black of Customer service driven by AI and online only have become apparent and I’m no longer sure I’ve got a policy that’s right for me but no one could be bothered to reply to my message”
“Good fair pricing but as i am sight impaired i need paper copies of docs. I have been unable to do this. Chatbot doesnt recognise question. Where do i go from here?”
