“I took out house insurance and cancelled it the next day for various reasons . It said in documents I could cancel at any time free of charge but I’ve just been charged to cancel . Why is that ?”
“I am unable to register my account because of a previous policy that I had with u. No fault of mine but my car had been impounded and this insurance policy terminated. Now u have accepted my money but I have no insurance to show for it. Your ‘no reply’ e mails and lack of a contact phone number have made me realise what a terrible company you are. I want my deposit of £161.74 back in my account. So I can move on to insure my car with a ‘proper’ insurer. So please hurry up and refund me!!!”
“Great price same cover as much more expensive companies, what’s not to like, never claimed on insurance before but it’s peace of mind to have cover so why pay over the odds 🙏🏼”
“Found most of setting insurance up to be easy . However when it got to setting up my direct debit it was 3 failed attempts which was time consuming. I switched to setting this up on my phone which was more successful so have insurance now.”
“Not good enough. If you want to play with the big boys you have to behave like the big boys. Selling policies that don’t tell the whole story, part time customer service accessibility. At least do 09.00 to 17.00 not half a day. Selling family policies which were never asked for preventing me from adding a person o to the policy. Just amateurish. Impossible to communicate. It’s as if you do everything in your power to prevent customer contact!”
“Unfortunately I wasn't able to pay due to a website glitch. This meant the really good deal I was originally quoted had passed and I ended up paying £50 more. I think legally they should offer a cooling off period but I was quoted a cancellation fee when I found a cheaper quote.”
