“Really disappointed with this company, for some reason the policy date had a start date in November when I wanted the policy to start today as I’m picking up a van tomorrow. The company said that I couldn’t change the date but had to cancel the policy, when going to cancel the policy I was given a £50 admin fee.
Really disappointed with the quality of the policy and service. Total waste of time and money .”
“I mistakenly took out insurance thinking that I didn't have any. It was only about an hour between me taking it out and cancellng it, but I was charged for a day's insurance! I was not impressed with this, I know it was my mistake but most places have a cooling off period, and I think this charge was unacceptable.”
“I’m reviewing the documents I just took out, but there’s no one to ask about the details. They made it downsides of Black of Customer service driven by AI and online only have become apparent and I’m no longer sure I’ve got a policy that’s right for me but no one could be bothered to reply to my message”
“Good fair pricing but as i am sight impaired i need paper copies of docs. I have been unable to do this. Chatbot doesnt recognise question. Where do i go from here?”
“Competitive price until I went through to all the add ons even after I had input what I wanted covered in my home insurance. It is quite misleading when all options are selected and then shows a competitive price to them find you still have to add on! Very misleading.”
“Price and general cover is quite good. But I could not see all the policy inclusions in the insurance booklet. It would be really handy to have a phone line purely for new customer policy sales so we can ask and finalise any queries before buying.
I understand you are online only but would appreciate a human to speak to at the first stage.”
