“It was easy to use but realised I needed to get in touch being elderly I was used to phoning people to help but realised it was all on line. I did get help by using chat which I found easy.it was a good hrlp”
“I found the purchasing of this new policy very easy. It offers lots of extras that other providers charge extra for. I hope I never have to make a claim.”
“I have tried to get in touch with you numerous times. Your ‘self-service’ ethos is terrible as the customer is unable to reach out to anyone.
I am very disappointed in the customer care.
Getting sent emails after the event and making demands without any justification is poor indeed.
I had got in touch. I paid to date and also additionally 1 month after my contract had ended. I have email evidence.
I have had no communication other than the photo of an email, that accepts no incoming responses.
Writing on the geedback invite from over a year ago is.”
“I have found it difficult to make a change of address and this was made worse by the fact you cannot actually speak to anyone. I am still unsure if my change has been made correctly”
“Home insurance at a very competitive price - underwritten by a trusted name. Will certainly keep this company to review future insurance needs, thank you”
