“All ok with buying the insurance , i need to contact the company before my policy starts on 16th of October and i cant see contact details on any of the policy documents , i would likr to add windscreen cover to my policy”
“First time purchasing policy with Yoga-Insure as very competitive pricing. £80 cheaper than my previous insurer for like for like policy! Wanted hard copy as no access to printed; live chat couldn’t understand my request, kept going round and round in circles although whilst purchasing it did state I could request hard copy at end of transaction. Eventually found email which replied to my request positively. That was last week so hopefully it will arrive soon in post🤞.”
“Great price and excellent defacto rating. Easy to apply and arrange home insurance cover on line. Obviously I’ve not had to make a claim yet so cannot comment on customer service.”
“Absolutely appalled. Changed my mind within 5 minutes of taking out the policy as I realised no phone contact possible. Company want to charge me nearly £50 for cancellation 3 weeks BEFORE my policy would start. Not ethical - for an insurance company very worrying. I am taking the matter further.”
“The effort looking around paid off. Found you by accident but your paperwork is good and easy to understand. Completes my request for cover at a good price. Documents were easily printed. Thankyou”
“Really disappointed with this company, for some reason the policy date had a start date in November when I wanted the policy to start today as I’m picking up a van tomorrow. The company said that I couldn’t change the date but had to cancel the policy, when going to cancel the policy I was given a £50 admin fee.
Really disappointed with the quality of the policy and service. Total waste of time and money .”
“I mistakenly took out insurance thinking that I didn't have any. It was only about an hour between me taking it out and cancellng it, but I was charged for a day's insurance! I was not impressed with this, I know it was my mistake but most places have a cooling off period, and I think this charge was unacceptable.”
