“Dont order whit them. They steal you. They steal me and now they dont answer. I make a order whit them and when i make the payment by card the page wasnt work and i try whit paypal. They take me 2 times the money for the same payment. I talk with Jane (one of them) on line but she take me out. She its not answer anymore.”
“Returns system is a farce - they are very reluctant to pass on an address and help with a returns process. Be very wary ordering from this company. I had to send photos and explanations as to why I wanted to return - and after emails back and forth, they simply said they ‘do not see the problems from your pictures’. Do not recommend and will not use again. Very disappointed as I can see me not getting any money back.”
“Hi. For the problem whit that twice payment they send me a email to send screenshot to show the problem. I send them but they dont answer to my email.”
“Hi. I make a order whit them and what I want to pay for my bank account on the paige was a problem and i can not make the payment soo I cancel the payment. Then i make the payment by paypal. When I check the bank I saw they take my the money by there to. So i make a payment 2 times but now they dont answer to my emails to refund me one payment.”
“My goods arrived to day and the quality is perfect. I was a little doubtful when I placed the order as the prices are so cheap. My goods arrived in a short time, were well packed and fit fantastic. I would deffo recommend Yoins to everyone. Superb service and quality at very good prices. Thank you”
“Terrible service and quality of product. I have been trying to do a return but they are trying everything not for me to return the items. I keep asking for the return address and they keep saying someone will contact me. It’s been over 48hours and now have to wait another 48hrs.
Please if you have money to waste buy from them otherwise stay clear!!! Cheap china products!!!”
“The outfits are very badly mislead i bought a dress 37.99 it was awful there no way getting a refund cos its in japanese and ther no refund slips either i wud have liked a refund the dress was awful x
Tracy uk nottinghamshire”
“If you are looking for a lovely stylish and affordable lingerie this is NOT the website to shop on.
I brought some sets for my wedding and it was literally pieces of fraying material stuck together.
Even though i sent the pictures of the items stating that the fabric alone is unacceptable and i should be refunded, i should also mention i did not try on the garments and showed pictures of the "hygene area" to prove i didn't even try it on i was told "To be grateful, and to accept 20% refund." I work in HR retail and never have i ever been so disgusted and disappointed in a company.”
“Shocking clothes shocking customer service as in other reviews they make it as hard as they possibly can for you as a customer to return shabby items I wish I had read this page 1st hope the review helps others not to have Thier money basically stolen from them most horrendous company I have ever dealt with and I will warn everybody I now not to use this joke of s company. Disgusted customer”
“I am shocked there are good reviews on here after the experience I’m having. Had issues with my order. Cancelled order within hours of ordering. They promised it was cancelled. This was two months ago. Still charged by PayPal as they said it was shipped and I did order. I have proof through screenshots of our chat the order was cancelled. No response from Yoins. Still battling PayPal. Both companies giving me the run around. Why would I pay for an order I cancelled and never received?”
“It really deserves a 0 star! Ordered from Yoins to get stuff for holiday. The photos of the clothes on the models looked stunning! And the price was amazing, so I spent £80! WHAT A WASTE OF MONEY! Honestly don’t order from Yoins! The fabric is so cheap, I joked to my partner that if I went near a naked flame the clothes would light up.. probably would as well! Took a while to come as I comes from Hong Kong (I’m sure). When I tried the clothes on they didn’t fit properly, I ordered size 14 and it was like the clothes at made for a size 8 and they haven’t compensated for the extra size, so the hems that are suppose to go under the breast were in the middle of the breast etc etc. Please, please don’t waste your money!”
“Absolutely dreadful service. Waited 2 weeks for dress to be delivered. Ordered a 14/16 more like a 20. Yoins told me to pay for return when I refused their mistake I have had to send them umpteen photos. Still not resolved weeks later”
“Tried returning items to get a refund and claimed my parcel had not been received, so no refund for me. Make sure your parcel is signed/tracked if returning. Would not bother again-far too much hassle.”
“Do not purchase from this website.
You spend over a certain amount to get express shipping and you do not receive your order and get told over Live Chat to wait 45 working days.
You purchase items and are willing to purchase additional items and spend additional funds to get free express delivery and then you have to wait over 2 months for your order.
Worse of all you go onto Live Chat and the chat representatives are extremely rude and blunt and do not help you at all and rush you and end the chat on you.
This is TERRIBLE customer service and the quality of the items is not good either.
Watch out shoppers”
