YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 505 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

Questions

Metrics

1.5

Based on 505 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

02030957000

Write Your review

Tell us how YOPA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yopa are a terrible company I'm currently trying to buy a house through the company it's been 11 months the agent Tracy Chaplin does not answer her phone or respond to any messages left on the answering machine as to why the probate is taking so long and what is happening. The general call center are unable to help and give me email address to send questions to which I don't get replies. 0 stars.”

Helpful Report

Posted 3 years ago

“Selling the house was good. Once that was done we heard nothing, no response to any correspondence. Quite rude messages back, changed agent 3 times. I've moved out and the agent (who initially got the move date wrong) still hasn't collected the keys from me.”

Helpful Report

Posted 3 years ago

“totally useless pictures are all lies and description is rubbish”

Helpful Report

Posted 3 years ago

“Won’t let me sign up. So can’t get any info on the flat from the owners as yopa don’t have any info specific to the property - like how long the lease is on the flat! Come on, what are they doing for their money - nothing. It’s simply an expensive listing service,”

Helpful Report

Posted 3 years ago

“Found a beautiful house to buy after, which just happened to be being sold through YOPA. After we agreed the initial sale, the communication between our solicitors and YOPA (the sellers solicitors) became more and more difficult, and eventually impossible to contact. Luckily, we have been in direct contact with the seller, who is experiencing the same issues as our solicitors. He has received no responses from Yopa, and days and days go by, without receiving any communication back from them. Urgent requests sent from our solicitors a few weeks back, as we are now homeless (as per agreeing a March completion - we moved out of rental) and the seller has still not received any contract (we signed ours 3 weeks ago!) We are now 5 weeks past the date we were supposed to complete and have no idea when they might decide to respond or get this sale through. Really scary experience which takes all of the pleasure out of buying your first home. This company does not care about anyone - DO NOT USE.”

Helpful Report

Posted 3 years ago

“After being on hold for ages, I tried to get some information on a property but the guy on the phone was only interested in booking a viewing for me and didn't know anything about the property. I asked for a local no. to call but he said the local agent didn't have a phone, only an email address. What estate agent doesn't have a phone! No reply to my email! Do these people want to sell houses?!”

Helpful Report

Posted 3 years ago

“Having tried to book a viewing of a house that came back on the market today, I’m glad I never went to them for my sale. Ages on the phone waiting so I gave up, tried a mobile for the local area, no joy. Mailed them and got an automatic reply saying I could book, so no I completed the form, tried to submit it and it wouldn’t, or if it did I don’t know. I have given up and will just keep looking elsewhere.”

Helpful Report

Posted 3 years ago

“Smooth talking sales pitch hooked me in. After the offer was accepted updates and communication ceased. Don't use them.”

Helpful Report

Posted 3 years ago

“Amateur, inefficient, rude and incompetent! I attempted to buy a Mews House with Yopa for my daughter, and was assured she could have her cat there with her. They told me it was Freehold. They failed to mention it was a managed Freehold. When I realised this I ask numerous times to speak to the director of the management company. At first they promised to get the contact details and then didn't. Then they stopped responding to me. My daughter spoke to one of the agents who was rude and dismissive towards her. I made a complaint and was ignored. Eventually, as I felt sure that Yopa were trying to keep something from me, I was able to track down the contact details myself. It turned out we would not be able to keep the cat there! The seller was in dispute with the management company and until such time as this was resolved the sale could not proceed anyway. Also the management company was in dispute with ALL of the other owners on the estate. Not a happy place to live. But Yopa said it would not be reasonable for them to know about any of this. They just happened to make it as difficult as possible to find out. They was my solicitor's job to find out these unhappy details! Really....? they don't think that they need to know that the place is unsellable! That I would need to employ a solicitor to find about if we can keep a cat on the premises! So what DO they actually know? What DO they actually DO if they can't even give customers details of how to contact a management company? What DO they DO if they don't answer emails or respond to complaint? Completely unprofessional and how they get as many positive reviews on Trust Pilot is beyond me. This website appears to present far more reviews that reflect my experience. I had no option other than to withdraw my offer and lose a lot of money on legal fees completely unnecessarily. My daughter was devastated to be told that she had to chose between the house and her cat at an advanced stage in the process. Seriously sellers...... if you pay peanuts think about what and your prospective buyer are likely to get....”

Helpful Report

Posted 3 years ago

“Shocking service, please dont use. Removed our property from them and relisted with another agent, who sold it in 2 weeks, pay more and go with a high street agent”

Helpful Report

Posted 3 years ago

“Just to say DO NOT USE YOPA / South West if you want to sell your property. Stuart Randall's the salesperson is a LIAR and Richard Vickery area manager is a BULLY. Not worth the money or the hassle, use a local estate agent.”

Helpful Report

Posted 3 years ago

“YOPA and their agent in our area, Neill Challinor have been fantastic. Our sale hasn't been easy and with CV19 it made things 100x worse. Neill and the whole YOPA team (Jake A specifically) have been amazing. I can't recommend them enough.”

Helpful Report

Posted 3 years ago

“1.Over estimated value of property. 2. Wrong write up for advert clearly copied and pasted. 3. Lack of communication 4.Lack of transparency. Compounding estate agents bad reputation. Slippery %$*^#^. My a#$e is sore from this Yopa ordeal. Yes we have saved money by taking the no sale no fee option that was a lucky escape if you ask me.”

Helpful Report

Posted 4 years ago

“Absolutley rubbish!”

Helpful Report

Posted 4 years ago

“Very poor service. First to view a property they were selling. Made an offer, and told the representative we would pay the full asking price if necessary. This happened on a Saturday afternoon, Monday received a txt, not to give us an answer regarding the offer made by ourselves. The txt was to let us know they had sold it to another party who were prepared to buy without searches and could complete within 28 days. Disgusted in the treatment received. Beware,these people have not a shred of morality.”

Helpful Report

Posted 4 years ago

“Shocking service please do not use them to sell your house, worse customer service i have ever come across in my life Avoid avoid avoid”

Helpful Report

Posted 4 years ago

“I read these before I instructed Yopa and tbh the agent was so helpful friendly and informative I instructed based on the knowledge that they have over 11,000 really good reviews and to put that figure into perspective 250 negative vs 11000 positives thought I’d take my chance. I have no regret what so ever not only have they saved me £1000’s the service I received was outstanding far better than any high street agent, very informative, responsive and got a great price for my property ? So yes as with any national company there are always issues/complaints but put it into prospective- best advise I can give is, meet with your local agent and make your own decision as mine is amazing”

Helpful Report

Posted 4 years ago

“I made the mistake of choosing to sell my house through YOPA after reading the glowing 5-star reviews that I read on Trustpilot. I have had a very bad experience with YOPA over an 18-month period and I wondered if I was alone, after all, everyone else seemed to have a great experience which did not match mine. Then I read reviews on other sites and found that I was very far from alone. YOPA are terrible. The trouble began early. We accepted an asking-price offer after only a week on the market. All seemed well but our local agent suddenly disappeared after a few weeks. There was no explanation and no local replacement, our sale was now being handled by someone 200 miles away. No-one followed up our buyers and eventually, after spending the summer off the market “sold subject to contract” we contacted our buyers and found out that they didn’t have the money and had never been in a position to buy in the first place. By this time it was late autumn, we had a local agent again but she has never even visited the house. On the two occasions that she could have conducted a viewing (we paid for unlimited accompanied viewings) she was “busy” and asked us to do the viewings ourselves. The real trouble started when we accepted our agent’s advice to enter our property for a YOPA Online auction. Their auction partners made a terrible mess of the process, even including the legal documents for a completely different property in the auction pack. We decided to end the auction at the earliest possible opportunity and gave notice to do so. When we finally sold the house, after the auction had ended, we were faced with a demand for £6300 from the auctioneers who had done nothing at all to facilitate the sale and who had no grounds for demanding the fee. It was outrageous but YOPA did nothing to help. After a very stressful 6-week ordeal, during which we nearly lost the sale, our buyers pointed out that YOPA had been in breach of GDPR law and the demand was finally dropped allowing our sale to be completed. I have two pieces of advice. Read reviews from different sites. There is something fishy about the way that reviews on Trustpilot always pick out a particular named person for special praise. Trustpilot’s guide to leaving reviews asks reviewers not to mention people by name. It is also odd that a negative review is quickly followed by several 5-star reviews which push the negative review off the bottom of the page. Never, ever, under any circumstances accept an invitation to use YOPA online auctions.”

Helpful Report

Posted 4 years ago

“As per below buyers, put an offer in then out of the blue, another buyer appears at the same time and they're asking for final offers like a bidding war. Whole transaction with this company has left an awful taste in our mouths. I'll avoid any yopa advertised properties in future.”

Helpful Report

Posted 4 years ago

“I TOTALLY AGREE DONT USE IF YOU ARE A BUYER!! Charlatans, unethical, dishonest, unprofessional,waste of time ,use their system seal a deal , waste all your weekend putting funds in place, setting the deal up with conveyancers etc only to be told , 17:10 the next day they want a bidding war, avoid these xxxxxxxx like the plague, I am 56 , bought boats ,planes ,houses ,hotels , and NEVER in all my dealings experienced anything even close to the horror of trying to purchase through these people! Word is definatly NOT their bond DO NOT TRUST THEM OR A WORD THEY SAY , worst experience I ever had literally”

Helpful Report

Posted 4 years ago

YOPA is rated 1.5 based on 505 reviews