YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 505 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 505 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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Anonymous

Anonymous // 01/01/2019

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“Anyone thinking of Yopa beware. You may think you're getting a cheap deal but there is a good reason for this. Lee Wall our agent was 'marketing' our place in Hampshire June 2016. We were both buying and selling with the company. Yopa failed to do proper checks on our buyer, did not pass on messages from our seller and we were left for weeks with excuses and delays. At the end of October 2016 we were still no further forward. It culminated in Solicitor intervention with us finding out our buyer did not have a mortgage in place to start with. Spent over £1000 for nothing. If you complain don't expect a result or confirmation of your plight. In fact you will be blamed. What a shame. Unprofessional and prepare to be let down”

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Posted 8 years ago

“Our property is still on the market with YOPA. Unfortunately I have contacted the agent by messages eight times since June, four to ask about the problems with photographs, once to ask to reduce the price as we had only one viewing in four months. When we were asked how we would pay, we agreed to pay later, then a loan company called asking for our details as I then presumed we would not owe YOPA we would have a loan company chasing us if defaulted on our payments to Yopa. We felt we had no choice and paid over £800. up front. Well what a complete waste of money. We could have advertised ourselves on rightmove, zoopla etc. and saved our money. Never hear from agent,would never recommend YOPA to anyone. You have salesmen not estate agents once you have the money That's YOPA finished.”

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Posted 8 years ago

“Booked a viewing online through Yopa which they allowed me to do. Got a confirmation email. Turned up - no one there. They'd messaged me to say they weren't taking bookings for the time I had booked even though their system allowed me to do so. When I replied to their 'how was your viewing' message, I then got a cocky message back off one of their staff saying they were sorry I was 'struggling' with their system. Anyone selling a property could be missing out on viewings.”

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Posted 8 years ago

“Got valuation very wrong. Then documents they put together we're wrong including not the correct address. We had to check everything they did. In the end we went to a local estate agent. YOPA still going to charge us for terrible service.”

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Posted 8 years ago

“Very good customer service from advertising my property due to completion. All the staff I dealt with were very polite, friendly and helpful, and went out of their way to help me and respond to my queries quickly. They guided my sale price as I was originally running the risk of massively underselling, but due to their market knowledge and advice secured me more than I had been advised by local agents. They kept me up to date at every stage of my sales process. The value of their service is excellent. Compare that to estate agency fees and there are huge savings to be made - considering that you get everything that a local agent can offer for a fraction of the price, as long as you are happy to do your own viewings which can happen with local agents also. I also feel they are impartial due to their fixed fee, and as they are not working on commission are not trying to get a quick sale by under valuing or more commission by over valuing. I personally would use them again in the future and feel this way of buying and selling has brought credibility back to the industry, and for me the best option.”

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Posted 9 years ago

“Well, it was sure quick and easy, though I must say I'm surprised at the figure of £465K to £515K. We have no immediate plans to sell in a rush but this is a very useful guide to how someone thinks the market has moved. I need to check with a local agent and see if he concurs with the figure. As we paid £7,600 some 40 years ago I guess we won't lose out overall.”

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Posted 9 years ago

“Excellent service! Very prompt and sound assessment”

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Posted 9 years ago

“With no local knowledge their ability to really help my negotiation is exceedingly limited. Also my actually local estate agent has been selling property around the area for 35 years and that experience is well worth paying for. not least as he will get me the best price the market will support and not some desktop valuation based on Zoopla or similar 'valuations'.”

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Posted 9 years ago

“Valuation price was £200,000 lower than two values by local estate agents - poor”

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Posted 9 years ago

“Although not intending to sell at the moment, inthe future I might have to move so I was very pleased with the quick response from Yopa and will certainly look again in the future when needed. Thank you. Mrs. T. Howells.”

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Posted 9 years ago

“Very quick response on valuation, even though we're not planning to sell quite yet. Will certainly investigate YOPA's services when we do.”

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Posted 9 years ago

“On first contact seem to offer a comprehensive package. Valuation good, maybe slightly high, but if they can get it all success to them. Am now considering their services against a local, very much more expensive agent, and considering what extra we get from the local agent. A little oversold on the phone, but they are new and have to find where best to pitch themselves with what is a different service to the traditional agent.”

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Posted 9 years ago

“way way out on valuation - valued at 60% ( minimum) blow othr smaller [roperties in the area- obvioulsy need to knopw your local market”

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Posted 9 years ago

“Great valuation, very spot on. Will be using these services when selling up.”

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Posted 9 years ago

“Very interesting thank you”

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Posted 9 years ago

“Incorrect postcode”

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Posted 9 years ago

“There is no way you can offer a service to reflect the infinite variables of local markets. I can see how this would work in an urban street, of standardised house sizes, where properties change hands regularly but not anywhere else. In my case your valuation was £200k below a recent offer I had for my property.”

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Posted 9 years ago

“Asked for a valuation of my property on line and the response was very quick, comprehensive and sound approximately right”

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Posted 9 years ago

“Very quick response with estimated value of my home. I would say fairly accurate!”

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Posted 9 years ago

“They have a chat service that made it very quick and easy for me to find what I was looking for and the girl was friendly and very helpful with prompt responses to my messages.”

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Posted 9 years ago

YOPA is rated 1.5 based on 505 reviews