YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 487 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 487 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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Anonymous

Anonymous // 01/01/2019

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“Useless and incompetent. Nothing more than an advertising portal. No sales progression - had to progress our sale ourselves and keep our chain together, which made things even more stressful than they should have been. Call centre beyond useless and unable to answer any questions or provide any help. Personal agents not interested and do not stay in contact. Should have paid more and instructed a traditional agent.”

Helpful Report

Posted 2 years ago

“Worst possible agency in UK for selling houses, agent in Barking Essex Luqmna Raja is a cowboy who basically took the listing and then went on 8 weeks paternity leave with potential buyers requesting the viewing however there is no agent to show for. Absolute jokers.”

Helpful Report

Posted 2 years ago

“Trying to view a property in Paignton as a cash buyer; phone call to AP 'we are very busy, it will take 24 hrs to get back to you'. No call back made. Called again after 24 hrs, same deal, same result. Gave up. If you are trying to sell your property in Paignton through this strange outfit please be aware that people cannot make contact to view. Useless.”

Helpful Report

Posted 2 years ago

“If I could give a negative star rating I would. Initially we had a pretty good agent who found us a buyer within a few weeks. As soon as the purchaser was found we were pressed to write a review on the web site. I explained that I would give a review once the whole process had been completed. From that moment onward we heard NOTHING until I managed to track down a manager. Our original agent had left the company and a new guy had been put on our sale. This new agent did absolutely nothing for us. We had a couple of emails over a 6 month period asking US for updates. He rarely replied to emails and when he did it was with incomplete sentences and very abrupt. We basically managed the sale of the property ourselves. We paid £1400 for that privilege. Do not use this agent. Very unprofessional.”

Helpful Report

Posted 2 years ago

“14 months it took us to move we felt no proper back checks on people were being done communication is there but poor had to go above my agent to try to get help was good at start then dwindled, never would I recommend yopa you will be your own agent solicitor and the rest.”

Helpful Report

Posted 2 years ago

“Atrocious. I put in a request to view a property. They said the viewing was pending. I rang the a week later to find out what was happening. Only to find the vendor had accepted a offer. How was they to know I wouldn’t have offered more. Appalling service.”

Helpful Report

Posted 2 years ago

“Awful customer service. From start to finish we have had nothing but problems. Complaints are not responded to or e mails. AVOID at all costs...terrible company.”

Helpful Report

Posted 2 years ago

“Poor experiance as a prospective buyer, takes ages for them to pick up the phone (when they are open, limited opening hours, for example a competitor EweMove are open 24/7!!!!), you then have to speak to a 'central' call centre who have little to no information on the properties. You then have to liase with your local agent who is uncontactable apart from by email to which they never respond. I would never use them as a seller because I know as a buyer it is difficult and awkward to even try and book a viewing or get more information on a property. Very put off using them and I feel for the people using them to sell their properties as while they might be saving a few pounds, they are loosing out on a lot of prospective buyers as their system and customer service is so poor and unresponsive. Especially in the current market where things move so quickly, these guys are slow to respond and painful to use.”

Helpful Report

Posted 2 years ago

“I went to view a 2 bed property on the market for 210k. I offered 215k and was willing to negotiate a higher offer if needed, yet even though I could have paid more it was just rejected in an automated fashion with no feedback given.”

Helpful Report

Posted 2 years ago

“I marketed my property with Yopa in May 2021 and thought I signed up to no sale no fee but accidentally signed up to a 10 month contract. This was all done online and was sent a contract but no price was attached to the document so naturally I assumed(wrongly) that I had signed up to a no sale no fee. Yesterday I received a bill for £1,584.00 to my surprise. I tried to argue it but no joy Yopa stated that all the fees were clearly displayed but I still can’t see them on the attached document”

Helpful Report

Posted 2 years ago

“Terrible experience! Feel like I was scammed and still want me to pay estate agent fees even though they couldn’t sell my property!”

Helpful Report

Posted 2 years ago

“We had our home valued, and were told we had to be part of a chain to view other properties. So we decided to put our home on the market when we went away for a week. Our agent seemed very friendly and positive although looking back it was all a bit rushed. Our home sold within 3 days and when we returned we discovered our valuables had been stolen! We called our agent straight away who informed us it was an isolated incident! We also phoned the police. We pulled out of our sale and felt vey unimpressed with the lack of support or help from our agent in regards to what had happed and when we informed Yopa they told us it was nothing to do with them it was down to Gary our agent. Fast forward a few months we now have to pay £1500 which we are not happy about the whole ordeal has been upsetting and stressful, when we contacted their customer service department all they offered was a £200 goodwill gesture, which I can not comprehend. Still stuck with the cost of the fees and the stress.”

Helpful Report

Posted 2 years ago

“We bought a house where the agents are YOPA. The only contact we've had with YOPA was when we made an offer, apart from that we've never had any contact apart from them chasing us (for no reason). We had to do the viewing with the owners because the agent was unavailable, and we moved into the house 2 days ago but YOPA still haven't given us the 2nd set of keys (we had to get the keys through the previous owners). I've chased a lot and have pretty much been ignored, sure it can't be legal for some random agent to hold on to keys we now own! Definitely changing the locks. Honestly useless, I'd never use them to sell a house.”

Helpful Report

Posted 2 years ago

“If you are thinking of purchasing a property via Yopa think again. We looked at purchasing two properties during the coarse of 2031-22 not as advertised, and not able to even be sold as Yopa did not ensure that all paperwork required to sell was in place prior to advertising. The second property was up for sale with them for approx 12-18 mths in all of that time Yopa didn't even identify the property had no EPC. In both cases thier agent told us he or his office could obtain copies of new boiler, new electrical consumer unit certificates, and a copy of the EPC yet failed to do so. .As for using their recommendations for solicitors steer clear, they tell you they have a company called Optimus who they use for conveyancing however they are not solicitors just a middle man who charges @£300 of course they think people are naive and tell you that cost isn't charged to your the client. They say the solicitors such as Optimus recommended solicitors in our case a company a complete waste of time called Beaumont legal. They took up front payment but failed to identify the driveway was legitimate. My wife and myself ended up approaching the local council and high ways agency who told us the driveway on the first property was not legitimate and has no cross over agreement. Despite us telling Beaumont legal they still were telling me it had a driveway despite being illegal to drive over the foot path. Only after sending them evidence from the highways agency did Beaumont's legal then send back an email telling us the driveway didn't have authorisation to be used. Beaumont legal also neglected to obtain and supply us with the following certificates, gas boiler installation, electrical consumer unit installation, and EPC. When the deadline set by the seller was given to them they neglected to inform us until @4 days before it expired. However even on the lunchtime on the deadline day they still had not sent copies of said certificates.Despite the Yopa agent kept telling us he could obtain them he never did. The Yopa agent then rang just after 1600hrs to inform us the seller has pulled out. He told me he was going to email Beaumont legal, I also emailed them. In some kind of bitter twisted childish manner Beaumont legal finally email me the certificates required at the very front end of the contract it was written in the special requirements section of the contract. The fact that neither Yopa nor Beaumont legal would accept liability on the property number one was bad enough that first property cost my wife and I @£1000 in both survey fees and Beaumont legals own fees. Two empty properties no upward nor downward chain and cash ready buyers, yet Yopa and thier associates Beaumont legal, Go To auctions and O'Neil Patients have cost us a financial loss to date @£7000 and nothing to show for it. What's worse not one of them has a conscience and don't care about customers.”

Helpful Report

Posted 2 years ago

“A YOPA evaluator turned up at the house. We were trying to get his knowledge of pricing and the housing market in our area, but for some reason he, suddenly and without explanation, he said "Oh I just can't do this any more" Almost like a nervous breakdown and walked out. He completely wasted our time. I've never seen anything like it. Totally rude and completely unprofessional.”

Helpful Report

Posted 2 years ago

“Bad company unprofessional forced to go with their solicitor Ap lawyers who were has bad no communication forced to chase both of them had tried to sell my property for year which fell through has they take too long to do anything and now they are expecting me to pay them £1400 .Beware stay away from Richard Fentum and his crew”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. Estate agent told us our offer on a house was rejected when actually it had been accepted. It wasn't until 2 weeks later when we were lucky enough to get in touch with the sellers directly that we found this out. No apology from the agent or ANY kind of communication since we were wrongly told our offer was rejected - which was 4 months ago. Literally done their job for them. A joke.”

Helpful Report

Posted 2 years ago

“The response from yopa is abysmal at the beginning they tried to put the instruction date back.Eventualy they put it on their website,at the time every property was selling within a week,I phoned at the beginning not getting an answer so if that is their response how does a buyer contact them, they sent a 90 yr old lady to view who couldn't manage the steps so didn't view the inside but other from that a person who had viewed every property on the site just to be nosey so they don't monitor who the send.luckily the lady who wanted to buy the property previous to yopa being employed came back and purchased it.I was informed the bill was going to be taken I phoned and emailed at least 8 times it took 2 months for them to get back to me saying they don't reduce the price even if they don't do anything for the money.A proper estate agent said they would not of taken any money if I had told them of the previous buyer.My advice is use a proper company rather than this money grabbing company”

Helpful Report

Posted 2 years ago

“Yopa have to be the Worst unprofessional agent I’ve ever experienced”

Helpful Report

Posted 3 years ago

“We have been trying to arrange a viewing for a property advertised with Yopa. We have a mortgage and deposit at the ready. We have our trusted Solictors ready for us so as soon as we have a property we are ready to go. Yopa will not let us view unless we change our mortgage and Solictors to one of theirs! When I informed the agent we are ready to go she said well it’s unlikely you will get a viewing then as we have strict rules. Our mortgage advisor will call you before we can arrange a viewing! Now I have had numerous emails and phone calls from their mortgage advisors and conveyancers but there’s not a hells chance I shall even speak with them so I have ignored all emails and phone calls. I urge all sellers please stop selling with these rogue liars. I don’t think I would even bother to try and arrange another viewing with now on ANY property advertised with these guys”

Helpful Report

Posted 3 years ago

YOPA is rated 1.5 based on 487 reviews