“I bought two bare root fruit trees. They charged £8.99 delivery which I hadnt noticed until the confirmation of order details. I have questioned it and was told that although the delivery is £6.99 I have incurred surcharges which make it £8.99. I asked them to clarify what the surcharges were for and was told that some buyers have to pay surcharged when they buy certain goods and services. They didn’t explain further. I will not be ordering from them again and will cancel my membership.”
“Don't buy from this company. Customer service is terrible - ordered 2 hanging baskets and waited a month for them to arrive and when they did, they were dried out and brown!!! Customer service said they had probably been with the courier too long!! They didn't provide a refund, telling me that they would come back to life with watering!!”
“My mum ordered two hanging baskets which she never received, but they cashed the cheque. She sent a letter and also emails. They didn't even acknowledge emails and eventually after over a month they sent a cheque for refund. Customer Service is appauling and would not recommend this company. Can't believe The Daily Mail allow them to advertise their products in the newspaper. Do not buy anything from YouGarden Limited”
“Ordered 3 lupin plants 27 May and they eventually arrived17 June. Half dead plants and customer service ignore my e mails. Dreadful customer service. Don’t buy off them.”
“Ordered a bare root Peach tree, when it arrived soaked and planted straight away. Fast forward several months and no sign of foilage or bloom so contacted them, was tols sorry cant replace as out of stock choose a replacement for the value of the plant which basically there were not any I wanted but no mention of the refund of postage which was nearly as much as the tree. I have told them I want a full refund and will not be using again. Seems they must thrive on new customers who are not aware of their shoddy service or poor plants.”
“Placed my order on the 7th June and was told my order would be with me 7/10 working days. Its now the 21st June and still not received nothing. you can't contact no one as I have tried a few times and when you send a email you get a automated reply by a robot the customer service is awful really disappointed and won't be ordering from them again got the cheak to ask customers to become members to I paid £5 to get a discount and to get special offers on other products what a waste of time 😡”
“I have ordered with you garden for a few years now and have always been very pleased with my order and the way it is packaged this year I ordered hanging baskets and I am so happy and impressed thank you so much you garden will always order from you and have got my daughter ordering from you now”
“Ordered 2nd May, email informing of dispatch 20/5, delivery promised within 3-4 working days, still no sign of plants on 14th June. Apparently still waiting collection. Their server actively rejected my email querying where my order was. Phone number is premium number. They are clearly in breach of contract.
DO NOT USE THIS COMPANY”
“I ordered plants on 19th May , delivery was 7 to 10 days. I still haven't received them and its now 10th of June. They were dispatched 4 days ago and sitting in a couriers warehouse or van and I've received no updates. I can't imagine when they arrive they will be in good condition. Dreadful service 😪”
“Dreadful company! Orders take ages to arrive, when chasing it very rude customer service girl. If you can get through didn’t 3 days sending emails and ringing. Do not use if you want something quickly! I asked for a refund I expect I’ll have to chase that too!!!!!”
“Awful company, orders on the 25/05 still not received the plants, probably dead by now. Today is 07/06, customer service doesn't exist. Sent them 3 emails now, contact number is premium rate, no tracking provided etc. I should have read the reviews before ordering, will never buy from them again or recommend them.
Have opened a case with PayPal to try to get my money back
Would give them 0 rating or a negative rating if I could”
“Appalling
3 dead and dying Fushisja Trees delivered .
2 replacement Trees deliver in even worst state - dried out, broken and damaged transit packaging useless - "Expert Packers ?"
Response from Customer Service - absolutely nothing
Wasted my money with YouGarden - avoid and go to Garden Centre”
“Late delivery, no communication until emailed several times, refusal to cancel order claiming dispatched but won't provide delivery eta or tracking information. Shocking service, far better places to get plants.”
“Terrible customer service. I ordered 3 hanging baskets and received 2 that weren't great anyway. I sent two emails with no response and then rang. They told me they had sold out so we're processing a refund. I don't believe they would have done anything unless I asked. No apology email or anything. Never again. Rubbish!”
“Ordered two hanging baskets. Delivery 7-10 days but will receive notifications prior to dispatch. Two weeks later - nothing and no response to emails. Paid by Paypal so claim submitted.”
“I ordered with YouGarden around 14th May, was told 7-10 working days for delivery. When I enquired why the plant wasn't delivered I was told it is out of stock and will be back in stock 29th May. Then told to wait another 7-10 working days for delivery.
Should YouGarden be advertising and taking payment for plants they don't have in stock??
Still waiting!”
