Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,169 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

Questions

Metrics

4.6

Based on 3,169 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time we have booked through YGT . No hassle. Good courses”

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Posted 9 years ago

Thank you Charles, I'm so pleased you have returned to us for a second time. We hope to book many more trips for you in future. Best wishes, Claire.

Posted 9 years ago

“I have previously organised our group trips myself . This was so much easier. Adjustments around the initial to match our needs happened without fuss and it represents good value for money. Lets hope that the weather plays its part.”

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Posted 9 years ago

Hi David, Thanks for the great review, I'm really pleased you found our agents took the hard work out of booking. Have a great trip. All the best Claire

Posted 9 years ago

“Once again I have booked my golfing trip with YGT . Having had a quote direct from The Vale Resort I decided to book through yourselves because of the great service you provide. Rob Houston as always makes the whole booking so easy and I will continue to use your fantastic service for my future bookings.”

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Posted 9 years ago

Hi Paul Thanks so much for your kind comments for Rob and YGT. Have a lovely trip and we look forward to booking many more trips for you. Kind regards, Claire

Posted 9 years ago

“Excellent service as always”

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Posted 9 years ago

Thanks Will, have a fantastic trip to Vila Gale. Best wishes Claire

Posted 9 years ago

“I normally book using John Mc Guffie at YGT who always provides me with an excellent service. John was out of the office on the day I sent an email to him to book a sunday driver. After not receiving a response after several hours, I phoned the customer service team and my break was quickly arranged. A suggestion to improve service may be to provide an automated email reply to contact customer services directly if a particullar staff member is out of the office.”

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Posted 9 years ago

Hi Graham, Thank you for your comments, I'm sorry to hear that you did not receive an out of office email from John. This is usually in place so we will pass on your feedback to make sure this is corrected. Best wishes, Claire

Posted 9 years ago

“Would have been rated 'Very Good' but for 2 points - Booking Confirmation understated deposit paid, but quickly corrected after quick tel call - Verbal call made within 3 days of receiving original cost quotation to agree acceptance generated a 'pause' while accommodation availability for previously stated dates was checked and found not available. Fortunately we had flexibility and were disappointed this check did not seem to have been made prior to the original quotation.”

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Posted 9 years ago

Hi Mike Thanks for your review. I'm sorry to hear you were not 100% satisfied with the booking process. Unfortunately availability can change between sending out a quote and securing the actual booking, particularly with our more popular venues, and therefore it is necessary to make these checks to avoid disappointment or double bookings. I'm really pleased you were able to secure some dates and I do hope you have a lovely holiday. Best wishes - Claire

Posted 9 years ago

“This was a last minute booking but turned out to be a great value for money break. Although there had been a lot of rain on the course it stood up well in most parts to the wet. the greens were all in good condition and the course was not busy. There are some longer walks between holes on the back nine but the scenery is spectacular on some holes. The hotel rooms had been recently upgraded and were more than adequate. Meals were all served in the Crown Plaza and were of a very good standard.”

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Posted 9 years ago

Hi Michelle Thank you for the review. I'm really pleased to read that you found your break to be great value and that it was thoroughly enjoyed. We look forward to booking for you again soon. Best wishes - Claire

Posted 9 years ago

“Everything was done excellently with Ian thanks .I have yet to receive final confirmation of booking and have not received a reply to my e.mail asking for confirmation of buggies inclusion”

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Posted 9 years ago

Hi Alan, Thanks for your feedback. I've just checked your booking and it appears that everything has now been included and sent to you. If you have any further queries please feel free to pop customer services a call who can confirm everything is in place. Best wishes Claire

Posted 9 years ago

“I contacted Lee and he was able to provide a quotation for a golf holiday exactly as I requested. Our party of 4 elderly golfers readily accepted and we are looking forward to our holiday in October.”

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Posted 9 years ago

Hi John, Thanks for your great feedback for Lee. I am sure will have a fantastic trip next year. In the meantime please do let us know if we can help you with anything else. Kind regards, Claire

Posted 9 years ago

“I contacted Ian with a possible plan for a trip. This was tweaked many times over a period of a week, and I found the whole process very easy to sort out. No hassle, no fuss. Just the way it should be. Well done everyone.”

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Posted 9 years ago

Hi Kelvin, I'm so pleased to see that you found the booking process ran smoothly, thank you very much for your kind comments. We hope you have a lovely time in Portugal next year. Best wishes, Claire

Posted 9 years ago

“YGT are very quick to take your money but when things go wrong there customer service is terrible. Have e mail and have only been fobbed of with you should have done this and done that. Easy said when you are in a different country late on a Sunday afternoon. Have had no satisfaction from customer service and have e mailed Andrew Harding no reply Have used them many times but never again. Use Golfbreaks.com. Mark H.”

Helpful Report

Posted 9 years ago

Hello Mark, I'm sorry you have been disappointed with the outcome of our investigations. I will chase a response on your email to our Directors and ask that someone gets in touch. Please be advised that we are afforded 14 days to acknowledge your email, as I am sure you can appreciate our Directors are very busy and cannot always respond immediately. Kind regards, Claire

Posted 9 years ago

“Sorted my enquiry very quickly and at a very good price. Couldn't ask for better service.”

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Posted 9 years ago

Thanks for your kind comments Mark, we are so pleased you are happy with the service. Have a great trip! Best wishes, Claire.

Posted 9 years ago

“Still waiting to get info / prices on golf club hire”

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Posted 9 years ago

Hi Ger, Sorry to hear this. I have asked our administration team to look into this and they will respond to you as soon as possible. Kind regards, Claire.

Posted 9 years ago

“As usual said what I wanted and it was sorted out quickly and effeciantly”

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Posted 9 years ago

Thanks Mark, have a great time in Bournemouth. Best wishes, Claire.

Posted 9 years ago

“Simple transaction, helpful sales service, a good deal and good aftercare. So all good!”

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Posted 9 years ago

Thanks for leaving us your review Steve, we're really pleased you have been impressed with our service. Best wishes, Claire.

Posted 9 years ago

“Great service, quick and easy - I had booked it within 10 minutes”

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Posted 9 years ago

Thank you for your booking with YGT and leaving us a great review - we hope you have a great trip. Kindest regards, Emma

Posted 9 years ago

“After deciding the venue dates and times for golf the call to the company lasted a couple of minutes impressed with how quick and efficient the hole Process took”

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Posted 9 years ago

Thanks Peter, we hope you have a fantastic trip to Turkey next year. Best wishes, Claire.

Posted 9 years ago

“I was dealt with very professionally throughout the booking process and was advised expertly on my choice of accommodation and courses.”

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Posted 9 years ago

Thanks for leaving us a review Colm. I'm very pleased to read you found our service professional. Have a great trip. Best wishes, Claire.

Posted 9 years ago

“My mate and I really enjoyed both the courses, both very different but good fun. The hotel rooms and food were excellent. One minor point, snack food and alcoholic drinks at the hotel bar were a bit excessive, at the premier spike bar we found the food and drink very reasonable. Would go again.”

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Posted 9 years ago

Hi Glyn, Thanks for leaving us a detailed review. We are so pleased to see you had a lovely trip and would return. Best wishes, Claire.

Posted 9 years ago

“I have sent an email for the attention of Lewis pointing out several discrepancies between what we agreed on the telephone and the last confirmation we have received from you. We are currently awaiting a response which confirms correctly all that was agreed. I trust you are in receipt of the email which was sent on Friday the 13th of November and refers to our required tee times all of which are to be as stated for the booking to be acceptable to us. Please reply by return or telephone me on 01482841190 or mobile no. 07801186644. PJBurton”

Helpful Report

Posted 9 years ago

Hi Paul, Sorry to hear you have come to a few problems with your booking. I have passed your comments on to Lewis and someone will be in touch shortly. Apologies once again, Claire.

Posted 9 years ago

Your Golf Travel is rated 4.6 based on 3,169 reviews