Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,169 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

Questions

Metrics

4.6

Based on 3,169 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“althogh i booked and paid a deposit of 120 pounds thee days ago, i haven't received any sort of conformation about the booking or indeed the deposit paid. so i can't give an opinion as to the quality of your service.”

Helpful Report

Posted 10 years ago

Hello Andreas, We are waiting for the Hotel confirmation to be returned to us. Once this is received we will send your booking straight to you. Thank you for your patience. Kind regards - Claire

Posted 10 years ago

“Booking process was straight forward and all queries were answered,”

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Posted 10 years ago

Thank you Robert, have a great time in Portugal. All the best - Claire

Posted 10 years ago

“My wife and I go to Dona Filipa every year in Jan/Feb. Last year was a big disappointment as we were not informed of the major reconstruction work going on. We knew some upgrading was taking place but not to the great degree that we found. Temp. entrance to the hotel up a flight of stairs, lunches at the Golf Club and reduced dining in the evening and daytime noise. We have booked for 2015 but again we have not had specific details of what reconstruction will be completed by then. We are going on the feeling of your representative that it should be OK.”

Helpful Report

Posted 10 years ago

Hi Raymond, The hotel is shut until the end of January. In February, they are re-opening with 63 rooms being open, and doing a soft refurbishment. I hope this helps but please do let us know if you have any further concerns. Kind regards, Claire

Posted 10 years ago

“The information & quotes was to our requirements and arrived in a timely manner, any queries were delt with and resolved. The prices were competitive, hence why we've used YourTravel for the 2nd time.”

Helpful Report

Posted 10 years ago

Thank you Neale, have a lovely time in Portugal. All the best - Claire

Posted 10 years ago

“Hannah was very swift at telling me what was available/not available in terms of the deals I was interested in. She was prompt at returning calls and honest when it came to pricings and how reasonable deals were.”

Helpful Report

Posted 10 years ago

Thanks Ben, have a lovely time at the Forest of Arden. All the best - Claire

Posted 10 years ago

“A quick response to my enquiry that was fully satisfied in a very professional manner”

Helpful Report

Posted 10 years ago

Thanks Geoff, have a lovely time in Portugal. All the best - Claire

Posted 10 years ago

“Just got back from a one night break at Menzies Welcombe Golf & Hotel complex. The course was nice, good condition throughout, and some picturesque holes, it can be a challenge if you don't know your way around due to a few too many blind doglegs for my liking. The tee boxes are also a slight issue as many of them were uneven which was a disappointment given the condition of the course. But overall the course is good and a special mention goes to the starter who was an absolute gent! Clubhouse was good, prices as you would expect. The hotel and spa were excellent throughout, service, condition and quality all of a high standard. Nice to see they're were no restrictions on the evening meal, supplements were included for a few dishes but that's as to be expected. All in all a good course and a very good hotel/spa. YourGolfTravel were a delight to deal with throughout.”

Helpful Report

Posted 10 years ago

Thanks for taking time to provide a detailed review Matt. We are glad you had a great time. Best wishes - Claire

Posted 10 years ago

“The booking procedure has been very good on the two occasions we have used yourgolftravel. Unfortunately we had some serious issues during our last holiday which were handled extremely poorly by this company. We can only hope this is not repeated on our next break.”

Helpful Report

Posted 10 years ago

Hi Geoff, Thanks for your comments. I'm glad to hear you found the booking process favourable however very disappointed to hear of your experience last year. I would like to assure you that our customer service is constantly improving and we endeavor to resolve any issues quickly and efficiently. Kind regards - Claire

Posted 10 years ago

“Hotel very good,staff very helpful, course ok. Jack.”

Helpful Report

Posted 10 years ago

“Booking process okay but I would prefer less phone contact and more precise email information, both before and after booking. The response has been difficult because you have a gremlin in your IT email when using the reply tab. I have informed the agent several times, when will it be corrected? I am waiting for more detailed information for a fairly large party of golfers and hope to review further at that time.”

Helpful Report

Posted 10 years ago

Hi Robin, Thank you for your comments we will look into the issues raised, thank you for bringing this to our attention. As soon Ian has the information you have requested he will be back in touch. Kind regards - Claire

Posted 10 years ago

“Website would benefit from a more refined search option to allow search by criteria and distance from self, similar to competitors site. When booking confirmation came through stated a lesser package and was incorrect but following a phone call this was resolved promptly. Website advertises free golf balls when booked but no further information regards this has become apparent following the booking”

Helpful Report

Posted 10 years ago

Hi Guy, Thank you for your comments we will certainly take these on board. With regards to the golf balls If you could pop us a call or an email we will look into them for you. Kind regards, Claire

Posted 10 years ago

“Very efficient and helpful member of Staff (Rob)”

Helpful Report

Posted 10 years ago

“i am still waiting for conformation of the booking.”

Helpful Report

Posted 10 years ago

Hi Eugene, I'm so sorry for the delay in sending your confirmation. We are awaiting the relevant documents from the resort and will forward this once everything is in place. Apologies again - Claire

Posted 10 years ago

“Quick and easy offering flexibility.”

Helpful Report

Posted 10 years ago

“Made the enquiry and booking via emails, as out of the UK at the time, and it went quite smoothly.”

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Posted 10 years ago

“Having booked with yourgolftravel befor this time was no different, Barry the agent that dealt with our break was efficient, polite and on the ball, yourgolftravel always seems to be best on price. The thing that I find the most satisfying is yourgolftravel make your holiday that bit special.”

Helpful Report

Posted 10 years ago

Thanks for your kind comments Martin, its always great to hear when our customers keep coming back and continue to be satisfied with our service. All the best - Claire

Posted 10 years ago

“This will be our 4th consecutive golf break with you and I guess that speaks for itself. Your sevice, home and abroad, has been excellent. Mervyn Liddle”

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Posted 10 years ago

Hi Mervyn, I am so pleased to hear this is your 4th year with us and you continue to be satisfied with our service. We hope to continue to do so for many more years! All the best - Claire

Posted 10 years ago

“Very helpful.”

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Posted 10 years ago

Thanks David, have a great time at Matfen Hall. Best regards, Claire

Posted 10 years ago

“All in all, a good service. My original enquiries resulted in Tom Francis responding nice and promptly. When I emailed back a modification to my request I received an "out of office" reply, asking me to deal with Glen Maher. It went a bit skewed at this point however, as several voice messages and emails which I left, were not returned. I began at that point to make enquiries with a rival company to Yourgolftravel. However, Lewis Remington then stepped in and the rest went smoothly, through to me confirming a booking for a party for four golfers. My only concern is I've not yet teceived any written confirmation back yet from Yourgolftravel (inc tee times etc), and it's now a couple of days since I made full payment. Gerry English”

Helpful Report

Posted 10 years ago

Hello Mr English, I am sorry we were unable to answer your query as quickly as we would usually like however pleased to hear that Lewis was able to rectify this for you. An email was sent to the other payee on your booking but unfortunately it looks like we missed you out, so sorry for this. I have asked Lewis if he can re send for you. Kind regards, Claire

Posted 10 years ago

“Is a quick an easy method to get your golfing break sorted without having the hassle of booking things separately. I was very impressed with the service and am looking forward to the golf break.”

Helpful Report

Posted 10 years ago

Lovely to hear you have been impressed with our service Oliver, we hope you have a great trip. Best wishes, Claire

Posted 10 years ago

Your Golf Travel is rated 4.6 based on 3,169 reviews