Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,169 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

Questions

Metrics

4.6

Based on 3,169 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difficult to find a fault which is why I always give you first chance and you have never let me down thanks Michael”

Helpful Report

Posted 8 years ago

Dear Michael, Thank you for booking with YGT once again and for leaving us a great review - we hope you have a fantastic golf trip. Kindest regards Emma

Posted 8 years ago

“Quality place to stay for a great few days of golf we had right near the centre of town with some fantastic staff who are very helpful and speak good English as well all staff made us very welcome would recommend this hotel to the point have booked for next year already only one issue no kettle in the room but have been told the manager is looking into this hope he does”

Helpful Report

Posted 8 years ago

Dear John, Thank you for leaving YGT and the venue a review after your stay with us, I am happy to hear that you had a wonderful break and will be going back again in the near future. Your comments on facilities are always appreaicted by the venues, so we thank you for making this aware to their manager. Regards, Emma

Posted 8 years ago

“Quick and efficient,did exactly what was asked.”

Helpful Report

Posted 8 years ago

Dear Barry, Thank you for your booking and for leaving a great positive review. We hope you have a great trip. Kindest regards, Emma

Posted 8 years ago

“No problems booking, and hotel and course ready for us when we arrived. Reason 4 stars and not 5 is because we never received any vouchers as promised and times for tee offs altered without our knowledge when we arrived.”

Helpful Report

Posted 8 years ago

Hi Christopher, thank you for your feedback. I'm pleased to see that overall you were happy with your booking, however I am also very sorry to read of the problems you encountered with your tee times. Any amendments should be emailed to you, or if possible a call made to notify you and I would like to offer our most sincere apologies that this did not happen. I will also check with our administration team as to why no vouchers were sent out to you to ensure no such errors happen in future. Thank you for bringing these important issues to our attention. Best wishes, Claire.

Posted 8 years ago

“Always very easy and simple to deal with and deliver great value.”

Helpful Report

Posted 8 years ago

Hi Mark, thank you for taking time to leave us your review. It's great to see you remain so impressed with our service and we hope to hear from you on your return home. Best wishes, Claire.

Posted 8 years ago

“Dear Lisa, can not give you 5 star at the moment, as I am still awaiting confirmation and documents for my holiday (and deposit) to the Dona Filipa Portugal, which I booked with Hugh, as soon as I receive said documents etc I will give you the relevant stars and feedback.”

Helpful Report

Posted 8 years ago

Hi Ernie, thanks for leaving us your comments. I have checked our booking system and can see the confirmation was sent out to you yesterday. Please do not hesitate to contact us should you need any further assistance at: cs@yourgolftravel.com. Have a great trip and we look forward to hearing your further comments. Best wishes, Claire.

Posted 8 years ago

“This will be our 4th successive golf trip with YGT, and they are a good company to deal with, handling bookings and answering questions promptly and efficiently.”

Helpful Report

Posted 8 years ago

Dear Steve, Thank you for using YGT once again to make your golf trip this year. Your review on the services provided by the team are really appreaicted, and we hope you have a great trip. Kindest regards, Emma

Posted 8 years ago

“Another call to yourgolftravel and another golfing weekend for the boys organised with the minimum of fuss. Special shout-out to Rhys; as organised and efficient as usual. Cheers. Martin”

Helpful Report

Posted 8 years ago

Hi Martin, thanks for leaving us your review and for your kind comments for Rhys. We hope you have another great trip and I am sure we will speak to you soon. All the best, Claire.

Posted 8 years ago

“I booked my golf trip on Thursday 21st January 2016 paying a deposit of £120. As of today, 27th January I am still awaiting confirmation of the booking, confirming the dates, hotel, golf course bookings etc. Despite numerous attempts to contact the individual at YGT dealing with my booking I have still not heard back from him.”

Helpful Report

Posted 8 years ago

Hi Philip, I'm so sorry to hear you are having problems. I have tried to locate you in our booking system but I am afraid I have been unsuccessful. Please could you pop an email to us here in customer services and we will take a look for you. The email address you require is cs@yourgolftravel.com. Apologies once again, I am sure we can get this resolved for you promptly. Kind regards, Claire.

Posted 8 years ago

“Paul was very helpful AND patient. Appreciate the help!”

Helpful Report

Posted 8 years ago

Thank you for your kind comments for Paul, Ryan. Are sales guys are always happy to help with any element of your trip and I am glad you found that Paul lived up to our usual high standards. Have a great trip and we look forward to hearing from you on your return. Best wishes, Claire.

Posted 8 years ago

“I booked and payed for holiday on 18th Jan, was promised tee times would be booked and documentation confirming holiday and payment would be provided in a day or two. Now, 10 days later, after several emails and telephone conversations, still no documentation or receipt, I was under the impression YGT were supposed to be providing a service? Worst service I have experienced from any holiday provider.”

Helpful Report

Posted 8 years ago

Hi John, I'm so sorry to read that you have been disappointed with the service to date. As a general rule we can confirm everything pretty quickly however with our overseas trips this can take longer, particularly in January which is our busiest booking month. Each element of the trip must be confirmed back to us in writing before we send our final tees and confirmations. This is for the protection of both ourselves and you, this way if there are any problems once you get to resort we have the paperwork to clarify with our suppliers. I can see from our booking system that everything has now been confirmed and sent to you however if you require any further assistance please do not hesitate to contact us. Best wishes and have a lovely trip, Claire.

Posted 8 years ago

“Quick response to my enquiry, really good price and all put together on one easy to understand email. Good payment terms and flexibility for a small group booking. Will use Your Golf Travel again. Thanks”

Helpful Report

Posted 8 years ago

Hi Cliff, thanks for leaving us a review. It's great to learn you found the booking process nice and easy. Please donlt hesitate to contact us should you need any further assistance, otherwise have a fantastic trip. Best wishes, Claire.

Posted 8 years ago

“first time that it have booked with yourselves. Very helpfull as I have booked a surprise holiday for my husbands 50th Birthday.”

Helpful Report

Posted 8 years ago

Dear Karen, Thank you for making your first booking with us! I am happy to hear the experience was a happy one, and hope that this trip is a great surprise for your husbands 50th. Kindest regards, Emma

Posted 8 years ago

“Excellent service from Gareth who also organised our outing last year and managed to get us a small discount this year. He took forward our request for a ground floor room for one of our group who has difficulty walking any distance. The whole process was quick, easy and friendly.”

Helpful Report

Posted 8 years ago

Dear John, Thank you for your booking with YGT and for leaving the team and Gareth a review. We appreciate your valued comments about the pricing as well as service from the sales staff. We hope you have a great trip and look forward to helping you book another in the near future. Kindest regards, Emma

Posted 8 years ago

“Ryan was very efficient friendly and businesslike, however I couldnt use my money off voucher that I received as a previous customer”

Helpful Report

Posted 8 years ago

Dear Raymond, Thank you for your great review for Ryan and the team at YGT after making your booking. Please note with vouchers, they cannot be combined with any other promotion or voucher on any one booking. They must also be redeemed at the time of making your booking and not at a later stage - this is detailed on the voucher terms and conditions. I am sorry that you could not use it on this trip, but hope you will be able to for another time in the near future. Kindest regards, Emma

Posted 8 years ago

“Great communication, knew exactly what I was looking for on our first golf break. Was advised to go Vila sol. Spoke to every golfer I know and they said great choice. Thanks Phil and crew cant wait.”

Helpful Report

Posted 8 years ago

Thank you for choosing YGT to make your golf trip this year and for taking the time to leave us a review. Glad the team on hand were able to get you a great package booked. We wish you the best for this trip. Kindest regards, Emma

Posted 8 years ago

“The initial process worked well I found what I wanted, made the decision and paid the deposit. @you will get an email within 24 hours' I was told. However, it is now 6 days and my confirmation has still to arrive so I am not sure where my holiday is. Could do much better at keeping customers informed when there is a delay.”

Helpful Report

Posted 8 years ago

Dear Geoff, Thank you for your booking and leaving us a review about the service provided. With regards to the booking confirmation documents, this is a very busy time of year for both the team and venues. Sometimes it takes a little longer at this time of year to get all the confirmations back from each of the external suppliers relating to your booking. Your agent will be in touch shortly. Kindest regards, Emma

Posted 8 years ago

“Daniel was terrific. I cold called your company, having surfed the Net. He was extremely efficient, communicative and went out of his way to arrange exactly what we were looking for as a group of 7. We have been to La Manga, many times over the years and this probably helped Daniel prepare the booking for us. Brendan Malone”

Helpful Report

Posted 8 years ago

Dear Brendan, Thank you for your review of the booking service for the team and also comments for Daniel in particular. I'll be happy to pass these on. I am very happy to hear your got a great trip organised for your group with ease. Have a great time. Kindest regards, Emma

Posted 8 years ago

“Have used golf travel many times and have always found the process of making a reservation with them easy, quick and extremely efficient.Would highly recommend.”

Helpful Report

Posted 8 years ago

Dear Terry, Thank you for your booking and for leaving us a review - your comments and recommendations to friends are appreaicted. Have a great trip! Kindest regards, Emma

Posted 8 years ago

“I have used your company for a number of years now. The service has always been first class and the choice of destinations/costs offered is as competitive as ever.”

Helpful Report

Posted 8 years ago

Dear Ken, Thank you for being a loyal customer to Your Golf Travel over the years for your golfing holidays. We really appreciate your kind comments. We wish you all the best for this trip and hope you have a great time. Kindest regards, Emma

Posted 8 years ago

Your Golf Travel is rated 4.6 based on 3,169 reviews