Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,171 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

Questions

Metrics

4.6

Based on 3,171 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Moved our trip from 2020 to 2021 due to Covid. Cancelled again and no refund as they changed the T & Cs when we moved the booking. Shocking TBH. Used them many times in the past but this of course will be the last.”

Helpful Report

Posted 4 years ago

“Arrived at Casablanca airport in night of 12/12/19 to find eventually after much searching that YGT had forgotten to book the included hotel shuttle ; tired grumpy and poorer to the tune of €80 ! We will see how honourable they are in dealing with compensating me for their breach of contract and aggravation”

Helpful Report

Posted 5 years ago

“Basic hotel with two full on courses. Great benefit is that you walk out of the hotel on to the first tee for each course. No one has to drive.”

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Posted 8 years ago

Dear Andrew Thank you for your feedback. YGT are delighted that you enjoyed your trip. Debbie

Posted 8 years ago

“Golf course quite good. Tricky greens. Slowest course I've ever played. To many hackers around ruining the course. Took almost 5 hours for a two ball to get round. Absolutely ridiculous.”

Helpful Report

Posted 8 years ago

Dear Brogan, Thank you for choosing YGT to make your golf booking this year and for taking the time to leave us a review online about your trip experience. I am sorry to hear that the course was not as you expected. If you wish to make a formal complaint for this to be logged against the venue and investigated, please email cs@yourgolftravel.com Kindest regards, Emma

Posted 8 years ago

“some feedback regarding confirmed tee-times would be appreciated”

Helpful Report

Posted 8 years ago

Dear Allan, Thank you for your review. I will look at your booking and ask your agent to contact you with regards to your tee times. If you have not yet heard when they are booked for this would be due to the venue not yet able to confirm them to our agents. I apologise this is taking longer than anticipated. Kindest regards, Emma

Posted 8 years ago

“Very disappointed to find unsuitable t times on both days Hopefully they will be amended would not have booked if I had known”

Helpful Report

Posted 8 years ago

Dear Edwina, Thank you for your comments in this review. We request all tee times which are preferred by the customer to the venue. Sometimes this can tae a few days to get confirmation and often during the peak seasons and dependent on the time scale between booking and departure, they are not always available. If this is the case, our staff will always try and get the closest possible tee time to that which you requested, or perhaps can offer an alternative course which might suits your needs. Your sales agent will be in touch when they can confirm tee times and advise you of any updates. Kindest regards, Emma

Posted 8 years ago

“A better service this year than last SO FAR long may it continue”

Helpful Report

Posted 8 years ago

Dear John, Thank you for your review. I am sorry that your experience was not as expected last year but happy that we have proved ourselves this time around and managed to book you a great trip to your requirements. We hope you have a great trip with us. Thank you for coming back and providing us with another opportunity to book your golf vacation. Kindest regards, Emma

Posted 8 years ago

“I have not been very impressed. I came back from holiday at the end of Feb and contacted ygt straight away to book exactly the same deal the following year as it was so good. After 2 months they have eventually secured the holiday. The price of the holiday has gone up by over a third! I get sent emails with money off vouchers and 1 in 8 go free and yet when I have tried to use them they get declined as they are out of date ( even though I tried to confirm the holiday 2 months ago!) I appreciate its a very busy time for ygt, but I have been sent several incorrect emails for other people and don't feel I have been valued as a customer, and more of an inconvenience. I have been really singing the praises of ygt earlier this year to all my golfing and work mates and many have gone on to book holidays with you. In the last two months though I think it's better to go with golfbreaks or other companies. It's a a shame because I was very impressed with you last time. Jason turner”

Helpful Report

Posted 8 years ago

Dear Jason, I am very sorry to hear that you have not been happy with the service provided this year. The cost of the packages do fluctuate throughout the year, in line with the hotel rates and availability for certain dates. I am sure that the sales agent got you the best possible price which was available for you at the time of booking, but I apologise that this took longer to be confirmed than anticipated. I will forward on your comments to the sales adviser to look into this further for you. Kindest regards, Emma

Posted 8 years ago

“Course fine condition for time of year. Forgiving parkland course. Room and breakfast excellent. Evening meal poor”

Helpful Report

Posted 9 years ago

Dear Jim, Thank you for your review of the course after your return from your break booked with YGT. I will forward across your comments about the evening meal for their manager to review. Regards, Emma

Posted 9 years ago

“First impressions as you make your way up the drive are very impressive. Shame the service doesn't match. Reception waited 15 mins before anyone turned up. Bar shut at 10 pm. Restaurant was very good. Food was spot on. (Alex at breakfast and the guy in the pro shop stood out as the only members of the team that really cared about service standards) Staff including the guy from reception ( didn't catch his name but he wore a suit) spent more time on their phones and entertaining themselves, than looking after customers. The golf course was a good test and in reasonable condition for this time of year. That said for the money great value, but wouldn't go back.”

Helpful Report

Posted 9 years ago

Dear Chris, Thank you for your review of the property after your stay. Your comments are valuable to us, to always better our service, whether this is about the venue or the service provided by YGT directly. I will send your comments to the hotel manager for review and hope they can come back to us with a reply. Kindest regards, Emma

Posted 9 years ago

“Hotel , accomadation,staff & food outstanding . Golf course interesting layout ..just too wet at this time of year.”

Helpful Report

Posted 9 years ago

Dear Mal, Thank you for a fantastic review for the venue and YGT after your recent trip. Regards, Emma

Posted 9 years ago

“Gareth Pullen was excellent but his sales colleagues were not so good, failing to pass on a couple of messages. The Customer Services Team were also not too good as they didn't respond in a positive way to a request for a change which had been made before the booking was confirmed.”

Helpful Report

Posted 9 years ago

Dear Ian, Thank you for your review. I am sorry to hear that the experience with some of the sales and customer service team members, were not as positive as your initial contact with Gareth. I will ensure that your sales agent looks into the changes requested and gets back to you via email, should there be any issues. Regards, Emma

Posted 9 years ago

“The rating would be higher if it was not for the fact that when I initially paid for the holiday on-line and then had a telephone conversation with one of your staff, I was told that the price quoted on the web site was incorrect at £289 per person. I was told that the price should be £315 per person. Thankfully after discussions you agreed that we could purchase the holiday at the quoted £289 price. I do not like the idea that you quote one price on the web site and then you virtually tell me "Take no notice of the price shown, you need to pay more". You managed to retrieve the situation otherwise you could have lost the order.”

Helpful Report

Posted 9 years ago

Dear Robert, I'm really sorry to hear your booking experience wasn't as smooth as it should have been. I spoke with the sales agent and he also apologises for the confusion with the price for your group. However I'm glad we were able to sort out the correct price for you as quoted on our site and hope you enjoy your trip. Let me know if you need anything else via our email address cs@yourgolftravel.com and I'll be happy to assist you. Kindest regards, Carol-Anne

Posted 9 years ago

“Everything ok with one exception. I sent an email asking to the include the £25 voucher I received and so far I have had no reply or a revised quotation. The voucher code was YGTASGarner96387”

Helpful Report

Posted 9 years ago

Dear Philip, Thank you for your review. When using a voucher on your booking, these must be applied at the time of making your booking, by phone. The voucher code must be provided to the agent and they will confirm the validity and whether this is applied to the booking. Please note, only one voucher can be used per booking. Kindest regards, Emma

Posted 9 years ago

“The initial process worked well I found what I wanted, made the decision and paid the deposit. @you will get an email within 24 hours' I was told. However, it is now 6 days and my confirmation has still to arrive so I am not sure where my holiday is. Could do much better at keeping customers informed when there is a delay.”

Helpful Report

Posted 9 years ago

Dear Geoff, Thank you for your booking and leaving us a review about the service provided. With regards to the booking confirmation documents, this is a very busy time of year for both the team and venues. Sometimes it takes a little longer at this time of year to get all the confirmations back from each of the external suppliers relating to your booking. Your agent will be in touch shortly. Kindest regards, Emma

Posted 9 years ago

“Although my debit card has been charged with holiday deposits, I have still not received confirmation of booking!”

Helpful Report

Posted 9 years ago

Dear Angela, Thank you for your booking and for leaving a review. I will contact your agent for you and ask what the delay has been in your confirmation being sent. This is a very busy time of year, and it sometimes takes a little longer to get all aspects of your trip confirmed with our suppliers. Kindest regards, Emma

Posted 9 years ago

“Although very happy with my initial booking experience I am rather disappointed with the follow up. I made the booking on 12th January and received my booking summery the following morning. I had a couple of queries so rang the number quote on the summery. No one was available so I left a message, asking for someone to ring me back. I didn't receive a return call by the end of the day so I emailed your customer service team. It is now 4 days later and I have still not received either a return telephone call or email. I will try to contact yourgolftravel again tomorrow in order to move the booking process forward.”

Helpful Report

Posted 9 years ago

Dear Annette, Thank you for your booking and for also taking the time to leave us a review online. I have looked into your booking for you, and can see that today someone contacted you from the customer service team to go through the changes you requested to your booking. I apologise for the delay, this is a very busy time of year, and sometimes there may be a little delay. Kindest regards, Emma

Posted 9 years ago

“After a few times finally spoke to someone who treated me as a human who helped and got a fantastic deal thanks Simon and Seth for your great service”

Helpful Report

Posted 9 years ago

Dear John, Thank you for your comments about the booking system in place and I happy to hear that you got a great deal with the team. Hope you have a great trip with YGT, Kindest regards, Emma

Posted 9 years ago

“Dealing direct with named agents is good.Trying to get through to the free phone number is impossible. Twice held on for over 8 mins no one answers. Left message on answer phone no one rang back. Need to get your act together or get more staff or maybe (your golfers no travel with you).”

Helpful Report

Posted 9 years ago

Dear Ken, Thank you for your booking with YGT. Your comments about the free phone number are important to us, and this is something which will be passed onto the management team. I apologise that you have found it difficult to get in touch with someone over the phone, and hope that this has now been resolved. Regards, Emma

Posted 9 years ago

“The hotel was lovely only problem we had was we were put on the 4th floor of the Manor House with a 4 month baby with buggie and the lifts were out of order the whole time we were there. This caused us no end of grief Andy Preston”

Helpful Report

Posted 9 years ago

Dear Andy, Thank you for your review about your recent break to Celtic Manor. I am sorry to hear about the elevator being out of order during your break. I will pass on your comments to the hotel manager to ascertain what happened. Kindest regards, Emma

Posted 9 years ago

Your Golf Travel is rated 4.6 based on 3,171 reviews