“I have just joined my repair, the call handler was very polite& patient individual and was a pleasure speaking to him. He was very thorough with explaining everything. He was a lovely gentleman.”
“The website was clear with regards to the options and price. I had to ring to confirm that the selection of the start date meant that I was covered from that date i.e. no 14 day wait to make a claim. Also, the option had a 20% discount, however, the email policy confirmation still stated the original non-discounted price which requred a futher phone call to confirm that the DD would be at the lower price.”
“Spoke to a lovely lady today. She set up my Boiler & Central heating Cover for me. Easy Smooth process!
I'm an ex B. Gas customer and thought the customer service and price for the same product extreamly competitive! Just hope the Service response time and Engineers do them Justice!!
Only giving a 7 score as not had a call out yet! I score the Customer Adviser 10..!
Thank You!”
“I have only signed up for my Gas insurance today so I haven't had any repairs yet, but the lady on the phone was very helpful and explained everything to me her name was Alex and very helpful”
“A very quick and painless procss to get cover with no long winded questions, no AI involved and all
very quick to respond. Many levels of cover to suit all requirements and generally I was pleaseed with the
process.”
“Spoke to Oliver earlier today, 30.1.24 to set up an account. He was so helpful, polite and professional, explaining about the products. The sign up was so easy and documents forwarded immediately.”
“Great prices, very competitive for complete cover. I chose YourRepair on a referral from a friend who has been with them for 2 years - very satisfied. I had a small issues setting up the Direct Debit but telephone support was available within 30 seconds and all details were comleted over the phone veru quickly. Excellent service.”
“I wasn’t asked to set up a password for my account so once logged out, I had to reset my password. Then, I thought I had bought a 3 years fixed full cover for £20 but I am being charged £26 and don’t know why? I wasn’t given the option to choose my own DD date.”
