“Too early for a proper review, only just signed up ! That was simple & straight forward.
Will do a review when and if I need something fixing, the proof is in the pudding, as they say ;)”
“It’s a little disappointing that as a new customer, we won’t receive a boiler service until close to the end of our 1 year contract. I can only offer the acceptable star as we are yet to use your services.
Signing up was quick and easy so that is a bonus.”
“I have just joined this company - I don't know if the service is good or not, but the online process was easy and you will insure my boiler which is just over 15 years old, so I have peace of mind, although I've never had one minute of trouble with it previously”
“Trying to get this insurance online proved so problematic that I had to phone
It does not help to be told that your phone number and postcode are wrong.in other words the usual problems of doing things online.Very frustrating and time consuming”
“I thought I was registering with Corgi as I put Corgi Homeplan into search engine and the Your Repair site was top result and referred to Corgi so I have been misled and did not realise until after my purchase 1 hour ago. I find it odd to be asked to review so soon. Applying on line was certainly easy but only time will tell just how good Your Repair is; if and when something happens and I need to use their services.
I note that they do not offer a priority service for vulnerable and pension age customers as other providers do.”
“I am looking to get in touch with you as regards my cover as I am having some problems with the controls for my boiler. I don’t know how to get in touch with you to report this. I have not had any communication with you since taking out cover so very difficult to give a rating”
Hi Mary,
We will be more than happy to assist you with this. Please log the fault on your online portal in the "Book a repair" section or by calling our Claims Helpline on 0330 223 4422 and select option 2.
Kind regards
Caroline
After Care Team
Hi Andrew,
We don't currently offer service booking through your online account but please feel free to call our Servicing Team on 0330 223 4422 (Option 3) and we can discuss your annual service.
Kind Regards
Karen
AfterCare Team
“The sign up was satisfactory but there seems to be some confusion about when my boiler will be serviced. On signing up I was told this September 2020. Now on an email its June 2021. Hence only 3 stars”
Hi George,
I am sorry that there has been some confusion over your Boiler Service month. The Boiler Service will be completed by September 2020 and this is confirmed in your customer portal.
Kind regards
Caroline
After Care Team
“Just signed up today to start 16.05.2020. No problem but am concerned that boiler service will not be until this time next year, making a gap of 2 years between service. Corgi did my boiler service early on in my contract last year, as I would expect. Why do you take so long?”
