“Generally quick, but some screens ask to submit and then take you back to the same screen. It is a little confusing as you are not sure if it has been submitted.”
“I never needed a call out but it is nice to know that the job is done in case of need. Administration of this policy could be managed better (e.g. duplicate annual service arrangements for example)”
“Joining online was very straight forward and your website was very user friendly. I hope YourRepair meets my expectations and offers a reliable service over the next 12 months, my feedback will then be based on that. Thank you”
Hi Angela,
Thank you for your feedback and I am pleased to hear that your experience so far has met your expectations. Welcome to YourRepair.
Kind Regards,
Bronte
AfterCare Team
Hi Rashpal,
I can see that your call was received and that we have successfully assisted with your enquiry. I do apologise if you experienced any delays whilst getting through to us but I am pleased to see that we were able to assist you.
Should you require any further assistance, please don't hesitate to get back in touch.
Kind Regards,
Bronte
AfterCare Team
“It's not clear on the forms when registering what telephone contact number can be used. We have an agent who handles all contact with our tenant. We do not know our tenant's number but the form doesn't give you an option of leaving the agent's number instead. As usual with these online only arrangements they never give you much confidence that you are a valued customer. It's just a means for them to sign you up to take your money. Time will tell over the year whether YourRepair is up to providing a decent maintenance cover or not. Their first test will be when and who they contact to carry out the CP12 Gas Safety Certificate.
Words, words and more words are never as good as actions.”
“having just joined, the paper side looks ok, however one question, I am not on facebook or have a smartphone, what phone number do I use to contact your breakdown service if I have a boiler breakdown and my computer as crashed?”
Hi Michael,
Thank you for joining YourRepair and for taking the time to leave your feedback. Our contact number is listed on our website and also available inside your welcome pack which is available via your online portal with us.
However for your convenience, should you ever need to contact us, please call us on 0330 223 4422.
Bronte
Aftercare Team
Hi,
Thank you for taking the time leave us a review.
Feedback is important to us, so we aim to obtain this from all key stages of our customer experiences, including the set up of your plan with us.
I would like to take this opportunity to say welcome to YourRepair.
Bronte
Aftercare Team
“Really can’t provide feedback or rate the service until I have used the cover! Only took a few minutes to organise however can’t rate a computer generated system that there has been no interaction”
“how on earth you would like me to write a review when i have only joined this yesterday i dont know ,lets just hope i dont need to use the policy,then i will write a review on how quick its fixed.price wise its half the cost of british gas who i have been with for the last 7 years,so so far its good”
Hi,
Thank you for taking the time to place a review. We are pleased to hear that you are happy with the price. YourRepair is here if you need us !
Lorna
Aftercare Team
Hi Frederick,
I apologise that you've experienced a wait when getting through to us. Typically we have an average wait time of 45 seconds, however at peak times this can be a little longer. We also have a callback facility so that if you are in a queue, you can hang up, hold your position in the queue and we'll call you back when it's your turn.
Thank you for your feedback.
Tom
Aftercare Team
Hi Jennifer,
Don't worry, we have your details and a welcome pack is sent out to you around 45 days from the date you joined us! If you have any other questions, please don't hesitate to get in touch on 0330 223 4422.
Tom
Aftercare Team
“Easy to navigate and join online.However,as we were overdue our annual service from our previous provider,it is a long time to wait(July 2020)for a service from YourRepair. Our previous provider was out within few weeks of signing-up, then annually from then on.”
