“I wasn’t asked to set up a password for my account so once logged out, I had to reset my password. Then, I thought I had bought a 3 years fixed full cover for £20 but I am being charged £26 and don’t know why? I wasn’t given the option to choose my own DD date.”
“Signed up for the HomePlus package at what the website said was a 20% discounted offer price of £15.20 per month. However, when the agreements came through they stated a monthly price of £19. I am now having to follow up to find out which price applies. If it's the higher, I'll be cancelling!”
“Payment details
£19.16 will be debited 14 days after your plan start date, then on the same day of each month. After the offer expires the normal price will be £23.95.
On my bill account it’s says £23.85 will be debited. You haven’t taken the 20% off”
“Ive just joined and have been sent my plan. .
The email has a link to log in.
The link has no link to register, only to log in.So I try logging in with my email and a password which does not recognise me as a user. The only option is to reset password. Thankfully I AM recognised as a user and I CAN reset my password. So I try again.
Once again the link has no link to register, only to log in.So I try logging in with my email and a password which does not recognise me as a user. The only option is to reset password. Thankfully I AM recognised as a user and I CAN reset my password. So I try again.
And now I give up!
Please can I have a link to register!”
“I needed a service plan for my gas boiler and CH. I googled British Gas and filled in a service plan. Only when I had finished I saw that it was "YourRepair"! I can't be bothered changing and it was cheaper than British Gas. I will give it a go and see how they have done in 12 months!”
“I just joined haven’t had a repair yet!!! Therefore can’t recommend. I was surprised however having enrolled you don’t come out to service the boiler for 10 months ( next September!!??) - why is that?”
“Cannot review a product I have yet to test. Only joined today. The registration procedure is simple and easy. Just hope that should I need to claim in the future, it's as efficient then. My first service is 11 months away so I can't even review that. Middle marks for now. Watch this space!”
“Hard to review after just signing up. I would say I’m surprised the boiler service isn’t until the end of the plan. Other providers I’ve been with tend to service it at the start to ensure it meets coverage criteria.”
“I was quoted one price for a plan but when I took the plan quoted, I was charged a completely different price, more than originally quoted. I find this incredible. I have raised a query ticket but has yet not received a reply.”
