yourmobile.com Reviews

Name: yourmobile.com
Address: yourmobile.comGrosvenor House Central Park, Telford
Rating: 2.41

2.4 Rating 88 Reviews

35 %

of reviewers recommend yourmobile.com

Company Reviews

Questions

Metrics

2.4

Based on 88 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

03452226000

Email:

help@yourmobile.com

Location:

yourmobile.comGrosvenor House Central Park
Telford
TF2 9TW

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yourmobile.com 1 star review on 26th September 2024

Anonymous

yourmobile.com 1 star review on 21st May 2024

Anonymous

yourmobile.com 4 star review on 17th November 2023

Alma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service I’ve ever had with a mobile phone. No signal indoors and when I cancelled it was £300. I’d warn anyone not to use this company”

Helpful Report

Posted 1 year ago

“Always room for improvement but keep up the good work 👍”

Helpful Report

Posted 1 year ago

“Cold calling trying to sell me a "cheaper business mobile tarrif for EE but I'm not an EE customer. When asked what it would be the aggressive caller refused. What a waste of time, if you offer something but can't say what it is then don't bother calling.”

Helpful Report

Posted 1 year ago

“never trust this company. I was told when taking out this contract that it was only for 12 months which I didn't mind as I had 18 months left on my old contract with O2. NOW only to find that I was lied to and am now tied in to a 36 mouth contract??? STAY AWAY FROM THIS COMPANY !!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Esta aplicación es lo máximo me deja ver el juego completo me gusta mucho y mas”

Helpful Report

Posted 1 year ago

“Do be careful with this company when you first talk with them. I've had a similar experience to others but I did manage to get it rectified. When they first called the operator chatted to me and I was under the impression I was moving to a business contract with O2 and would be saving money on my Tariff for this reason. Although he did mention he worked at YourMobile I still felt that after the conversation they worked together with O2 and I was just switching from a personal tariff to a business one. After being switched to the new operator to go through the nuts & bolts of the new tariff I then verbally agreed on the phone that this all sounded grand. I then got the full T&C documentation & contract through which had some interesting cancellation fees that I wasn't told over the phone... So after looking into the new tariff I was being put on I quickly realised that it was actually going to be more expensive than my current one so there was no need to switch. So I was very surprised that when I rang to rectify this and cancel this contract, I was told that this could not happen as it was a business to business contract & there was no cooling off period. However, I was not aware of what a 'cooling off period' actually was at the time of the call (no cancellation) and was not made aware of the cancellation fees on the contract until after our phone call. So i believe I was taken advantage of a little in this situation because if they had said there's some big cancellation fees & by saying YES right no you're tied in I would of had more of a think about it... To then be greeted with an MP3 email of me agreeing to this contract over the phone wasn't the nicest as I felt I'd been mislead into a contract that wasn't going to be cheaper than what I'm currently on. I almost felt a bit threatened. Especially when the cancellation costs could of been £250 or £750+. I understand this contract would of been for 36 months and they're saying well we're gonna lose out on all of that money but the way that I was signed on to this contract was totally unfair which is why I persisted with this matter. However, I can say that each time I spoke on the phone with the operators that they were pleasant & friendly and were able to assist me in cancelling this contract due to my persistance and eventually their help. I was very clear in who I had been talking to for advice & that the way I was signed on was very sneaky. Especially when I was being offered a cheaper tariff which in fact was not correct. This happened to be a mis-communication on both parts. They thought my tariff was £30 and if be dropping to around £20 when in fact my tariff was only £15 and the £30 was my phone bill. I did clearly state this on our phone conversations but it was muddle between the switching of phone operators. So I have to say I'm very satisfied and grateful that this mishap was rectified and appreciate the operators for helping me with the situation. But just make sure that if you are contacted by this company you're fully aware what you're signing up for by reading your T&C's ASAP and not leaving it too late. Leave it too late & you'll totally have to pay some cancellation fees which makes sense in any business. Stay safe folks! All the best!”

Helpful Report

Posted 1 year ago

“This company call me dozens of time each month & claims to be from O2 offering a free upgrade. I have asked them to stop many times, explaining my phone is registered with TPS but they call & call telling more lies. They keep changing the numbers they call from.”

Helpful Report

Posted 1 year ago

“They trawl the internet for business numbers, cold call you and try to get info off you so they can encourage you to take out a deal with them. Low life”

Helpful Report

Posted 1 year ago

“Anyone who gives this company a 5 star rating must be related or involved to the people working for yourmobile because after researching and looking into them further and being completely done over by them, I’ve come to realise that any rating over a 1 (should be a zero) is just as deceitful as the “money saving” contract I was promised. No cooling off period but apparently they might offer as I have read from other reviews a £250-£300 fee which I wasn’t offered even though I rang up in the same time frame as others have commented about. Not inform you of having to pay the final bill to your previous provider, leaving you with a hefty bill before they reimburse “some of it”. You think that they’re trying to save you money by using a different mobile contract provider…….call you mobile provider first!! We’re learning the hard way!”

Helpful Report

Posted 1 year ago

“Was told that they would pay off of the remainder of my device, and I would then have a contract with them on a sim-only basis. 02 then charged me £500 to end the contract, despite Your Mobile telling me they would cover it. I called Your Mobile, and they said they would 'try' and reimburse me, but I might not get the £500 for another month. Not ideal when you're living in a recession and trying to pay bills. To top that off, my main reason for switching was to get unlimited data whilst travelling abroad. I was in Italy last week for work, and did i get any data? Nope.”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY!!!!! Same thing happened to me as most of the reviews below. I was mis-sold their services and I am now stuck with a 36 months contract that cost me way more than before. termination fees are outrageous and unjustified. This company should be shut as their proceeding is clearly dishonest.”

Helpful Report

Posted 1 year ago

“A similar story to others on here. I was conned into thinking they were EE. Very sharp practice bordering on criminality and of course £300 to get out of the contract.”

Helpful Report

Posted 1 year ago

“When agreeing to take switch to yourmobile.com I said I did not want to change my provider EE. I was told this would not happen. I sign the contract and when the SIM cards arrive I find that the provider is O2. They deliberately gave wrong information and with eye watering fees to get out of the contract I am stuck. AVOID this company”

Helpful Report

Posted 2 years ago

“This company is pretending to be o2 and convinced me to move over to a business plan with an upgrade to my phone. I contacted them the same day within a couple of hours and was told because it is a business contract I do not have a cooling off period. After numerous phone calls and promises of call backs, I have now contacted my bank to cancel any payments to them.”

Helpful Report

Posted 2 years ago

“As I have seen on previous posts, the exact same has happened to me. This company pretended to be o2 moving me over to business plan. After I realized it wasn't who they clamed to be I called o2 and have had a nightmare moving back to the network. This company is now asking for a termination fee of £300 as I apparent cancelled it too late (4 days later when I emailed them) However what they fail to notice is I emailed them the same day saying i wanted to cancel. Think I will defiantly be taking this further.”

Helpful Report

Posted 2 years ago

“Terrible co. Baffle you with "great offers" was told by Luke my mobile would be £30 per month for a SE 11 iPhone. Turns out i never pay less that £40-£60 per month. Lead you up the garden path. I pay for a phone that doesnt work and hasnt for the last and a half year. I cant upgrade as I renewed my contract to a sim only, which I wasnt fully aware of. The phone has no warrenty. They said they wont upgrade to a new phone as they cant lift the upgrade for another three months (it's in their policy). Then by magic I get a call a few days later offering me a new iPhone for only £65 a month (thought they had no power to action an upgrade?) Stressful and feel like I'm being robbed! If i had £900 I'd get out of this contract early! PLease dont use these”

Helpful Report

Posted 2 years ago

Dear Ms. Williams Thank you for your review. We have looked at your account and can see that you are only 9 months into a 36-month contract therefore you were not due an upgrade for several more months, the renewals team was able to arrange an early renewal for you so that we could offer you a new handset and more data as you regularly used more than your monthly allowance meaning overspend. A renewal so early in the contract would mean an increase in the tariff cost to take account of the early renewal, new handset, and increased data, and unfortunately, this was not at an acceptable level for you. We are sorry we weren't able to give you the rate you were hoping for at this time, the longer into the contract you are the better the tariff we can give at renewal.

Posted 2 years ago

“Company are a joke, I have had an awful experience from day 1 and was too late for me to back out as they sign you in from the first phone call you have and confirm you are happy to read terms in your own time, as it is a B2B contract, no cooling off period. Was told I could get an upgrade part way into the contract as I didn’t want to move as I was due an update soon, but they didn’t tell you that 15 months in they then will look at the contract and you will have to renew/extend length, which there is no way on earth I am staying with them and giving them my money. They have no empathy, do not care about their customers just want to tie you in and then tell you that it’s your problem!”

Helpful Report

Posted 2 years ago

Hi Thank you for your review, we are sorry to hear that you are unhappy. All of our contracts are 36 months, and as with any other provider in the event, you wish to upgrade at any point in the contract this would necessitate a new contract period. We do try to empathise with all of our customers and do try to work out an equitable solution. We will listen to the most recent call with you to see if there are any lessons to be learned.

Posted 2 years ago

“Stay away from this company‼️ It was most stressful time I ever experienced! Cancellations in 24hours and THERE FEE IS £250!!!!!!! Is shocking to charge this HUGE amount of money, you should be shamed !!!!! They contact me to offer me, to be good deal for me as being self employed, for business contract on Monday, I talked to James, I thought I speaking with Vodafone! (which I am about 15 years) Next day (Tuesday) company call again and want it to set up my new phone and sim, then is come to me I wasn’t dealing yesterday with Vodafone. Then I contact James, to cancel policy and I don’t want to be with them I was misled I thought he is from Vodafone. He told me I can’t leave and if I leave I have to pay £300 fee! ( what for??? I did not cost them money, phone unopened, they don’t pay anything for me, there websites say is admin fee, how poorly !) then I ask to speak with Manager for cancellations and address for return my phone. He said he can’t give me address, as he don’t know, but will email it to me with invoice I have to pay in 7 working days, if I don’t pay them they contact debt collectors. He offer me to pay £250 ( drop off VAT £50 , I begged him for help is too much money, If he can wave(no paying as I only deal yesterday with James, he said no. I was even more stress out! Hour later, I’ve got email for invoice £ 300 no address, so I contact them again, of course manager not available but I spoke with lovely lady and explained who gave me address over the phone and email it to me and confirm of my Invoice for £250 I post my phone and SIM card (which arrived just yesterday) this morning. They clearly not interested in customers, but all about the money, money , money! I am not interested for your replay , I read reviews as I am not only one, you shocking to treat customers this way!!!”

Helpful Report

Posted 2 years ago

“Stay away”

Helpful Report

Posted 2 years ago

Hi As you have provided no information it is not possible for us to reply sensibly to your review.

Posted 2 years ago

“PLEASE STAY CLEAR OF THIS TERRIBLE COMPANY I was contacted by this company who deceptively claimed to be 02 Business Centre. I was asked whether I wanted to reduce my monthly payments as I was paying for two contracts, myself and my daughter. I was advised that switching to a business account would save me money and I was also offered an upgraded phone. I assumed I was talking to 02 and would have had no reason to think otherwise. I was sent a contact but when I received it, I was very concerned to see that I would be paying £30 extra for my two contracts when the whole point in switching to a business Account was to save monthly costs. it turned out that I had not been speaking with 02 at all and when I tried to call 02, I was horrified to learn that my two accounts had been cancelled and taken over by a company called Your Mobile (Plan.com)!! I spoke to My Mobile expressing my anger and they denied lying to me, even though I had a colleague with me at the time who heard the whole conversation. I was very. angry because I would have to pay a huge amount to 02 to cancel the two contracts early!! I was then told by Your Mobile that they would cover the early cancellation fees. Well to cut a long story short, Your Mobile did not pay the early cancellation fees and when I cancelled their contracts, within the 90 day period, they are now coming after me for over £5,000!! I lost my Mum while all this was going on and I cannot express how much stress and anxiety this has caused me! Please take care!!”

Helpful Report

Posted 2 years ago

Dear Ms. Connolly, Thank you for your review, we are sorry to hear that you were not happy. We have had a look at your account and can see that you requested cancellation outside of any cooling off period for a sole trader and therefore would be subject to cancellation charges as per the terms and conditions to which you agreed. The cancellation costs are based on the balance of the airtime owed, indeed we can see that no payments have ever been made to plan.com or ourselves for the airtime used or the cancellation charges. As we have advised previously, we do not state we are calling from any network, in fact, the team is scripted to ensure that we advise that we are calling from yourmobile.com. Turning now to the payment of your early termination fee from the previous provider, this was not paid as you cancelled the contract therefore we would no longer be liable for any payment to you.

Posted 2 years ago

yourmobile.com is rated 2.4 based on 88 reviews