So wonderful to hear - thank you! This is exactly how we are hoping to change the face of sexual health, and offer our users convenience, privacy, accessibility, and control.
Thanks for this feedback, and especially for letting us know that the turnaround was quick - exactly what we want! With respect to the test results wording, we'd be happy to discuss this further with you if you contact us, as we always want to have our users and their experience at the heart of everything we do. Thanks so much, once again!
Thank you for taking the time to rate us positively, and we certainly stand by ready to assist in any way if/when you use us again. Have a wonderful rest of your day.
“Quick and easy to order/use. First time the results came within a day.
The second time it`s been 5 working days and still no results. Bit slower.
Overall would reccomend.”
Hello! Thanks so much for your feedback, and for being a returning customer. With respect to it having been 5 working days and still no results, this is certainly not the customer experience we want to provide, and we'd be happy to help. If you would please email support@yoxly.com ASAP one of our team will look into this as a matter of priority. Again, thank you very much for your feedback and continued patronage as we strive to become the go-to source for all matters related to sexual health. Have a wonderful day!
Thank you for your feedback, and we're super happy we were able to provide a fast and discrete service for you! Please continue to keep us informed and contact us if we can be of any assistance in any way. Thanks again!
Thank you for your feedback! We're thrilled to hear that you've found our product easy to use and that it delivers quick results. Our team works hard to ensure our customers have the best experience possible, and we look forward to serving you again soon!
Thank you for your review! We're so glad to hear that you found our process straightforward and easy. We strive to provide a seamless experience, and it's fantastic to know we hit the mark for you. We appreciate your feedback!
Thanks so much! We're so glad we were able to assist and to make what can be an anxious and confusing process a bit easier. Please let us know if you have any further questions, or if we can be of any assistance in the future. Thanks once again!
Thanks so much for the positive feedback! We're here to help in any way we can, and very much value you putting your trust in us for your sexual health testing needs. Please remember to contact us in the future if we can do anything at all to assist. Have a great evening!
Amazing - thank you, and just what we like to hear! Contact us any time if we can be of any assistance, and thank you for joining us as we strive to provide the best overall at-home testing experience. We value you!
“There written instructions fail to mention that you shouldn’t pee for x number of hours. Discovered this by accident when I watched their YouTube video but it was too late !”
Thanks so much for this honest and straightforward feedback; it is *so* valuable, and we'll certainly look to update our instructional leaflets as soon as possible. Again, we can't thank you enough for taking the time to let us know. If you write support@yoxly.com and give us your details, we would be happy to provide a replacement kit at no charge. Thanks once again, and have a terrific evening.
Good evening! Thanks so much for your feedback - it means the world to us as we work to build the best possible sexual health and wellness service. Always let us know if we can do anything to assist!
Good evening! Thank you for your feedback; as you know, we worked with you to assist, and are happy you were able to make your account in the end. Thanks very much!
Hello! Thank you for your review and feedback - we're very grateful! Apologies it took four days to receive your results. You may want to check to see if this was four business days or four calendar days, as sometimes if the Royal Mail delivers your samples to our laboratory on a Friday/Saturday, it can add an extra day or two to the results turnaround. We're certainly always working to improve the service, though, and so thank you very much for your comments. Always let us know if we can do anything to assist, and best wishes!
