Zabeel Star Travel and Tourism LLC Reviews

Name: Zabeel Star Travel and Tourism LLC
Address: P.O.Box 8432, Dubai,UAE, Dubai
Rating: 4.12

4.1 Rating 520 Reviews

78 %

of reviewers recommend Zabeel Star Travel and Tourism LLC

Company Reviews

Questions

Metrics

4.1

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

+97142560977

Email:

info@zabeeltravel.ae

Location:

P.O.Box 8432, Dubai,UAE
Dubai
8432

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The support I had from themnare completely useless..”

Helpful Report

Posted 5 years ago

“We trusted you much and you proved to be a money makers only, and don't have concern about customer's Satisfaction. very very disappointed by your service. i thought to have a good relation with you for my future travels but seems you guys are not serious to boost your business. 1 thing our teacher used to say "1 satisfied customer will take 10 more and vice versa. i would never ever suggest your travel agency to any one"”

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Posted 5 years ago

“Lady name Malou was very helpful and understanding”

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Posted 5 years ago

“For basic visa requests they are fine. They told me I couldn't get a visa put into a second passport whilst using my first passport. I went to another agency who did exactly that - so not the best at giving correct advice.”

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Posted 5 years ago

thank you for your feedback

Posted 5 years ago

“Just improve your Whatsaap service that’s it...it’s a suggestion not a complaint...But the process was great 👍🏻”

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Posted 5 years ago

“Very bad service, the lady(Sumaira)who is helping my case is not even replying the message. VSF charged me 100 extra for uploading documents, why she didn’t upload my documents? However, was not feeling being helped it was just to process everything because I paid money for the service.”

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Posted 5 years ago

“Fast and efficient service.”

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Posted 5 years ago

“Mi experience was amazing the girl who process mi documents was so professional and friendly since the first call till I get mi documents back ebrething was quick and the price very reasonable thanks alot I hope to do business with you people again God bless alot of you”

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Posted 5 years ago

“This agency is doing the job well done. Sumaira who assisted me offers great help and constantly updating and replying to my query on time. I even recommended this agency to my friend. Thank you for the fast and hassle-free visa application.”

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Posted 5 years ago

“Mr Ahmed was so helpful even after work he was responding to my messages”

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Posted 5 years ago

“I would like to thank Malou for her special assistance in helping me with the process for applying my US visa. Highly recommend their services. Thank you.”

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Posted 5 years ago

“Nice and very good services. staff also friendly,”

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Posted 5 years ago

“Thank you so much Mr Aldrich”

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Posted 5 years ago

“Max and max 100% excellent”

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Posted 5 years ago

“agents are hard to contact for follow ups once you paid for service.”

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Posted 5 years ago

“Absolutely the worst experience I have ever had with this type of industry. The lady that was helping me to secure a Russian Visa was not able to articulate herself very well and I had to make two trips to the Consulate because the first one was a disaster. I was told the consulate had all my paperwork and passport and when I got there the consulate didn't have anything and rejected me. A had also noticed at that time, looking at a copy of the paperwork Zabeel submitted for me, that they had the wrong travel dates for the visa. I informed them of this and asked them to correct it. Five days later I have to go to the consulate again and was finally able to get my Visa but it was for the WRONG date. The lady dealing with me, even said, "but Mr. Mason you said August 1 - 6", I said YES, correct, you had them issue the Visa for August 6th start. I asked the consulate officer I spoke with about correcting it and he said to have my agent do the correction that it could be done still in time for my trip. I went back to Zabeel and shared all this information, I was told that it was too late and nothing they can do about it. SO, now I'm out of pocket 1000 AED for a Visa I can't use and another 300+ that I will lose to cancel my flight.”

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Posted 5 years ago

“As detailed in google. They have the WORST personal service ever. They DONT CARE about not meeting the deadlines and people losing money as a result of their service. The WILL NEVER call you back when they say they will. They have FALSE Advertising for Russian visa, Urgent service is 3 days, but they Deliver after 4. and in addition there are HIDDEN FEES at the moment of invoicing. SUMAIRA, the customer care representative is completely unprofessional and couldn’t care less about the customers.”

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Posted 5 years ago

“Very good and super quick service”

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Posted 5 years ago

“Worst service i ever got, you say you can pay using a credit card and you don’t mention any extra charges then when you get there you say you will be charged 3% extra if you pay by credit, if the bank is charging you, you need to either inform me or take the charge yourself”

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Posted 5 years ago

“Super good fantastic marvelous”

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Posted 5 years ago

Zabeel Star Travel and Tourism LLC is rated 4.1 based on 520 reviews