Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE EXPERIENCE. POOR CUSTOMER SERVICE. CLOTHES FALL APART. WILL NEVER SHOP AGAIN. BIG MISTAKE”

Helpful Report

Posted 10 months ago

“Zaful claims to have free returns but will not reimburse you for the shipping cost of a return. This is because they hope that it scares you to not return your items and to suck it up and keep it. They are also incredibly slow to accept returns, but expect you to ship it out within 7 days of receiving the item(s).”

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Posted 1 year ago

“This company is terrible. AVOID! I purchased x2 pairs of bottoms which firstly looked nothing like the pictures used by Zaful & secondly the sized are far too small (I ordered 3xl for a baggy look, but these just about fit more like a large instead) Alarm bells started ringing when I realised there was no invoice included I'm the parcel. I visited their website to obtain a refund, and upon following their refund link it asks you to fill out a form to get your 'ticket' for a customer service agent to contact you with a return address (weird in itself) but when you click the 'submit' button it comes up as 404 error. I tried about 7 times with the same result. This is when I conceded that this is indeed a scam company and have since had to contact my bank to get my money back. Again, AVOID!!”

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Posted 1 year ago

“Zaful has poor customer service practice. As soon as you send them your money, they could care less about whether you get your package on time or at all. I'm usually very patient with online clothing companies but they made me wait weeks and weeks before they decided to only give me a partial refund for an order to never received. I tried to work with them and explain the problem but they did not care that their product never reached it's destination. EXTREMELY DISAPOINTING.”

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Posted 2 years ago

“Customer service sucks and they order from Ali Express. They never refund you and avoid the issue”

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Posted 2 years ago

“Half of order never arrived, had a hard time getting a refund.”

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Posted 2 years ago

“As close to a rogue company as it gets. Product had XL label but was size small, basically they relabel stock to match orders, but the best part is you cant actually return anything for a refund you only can get partial refund in the form of Zaful wallet points. They ship directly from sweat shops, don't have they're own warehouse.”

Helpful Report

Posted 2 years ago

“ZERO STARS if I could because they are HORRIBLE. Do not buy from them. I cannot believe they are verified on Instagram which is one of the reasons why I purchased from them. Shame on Instagram for giving this absolute SCAM of a company a platform to STEAL money from people. Customer service is a joke. I have been trying to get my money back or an update and this c**t Quintana is too incompetent to understand anything. With a stupid name like that, no wonder she works for a scam company.”

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Posted 2 years ago

“You guys are gonna be sued one day… this company is scam scam scam!!!’ It’s been 2 months already and. Nothing . Costumer service is garbage and I think those good reviews they paid to those people to do it because is the worst server ever !!’ Don’t waste your money and time they lie to you telling you is almost there and everything is still in China. Or they don’t even answer to your calls or messages . Worst company ever!!!”

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Posted 2 years ago

“Horrible customer service and delivery system. I would never come back again.”

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Posted 3 years ago

“Shocking service, not goods after 6 weeks and no answer as to when I will receive them, avoid this company”

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Posted 3 years ago

“Zaful takes AGES to deliver anything, if it ever does show up. Every time you request an update on a purchase you get robots or barely any useful help. Basically sends you chasing your tail. They also love to give you a delivery date in 4 weeks, miss the date push the delivery date back 4 weeks, and again and again. Ordered beginning of September with expected delivery by Oct 11th the lates- nothing, then pushed back to Nov 7th - nothing, now pushed back again until December 25th. Terrible customer service.”

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Posted 3 years ago

“Amazing customer service and awesome products!”

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Posted 3 years ago

“OK, I used this company many times and everytime I can receive the parcel successfully, and to be honest, the quality is matching the price. Recently the shipping time is a little bit slower than before but, you know what, I can accept it since every one nowadays is much slower than before because of the cause we all know. Btw, I actually love the styles of Zaful, fashionable and the design! oh I love the ones I received.”

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Posted 3 years ago

“Received my item in time . And all they fit. Will buy from zaful again.”

Helpful Report

Posted 3 years ago

“I need help to solve my problem. I did a purchase on the 09th of September, and on the website showed estimated delivery on the 18th of September. My item was shipped only on the 16th. And now zaful is telling me the ETD is after 04 Oct. I bought this bikinis because I have a traveled on the 02 Oct. And I won't need these items anymore, and also it won't be anyone at home to receive this parcel. I tried contact and they said i can't cancel anymore. How you guys lies so hard about the dates as you did to me? I have no problem about waiting, but we make or plans based on the date you guys give before to make the purchase. And even if delayed 2 weeks for example, from the 18th to 01 Oct, it would still arrive on time for my trip, but how you tell the customer ETD 18, when you shipped only on the 16th. I really don't know what to do, I didn't get any help from people in your website. I don't want this order anymore, and want my money back asap.”

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Posted 3 years ago

“Great items abs great service”

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Posted 3 years ago

“NEVER BUY FROM THIS COMPANY. The items I received were very poor quality and see through. When I tried to return them I had to pay for my own postage which cost 50 dollars. That is almost half the amount I paid for all the items. I decided it wasn't worth returning incase they didn't revieve my parcel and I would have to pay the additial 50 on top. Really disappointed with their returns policy. Will not be purchasing from them again.”

Helpful Report

Posted 3 years ago

“I ordered 2 things and turns out they were too big. I asked for a refund and I had to pay £15 to send the items back which is more than half of both dresses I bought! It’s a disgrace! They should offer you the shipping at least if you are forced to send the goods back because too big. Never going to buy from them again.”

Helpful Report

Posted 3 years ago

“I ordered items for over 100 pounds July the 20th. It has been nearly 2 months I have not received the parcel. I have been dealing with the useless customer service for over a month and they promised me to look into it and also promised the package will be re-delivered very soon. Today, I received this feedback: "We are extremely sorry to inform you the package has been destroyed as the delivery was unsuccessful. The reasons of this unsuccessful delivery may be as follows: 1) Incorrect address or phone number, so the delivery company could not contact you within the time limit. 2) The shipping company tried to deliver your parcel but you were not at home.Package was not cleared from custom In this case we cannot offer any compensation." First thing first, the company is responsible for the delivery. I have never received any note, call or any reminder. The company is responsible for the delivery and is responsible for either returning the money or resending the parcel!!!”

Helpful Report

Posted 3 years ago

Zaful is rated 1.6 based on 715 reviews