Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 100€ worth of clothes on November 5Th . Paid for express shipping. It is now the 3 december and still isnt here. They made up sevral excuses and then asked for me to pay €50 tax . DO NOT BUY FROM THEM”

Helpful Report

Posted 5 years ago

“Never never never purchase anything from this company. They do not work to resolve problems, and they lay the blame on the consumer. They shipped my product to the wrong address and then rerouted it to another wrong address and are telling me that it's not their fault. They are thieves”

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Posted 5 years ago

“I had an issue with a cancellation and needed immediate assistance in order to be able to use my funds in time for cyber monday & received prompt responses/solutions RIGHT away from the sales team as my rep advised. Very impressed and satisfied with the customer service! Very professional and responsive. I have a niece order the cutest jacket from here that I had to have, great quality! Can't wait to get my order :)”

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Posted 5 years ago

“Horrible product, awful customer service. I ordered several times from ZAFUL and every time was thoroughly disappointed in what I received. The fit and quality of fabric was poor. The customer service is nonexistent. Each time I had an issue, the respondent apologized and asked if I wanted to return the item and get a 20% refund for the item. I was also expected to pay return shipping. I am beyond disappointed. Worst experience EVER!”

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Posted 5 years ago

“It’s been almost over a week since I ordered. (I know it takes time to ship) but my USPS tracking number wasn’t working and I been trying to get in contact with them for 4 days now. . . Still no contact back. I’m very frustrated and annoyed. ZAFUL! Do better.”

Helpful Report

Posted 5 years ago

“My items took nearly 3 weeks to arrive and when they did the materials felt cheap. It was a three day process just to get information to return the items and when I did they wouldn’t pay for my return shipping in full. I’m never ordering anything from zaful again.”

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Posted 5 years ago

“Took my money and never sent product said It was address issue but I never put the wrong address EVER!!!”

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Posted 5 years ago

“I ordered 3 bikinis on zaful this May with the express shipping. I didn't have any problem with the timing of shipping since they came before I expected them to come. I will definitely buy again.”

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Posted 5 years ago

“I have ordered from zaful many times. My overall experience has been just fine. I would recommend their store. Shipping was super quick and I was very impressed with the items I received!The Price, Quality and Service all perfect.”

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Posted 5 years ago

“Give it a shot! I really like Zaful! They have super cute and modern bathing suits for a good price! The reviews on the site help you decide what will work best for you. I have a small top and bigger bottom but ordering medium always seems to work out for me, especially since I wear the current cheeky style. Also, they are always having good sales, I got one of my favorite suits for $4 on sale (the green one pictured below)! Plus I just recently found out they offer a little student discount! You'd think they would take a long time to ship but I was really pleasantly surprised considering it would have to cross the ocean to get to me. And most of all they're super cute! Whenever I wear one of their bathing suits I always get complimented!”

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Posted 5 years ago

“TERRIBLE RETURN POLICY. DO NOT BUY FROM THEM. NOT WORTH THE HEADACHE.”

Helpful Report

Posted 5 years ago

“Absolutely unsatisfied with customer service and the company policy. I placed the order then called 1 minute after to change the size, they said they cannot do it. After, I received Order I wanted to exchange item they said we cannot I said I didn’t see the policy. They didn’t car said we cannot help you at this point 🤷🏻‍♀️. Horrible experience with customer service. No terms and conditions regarding return and exchange. Not recommended. Horrible experience and absolutely unacceptable customer service......would never buy anything from them again!!!!!!”

Helpful Report

Posted 5 years ago

“I would give zero stars if that were possible. They shipped to the wrong address, claimed that I inputted the address wrong, but it wasn't a typo, it was a completely different address that doesn't exist. Then they said they wouldn't refund because it was my mistake. Then they changed their minds and said they would refund me and it would be issued within 14 business days, then apparently changed their minds again, never gave me my money back, and just kept telling me their policy was no refunds for customer error. A truly awful and infuriating experience the entire time. Do not shop here.”

Helpful Report

Posted 5 years ago

“Worst service ever not to mention the quality of the products I ordered are maybe one of the worst I've ever seen. I contacted the company on their site by submitting a ticket the day I received the first package from my order which should come as a whole to be totally honest. That was the only item I opened, a floral print tee and to my surprise the quality was horrible, polyester and smelly and the size was wrong. I told them I want to return the items because of bad quality and wrong size and demanded a full refund. Their answers were totally not genuine, always directing you to the link about their return policies which state about refunds of the original cost when the item is returned. On the ticket however they never state that but only offer two options and both of them are PARTIAL refunds which is disgustingly offensive for any customer to hear. I submitted the ticket to PayPal, the same day and they say the exact same thing, directing me to their return policies link which says about "Refund of the original cost once the items are returned" but still they only offer partial refund on PayPal's resolution chat. I also want to mention how they blocked any tracking information the day I submitted the ticket and how this information has now totally changed since the last time we communicated on PayPal. They also stated that the after-grace period for returns start as soon as I receive the last product which magically takes ages to deliver and has a messed up tracking information history. Shady company, bad quality products, uncooperative customer service and based on the massively negative reviews I advice people to NEVER, EVER order anything from them.”

Helpful Report

Posted 5 years ago

“I called twice to get refunded and once in a ticket over the last two months. Still have not received my refund. In addition you can see they tried to pay me off to take away the bad review I wrote them on TrustPilot. I would consider taking it away if the company refunded my money and sent me the bikini that ordered SIX MONTHS AGO. So much back and forth with the company to try and get my swim suit, I was even willing to repay shipping. Now I just want my money back. Shake my head this company sucks.”

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Posted 5 years ago

“I genuinely love Zaful. Yes some of their materials may not be the best, but look at what you are buying from and at what prices. I order in bulk from this website and end up returning maybe one piece from my massive orders. Everything is so easy to handle with them. I'm happily going to stay a long term customer with them because of their amazing prices and customer service.”

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Posted 5 years ago

“The bathing suit I ordered was wrong size and color was much different than advertised”

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Posted 5 years ago

“Clothing quality is great and true to size however the fact that it takes them several days to get the order processed and then several weeks before it appears on your doorstep is enough to never order from them again. You'll have your order next month!”

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Posted 5 years ago

“I shop online all the time and Zaful is one of my go to apps, I always carefully look at the reviews and photos before buying stuff and most of the time what I want comes in looking good! I get a lot of different swimsuits from there with great prices. And even when their stuff isn't up to standards, they have a great customer service team.”

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Posted 5 years ago

“3 to 5 business day delivery? it has been 2 weeks since I order a hoodie. Still haven’t arrive 😐”

Helpful Report

Posted 5 years ago

Zaful is rated 1.6 based on 715 reviews