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I visited their website to obtain a refund, and upon following their refund link it asks you to fill out a form to get your 'ticket' for a customer service agent to contact you with a return address (weird in itself) but when you click the 'submit' button it comes up as 404 error.
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posted 1 year ago
- CJ
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Zaful has poor customer service practice.
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posted 2 years ago
- Anonymous
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Customer service sucks and they order from Ali Express. They never refund you and avoid the issue
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posted 2 years ago
- Anonymous
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Customer service is a joke.
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posted 2 years ago
- Anonymous
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You guys are gonna be sued one day… this company is scam scam scam!!!’ It’s been 2 months already and. Nothing . Costumer service is garbage and I think those good reviews they paid to those people to do it because is the worst server ever !!’ Don’t waste your money and time they lie to you telling you is almost there and everything is still in China. Or they don’t even answer to your calls or messages . Worst company ever!!!
”
posted 2 years ago
- Elena
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Horrible customer service and delivery system. I would never come back again.
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posted 3 years ago
- Anonymous
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Shocking service, not goods after 6 weeks and no answer as to when I will receive them, avoid this company
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posted 3 years ago
- Anonymous
“
Terrible customer service.
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posted 3 years ago
- Anonymous
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I have been dealing with the useless customer service for over a month and they promised me to look into it and also promised the package will be re-delivered very soon.
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posted 3 years ago
- Daniela Kroulikova
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Items never arrived, Zaful kept my money, no customer service at all, they've just said:
Thanks for your message.
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posted 3 years ago
- Joanna Kopiec