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Zaful Reviews

1.6 Rating 715 Reviews
12 %
of reviewers recommend Zaful
1.6
Based on 715 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
32
Anonymous
Anonymous  // 01/01/2019
The worst company ever! I can't even track my package! Robbers!
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Posted 4 years ago
They stole my money. I have never had a bad experience ordering online, until I used their website they didn’t send me my package and when I asked for a refund after waiting 4 months to get my stuff and sending them a lot of complaining they didn’t answer me.
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Posted 4 years ago
I had a good experience with them, the clothes are of good quality and the customer service too. However, the only problem I had is that when the order arrived, it was held in customs and I had to pay an exaggerated amount to be able to release the package.
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Posted 4 years ago
The returns and refunds process is a joke. There is no such thing as customer satisfaction guarantee here. They still won’t offer a return after multiple communications with the “Submit a service ticket” process. I feel taken advantage of because they don’t want me to return the items.
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Posted 4 years ago
Honestly feels like they bought the clothes from wish and resold them just got a shipment today and the clothes I can feel won’t last terrible terrible
Zaful 1 star review on 5th August 2020
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Posted 4 years ago
Have not received my order and can not reach customer service!
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Posted 4 years ago
This is the worst company I’ve ever come across in terms of customer service and customer satisfaction. I ordered via an Instagram AD instead of doing my research and still fighting everyday to get clear answers. Honestly my mistake.
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Posted 4 years ago
I placed an order and after waiting more than a month, I get a message that the package was returned due to an error in the address. I did not make any mistakes in my bill address and they wanted to blame me. I insulted them and told them I wanted my money back or my order, so they wanted me to send them $37.99 more to resend. I could not believe it. Finally, they only returned $ 80 to me and the order was over $ 100.00. They are rascals. I will never buy there again and I do not recommend them. Very bad experience.
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Posted 4 years ago
Delivery took way longer, could not open the link to check delivery status. Also after several emails, finally got a response I could not return the swimsuits. It doesn't say anywhere on the website you can't return swimsuits.
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Posted 4 years ago
Shitty customer service. I’ve got all the items way bigger than my size. (even though I measured my body size before I placed an order.) Moreover, I surprised by their EXCHANGE SYSTEM. They only allowed a refund, NO EXCHANGE AT ALL, and that refund was just $11USD for all 3 items! I call this company the greatest FRAUD. PLEASE DON'T WASTE YOUR MONEY. AFTER ALL, I HAVEN'T GOT MY REFUND YET, after a month. I assume they spent too much money on these advertisements and gone out of money. lol
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Posted 4 years ago
No My Girlfriend Got Me Some Outfits Off Of Here And It Wasn’t The Size I Asked For And I Couldn’t Even Get My Refunds Back🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️
Zaful 5 star review on 2nd August 2020
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Posted 4 years ago
Purchased 2 swimsuits that I knew might be too big. Purchased as a guest so then when I turned around to contact support they wouldn't let me contact them because I was a guest and did not have a purchase history. TIP: Don't give people the option when purchasing to choose guest if guest means they don't have a purchase history, because then if they have problems they aren't able to reach out to support. I spent a decent amount of time trying to figure out how to reach out to support since I was a guest without any history even though I obviously had history. Once I got a hold of them they said they would refund me in my Zaful wallet. After 3 days I didn't receive any money and reached back out to their support team. They closed out the ticket. Its been about a week now, maybe more and I had to put in another ticket because I still didn't receive my refund. NOT IMPRESSED and will make sure to not shop here again. I have also made sure to tell my friends to not waste their time or money shopping here.
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Posted 4 years ago
I never got my things! I have paid over 103 for my things when they never came in!
Zaful 1 star review on 1st August 2020
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Posted 4 years ago
Has anyone sent Zaful a demand letter? I am considering taking legal action if I do not get a valid solution. I paid for 3 separate orders and all of them did not arrive in my city but was returned to Zaful without my knowledge as I could not even track the packages. I have been in contact with their after sales team but only getting "partial refund" offers or "sending the packages again with additional charges". Please contact me via facebook if you've experienced the same problem and would like to work against them. Search gie.mosquera
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Posted 4 years ago
Ordered 3 swimsuits on 07/18 and paid extra for shipping cost to get it here by 07/30 due to needing them on 07/31. Will not arrive until May 2, and they are trying to blame USPS but it didn’t get a USPS Tracking # till 07/28. Terrible customer service
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Posted 4 years ago
Zaful is super cute & reliable. I shop here for all of my bathing suits! Quick shipping!
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Posted 4 years ago
Review is 0 stars. Avoid at all costs. I ordered nearly €30 worth of clothes in April (it is now July 30th), and they never arrived. I contacted their Customer Support and experienced like many people here have already described; several back and forth messages asking me to be patient and thanking me for understanding etc etc. They would ask for different information that they already had on record to (I presume) kill time in the hope that I would just give up querying the whole scam. They also deleted the record of my conversations with them through their "Ticket" system in my Zaful account and the live Facebook messenger bot gives generic unhelpful responses to any efforts of inquiry. I have logged a claim with PayPal and hopefully may get a refund that way, but I certainly would advise people stay away from this "company". AVOID AVOID AVOID.
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Posted 4 years ago
Most item sizes run small. The return process takes a very long time. I've been trying to get a refund for a few items I purchased and they've offered me alternate solutions rather than just saying yes to my return/refund. At this point I am very frustrated with Zaful and if I don't receive a full refund for the items that I am trying to return within the next few days, I will be contacting my bank to get my money back. I won't be shopping here anymore.
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Posted 4 years ago
The site is a scam I ordered clothes from this site and they will not send me an address to send them back so I cannot get refund I wish I would give this site minus stars I emailed them asking for an address and they deleted my email. Save you money and go to somewhere that doesn’t scam you out of you money. 💙
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Posted 4 years ago
Don’t make a mistake! Do not buy from this robbers! The sizing is smaller then actual and if you want to send it back forget about it! Send me a return label! I will not let it go! It’s illegal in Europe!
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Posted 4 years ago
Zaful is rated 1.6 based on 715 reviews