Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two bikinis from Zaful and I received one after more than a month. The top had no support and I will not feel comfortable wearing it. It has been 2 months now and the second bikini still hasn't arrived. I contacted customer service and they responded within 24 hours but it was not very helpful.”

Helpful Report

Posted 4 years ago

“DO HOT BUY FROM ZAFUL! THEY ARE A COMPLETE SCAM! They refused to cancel my order even though it was never shipped. Customer service is a joke and won’t respond when I complained about my order. I had to call my bank to reverse the charges. I’d advise everyone to call your bank if they scammed you. If enough people report this site we can take them down!!!!!!”

Helpful Report

Posted 4 years ago

“I had the same issues with zaful as others. Orders were never shipped and still sitting in Dubai. Customer service was not helpful. I called my bank and explained to them and they refunded me. If zaful is not being helpful call your bank and tell them you got scammed. If enough people report Zaful they will be taken down. This company is absolutely awful. I am relieved my bank was so helpful.”

Helpful Report

Posted 4 years ago

“FRAUD!!! Can I give it 0 stars? It has been 4 months and I still haven't received my package. They couldn't "find my address." I spent $130 on clothes and their support can only offer me a $20 worth of points to use to other products on their website. They stole my money and didn't delivery.”

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Posted 4 years ago

“Two months after the purchase I do not have ANY news about the delivery. Run away !!!”

Helpful Report

Posted 4 years ago

“I ordered my products on April 22nd, got an email the next day saying it's been shipped, I thought "Great!" But it is now a month later, nothing has been updated for my shipping and I keep getting the same stupid responses in email, so full of BS. No matter how cute the products are/will be, DO NOT ORDER FROM THEM. So unnerving and I feel scammed.”

Helpful Report

Posted 4 years ago

“Do not order from here. Saw the ad online and decided to order up to $100 worth of items. Three weeks later and 3 emails coming through saying my order has been shipped, nothing. Then I get an email from customer service saying that my order was rejected by their shipping company due to the Covid-19 situation and presented me options on next steps. I replied saying let's try their other shipping company as they've suggested instead. Then another email from them a day later saying my order was lost in transit. 2 different correspondences with 2 different information!! I then asked for a refund, and received it a week later but $10 less than what I paid. Where has this gone and why wasn't anything explained to me?? Emails come through in a friendly and professional manner, but what's the use when the actual service provided is as such? I'm going back to Shein for cheap online shopping. I repeat, DO NOT BUY FROM ZAFUL.”

Helpful Report

Posted 4 years ago

“Quality of products- horrible. Cheap and nasty materials, nothing like the pictures. Return policies and process- over-complicated and just awful.”

Helpful Report

Posted 4 years ago

“ich habe am 26.3. bestellt, nach einem monat habe ich noch nicht das packet erhalten. auf der seite ist versandzeit nach slowakei bis 25 arbeitstage. nach der reklamation die haben am 7.5. einen anderen packet gesendet, aber mit derselber tracking nummer. und nach abflug von china ist nicht moglich die ware verfolgen. ich verliere langsam hoffnung, dass die ware kommt. ich warne alle. hier einkaufen ist eine loterie.”

Helpful Report

Posted 4 years ago

“Honestly, probably the worst company I’ve dealt with. Terrible customer service. Awful tracking system. Packages can take up to two months?! I ordered mine a month and a half ago and was told to be patient- yet no shipping update? Save yourself a lot of headache and just never order anything ever from this company.”

Helpful Report

Posted 4 years ago

“I ordered clothes on May 3rd and 4 days later said it was shipping, waited a week and I checked and it said in transit but I could never see the location. Few days later decided to message them and they said products with more items take longer and just now of being May 20th, I asked for a refund two days ago and still no reply then about 3 days ago from then I asked again about the location. This is just a scam don't waste your time and get trapped, glad wasn't my money I wasted.”

Helpful Report

Posted 4 years ago

“Return process is TERRIBLE. Why need photos of our items with a ruler in order for them to determine if we are lying about our size? This company sucks. The sizing is not accurate and the clothing material is bad. Not to mention they charge shipping in order to return items.”

Helpful Report

Posted 4 years ago

“The return process is NUTS. There sizing is bad. Everything about this company sucks. I am never ordering from Zaful ever again.”

Helpful Report

Posted 4 years ago

“They are a scam, they don’t have a number you can speak with someone they never responds to you email. When you try track your package you can’t”

Helpful Report

Posted 4 years ago

“What a joke. I ordered weeks ago and the package still has not shipped. I spoke with fedex and they told me that a shipping label was created but never shipped. It has been over 3 weeks now and nothing. Who knows if I’ll ever get my package at this point? On website says 4-6 days shipping with expedited shipping. That’s obviously a lie. Clothes look cute but who know if they’ll ever come. Horrible customer service no phone # either”

Helpful Report

Posted 4 years ago

“I have just received one of my bikinis I had ordered in the mail today surprisingly the material is very well-made and not thin at all! I’m a solid small pretty much everywhere and it fits perfect. Can’t wait to get the other three bikinis. Fingers crossed🤞”

Helpful Report

Posted 4 years ago

“If you cancel an order, (in our case it was minutes after being placed) they will charge you anyway. You will spend a month going back and forth with their awful customers support people just to get your money back. I sent pictures of my transaction number, PayPal and bank statement yet they still “couldn’t find proof” of my payment. The only reason I was reimbursed at all was because of PayPal. I wouldn’t advise doing business with these people unless you have lots of time to spare and like being called a liar.”

Helpful Report

Posted 4 years ago

“Never ordering from here again. Ordered mid April with expedited shipping. Got a confirmation shipping email April 29th but the tracking number is invalid. It’s given me two false delivery dates and now it’s saying that the package is saying is still in Dubai with a “pending delivery date”. Their suits are cheap but you pay for it in time and energy spent trying to get ahold of them, youre better off going to target. I will be contacting my bank today”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“This whole process has been very frustrating, for everyone dealing with the same situation. I ordered my 4 clothing items on April 23, it is now March 18th, my package says it’s in transit, but has no record of shipping or any other info. You’d think with how popular they are they’d be great with shipping but this is getting out of hand. Never once have I had to wait almost a month for something to be delivered. I want my packages now honestly. It sucks that this isn’t just happening to a few people but almost everyone.”

Helpful Report

Posted 4 years ago

Zaful is rated 1.6 based on 715 reviews