Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great experience with Zaful and recived very high quality products. I would definitely order from Zaful again. The shipping did take some time and some of the items did not quite fit properly but was happy with the return policy and was fully refunded.”

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Posted 6 years ago

“Nice clothing for decent prices.. Okay quality to really nice quality.. Worth it.. Legit.. BUT I feel like they’re ALWAYS out of stock on everything. Like 8/10 items would be out of stock from a wish list. Only downfall..”

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Posted 6 years ago

“Terrible experience, my son placed an order on 1/2/19 & has yet to receive his full order. Every time he reaches out they say it’s been shipped! It’s insane that it would take over 2 months & they're still in business scamming people daily! I can’t imagine...”

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Posted 6 years ago

“Worst on line clothing company....impossible To return what you order so don’t!!! They make you jump through so many hoops to try and return and never clearly say that if you do the ridiculous steps they want , they will Then decide how to proceed....not return your money!!!! SCAM stay away!”

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Posted 6 years ago

“I had ordered two bikinis from ZAFUL totaling about 20$ or so. I have online shopped many many times and I am not new to typing in my address! I pay my bills monthly and have never incorrectly put my address down. According to ZAFUL , I put that I live in a town over with a zip code of a town 40 miles away. NO I DID NOT. So they returned the product to sender and have since been hell to contact. They offered a refund then They stated “disregard that” they can’t do that. Then they said it was my fault for not checking my address. I’ve read this page and I am not the only person who is experiamcing this problem. STAY AWAY! ZAFUL, if you read this, what your doing is wrong. I did not incorrrectly type my address and furthermore, you cannot keep people’s money with no product! I did read your terms and it didn’t say in there “we will alter your address so you never get a product and than refuse refunds”. I had to reexplain my issue to nearly 7 different people and each time they closed my support case without telling me or helping me. This place is horrendous”

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Posted 6 years ago

“Poor,terrible quality....”

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Posted 6 years ago

“Terrible quality and they are horrible to return items. Won’t respond to return requests!!! Beware”

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Posted 6 years ago

“Zaful is very sketchy! STAY AWAY. Ordered a black jacket that is a piece of garbage. BLack dye came off all over skin. Trying to return this since and getting the run around. Called customer service twice already which is horrendous with a bunch of uneducated idiots answering the phone and not able to give you accurate information. Still trying to get the correct information to return this junk and get a full refund. Worst experience ever.”

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Posted 6 years ago

“Just stay away from this site. The items are so cheaply made and the customer service is terrible. I went through the process of doing a return and it's nearly impossible. Still trying to get the "Ticket" processed for a refund.”

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Posted 6 years ago

“NEVER SHOP THERE - they have been promising me a refund for 3 months now and never send it. Absolute SCAM.”

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Posted 6 years ago

“WARNING: Do NOT shop on this site.... First off, the site shows items that are in stock throughout the entire purchase, but if you contact them about your order, they will apologize saying "it's extremely back ordered", meaning 'not in stock'. Second, the quality one of the bathing suits I order was abysmal. Literally, completely off center. It's appalling that someone made it and thought it was acceptable to send to a paying customer. Third, and quite frankly the most shocking, is that their site is completely insecure. I logged into my account to check on a pending ticket (a return query, no surprise), and another customer's details appeared. I was literally inside another customer account profile, with access to their entire correspondence regarding pending tickets (they wanted a refund as well, go figure). If this customer had entered in payment details, I would have had access to that as well. I notified their Support team immediately, and they did not even address the issue. Instead, they incorrectly invoiced me for $1.85 USD to my paypal (wtf?) Also, you will see a ton of 5-star reviews that will imply the clothes are "true to size" "good quality" and other positive feedback. That's because they don't post any negative reviews. I tried to warn customers on the crappy suit I wished I wouldn't have purchased and that honest review is not published... ZAFUL has cheap clothes, yes, but the hassle of trying to communicate with their support team and risk of your personal details being shared to complete strangers is not worth the savings. Do NOT shop on this site.”

Helpful Report

Posted 6 years ago

“The swimsuit material of the bathing suits I ordered are nice and thick, possibly thicker and softer quality than what you find in big retail stores. The colors of the tie-die suit are vibrant and the underwire seems very strong. The cups on the top of the tie die bikini are a little small. The size L top fits me (I am a size 34C bra) but the bottoms are a little loose, however I will be able to make it work. The braided bikini I bought, also size L fits me very nicely. I wear a size 6 pant. The top has good coverage, and the braids are strong. These will definitely be by favorite bikinis when summertime comes! The service at Zaful is kind and attentive, and my messages were replied to quickly.”

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Posted 6 years ago

“I ordered a jacket over a month ago and haven't received an email that it has been shipped. I've contacted them through all platforms and no replies. Very slow and horrible customer service.”

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Posted 6 years ago

“Ordered 3 items on sale. After 1 month of different excuses got finally only 1. Seems they are trying to cheat with really cheap prices in order to hook you - but you never now will you get what was ordered or not”

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Posted 6 years ago

“The items do not match as advertised in the photos. I got a beaded sweater and one side literally did not have any beadings while in the photo as advertised has beading all over the sweater. I brought a romper that has sleeves and before I could even wear it one of the sleeve broke off. I also order a size Medium active pants and on the pant it says S/M. But on the website it says medium. So they falsely advertised the product. They have a size chart and I’m for sure I know my size and that pants did not fit me. I also order a crop top and apparently my boobs were too big to even fit the shirt. I’m a 36B. I was really upset about how the sizes never fits because I order a large crop top when I’m a size Medium. I also order a dress in large but it was still too small for my boobs. Overall really horrible experience. It’s a scam!”

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Posted 6 years ago

“Ordered a couple of swimsuits from Zaful for an upcoming trip South. Consulted their shipping info to make sure there's enough time for my order to be processed and arrive before my trip (based on my location). After 2 weeks, the order still showed the status "Processing". Contacted them, and they responded with a bunch of excuses blaming suppliers, high demand etc, asking me to either wait or exchange the items. I waited a couple days with no success, emailed them again saying that I'd post negative reviews if my order wasn't shipped immediately. If I waited any longer, I wouldn't receive the package in time for my trip. The next response from them was that they canceled my order, without my approval. Well, all I wanted is the items I purchased to be delivered within the time frame specified by Zaful. I think most of the positive reviews on the web about Zaful are posted by their fake reviews department. Conclusion: if you enjoy waiting without knowing when/if you ever get the stuff you bought, go for it; Otherwise, look for bargains elsewhere.”

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Posted 6 years ago

“Looking through the sites-shops selling women's clothing, I accidentally found out about a store like Zaful. And I made my first order-it was a Dropped Shoulder Valentine Crop Sweatshirt. My order came quickly and is well Packed in a branded Zaful package. The quality of this jacket I was very pleased! The fabric was very pleasant to the body! Since then, I have already made more than eleven orders for Zaful and was not mistaken in my choice! I mostly ordered women's clothes! Everything is at the highest level! The quality is great! Good support! And great prices! I recommend Zaful!”

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Posted 6 years ago

“Cheap and good quality”

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Posted 6 years ago

“Quality price delivery time”

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Posted 6 years ago

“Delivery was quicker than expected, so was the quality of clothing for the price”

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Posted 6 years ago

Zaful is rated 1.6 based on 715 reviews