“I’m really sad they are discontinuing the sun kissed highlights. It’s such popular colour.
Would like them to reconsider as I get so many compliments from this colour”
“The customer service is the absolute worst. The tracking system is a scam and just wants you to purchase more things, but never tells you where your package actually is . Half the emails that they supply you with to reach them for customer service. Return to sender. I spent a significant amount of money and would have expected some customer service not even a reply. Shame on you.”
“Extremely disappointed, midnight brown 9 piece is very thin when described as “thick”. Previous orders of clip ins have been thicker, but now are very thin and looks patchy. Packaging came in a plastic bag unlike previous orders where it was in a box with Haircare tips and shampoo/conditioner/repair treatments.”
“Just completely sad the way my order arrived.. looked like something o could've ordered off of Amazon.. I've been buying Zala hair extensions for some time and I love how it always comes in its box with instructions little shampoo and revive for the extensions it makes spending 100$ but not this time.. the hair came wrapped alone with a tie.. nothing else. No label no nothing.. very sad”
“I’ve been purchasing ZALA hair extensions since 2017. The price and the quality is unmatched. I influence everyone I know to try this brand because of how amazing the clip in extensions are. Also amazing customer service. Love them xxxo”
“I absolutely love the extensions!! Zala has been my go to for years now. Customer service isn’t always responsive and I wish they still included the samples when your order.”
“I’ve been wearing Zala for almost 10 years and your hair is amazing , however I did try to login into my account of 5+ years to use my zala bucks and it stated the email I use no longer belongs to an account.”
“I ordered express shipping to ensure my order came quickly and 5 days later it’s not arrived. And to top it off I have no idea how far away my order is because they make you use the shop app which is terrible at tracking your order. I have no idea if my order has been delivered to the wrong address or even if it’s been shipped because I can’t tell. I’ve ordered these hair extensions for my wedding and if they don’t come I’m not sure what I am going to do. I am 20 days out from my wedding and if they are the wrong colour I have no time to buy more. The whole point of paying for express shipping was to ensure I had ample time to get the extensions and make sure they were the right colour weeks before my wedding.”
