“Hello I purchased the 18” honey blonde and the color of the extensions is not how it’s displayed on website it more of a yellow tone blonde I ended up washing them with purple shampoo and now the color is not what I wanted and the quality of the extensions is different from the past times I purchased the hair feels different and it tangles up easier.”
“Extremely disappointed, midnight brown 9 piece is very thin when described as “thick”. Previous orders of clip ins have been thicker, but now are very thin and looks patchy. Packaging came in a plastic bag unlike previous orders where it was in a box with Haircare tips and shampoo/conditioner/repair treatments.”
“The customer service was great ,but I am really dispointed I didn’t order human hair you can really tell the difference,I want to make an exchange for human hair.”
“Very disappointed 😞 as the packaging was very different and the hair was creased. I love your tape in extensions but this time around very disappointed 😞”
“Disappointed that my order didnt come in a proper presentation box with shampoo and conditioner.
Just arrived in a plastic cover.
C'mon Zala you can do better !!!”
“Usually after purchases, an email is sent for the receipt, shipping details and delivery. I’m disappointed that a high brand like ZALA doesn’t do all that. This doesn’t reassure the customer and due to it being online it honestly feels like a scam.”
“Usually after purchases, an email is sent for the receipt, shipping details and delivery. I’m disappointed that a high brand like ZALA doesn’t do all that. This doesn’t reassure the customer and due to it being online it honestly feels like a scam.”
“I had a really poor experience with ordering the hair extensions, I got messages to say $15 off for the item I was looking at but when I went to apply this it wasn’t valid. I reached out to customer service multiple times and different days and by the time I heard back the colour hair extensions were sold out. I ended up ordering full price without the welcome $15 discount or free shipping advertised on the website for orders over $100 which wasn’t applied.”
