Zalando Reviews

Name: Zalando
Address: 31 35 Kirby Street, London
Rating: 2.14

2.1 Rating 125 Reviews

28 %

of reviewers recommend Zalando

2.1

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great stuff. Quickly delivered. No fuss returns.”

Helpful Report

Posted 5 years ago

“Great service, fast and efficient. Free easy returns process too!”

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Posted 6 years ago

“Fast delivery and generous returns policy of 100 days”

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Posted 6 years ago

“Great selection, great prices and fast delivery. Also 80% of the time.is cheaper than asos”

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Posted 6 years ago

“They have a fabulous service and all their products are priced well. Fabulous range of shoes!”

Helpful Report

Posted 7 years ago

“Emailed me to let me know the shoes I wanted were in stock, fast shipping and great customer service. I ordered the Pier One Casual Lace Ups.”

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Posted 7 years ago

“Great customer service and arranging returns is the easiest thing ever!”

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Posted 7 years ago

“Sometimes you buy stuff online but when it's shipped to you it turns out to be something that is not up to the standard of what you wanted. Zealand's has brought back my confidence with online shopping and I will definitely recommend to a friend.”

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Posted 7 years ago

“Customer service very good, delivery quite quick”

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Posted 7 years ago

“Good prompt service. Return / refunds policy transparent and customer friendly.”

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Posted 7 years ago

“Very quick shipment! you can pay by bill”

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Posted 7 years ago

“This site sells many brands and I found shoes I'd been searching for in a long time , fast delivery , great customer service x”

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Posted 7 years ago

“Son muy profesionales, nunca he tenido ninguna pega.”

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Posted 7 years ago

Zalando is rated 2.1 based on 125 reviews