Zalando Reviews

“ Avoid!!!!!! Thieve- will not refund you on all your returns, will claim they didn't recieve them. Customer service rude and aggressive and will disconnect call- never a good sign from a company Just don't shop with them, you'll cry, delivery, non delivery, returns, customer service. The whole experience will have you miserable. You work hard for your money, don't give it to Zalando, they'll bend you over! ”

“ The worst online retailer I have ever used. Their returns process is a joke and completely broken. The courier they use is just awful, and when that fails you use local post, which forces you to send to a PO BOX which Im assuming is never checked. Returned an item over a month ago and still getting the same boilerplate reply of them....steer clear of them. ”

“ I used their pre-paid returns system through Hermes. ”

“ If a returns goes missing/wrong for example you have to send proof of ID, signature, write a legal form they have and so on… to get your money back. ”

“ I am not in a position to go and drop the parcel, since had to sent it to my cousin in UK (They accept UK returns only what a surprise :) ) who is a student and nearest drop off point is far far away from him. ”

“ Returns department failed!!! Returns department failed!!!! Unprofessional team, they lost my return, refund not been issued for 4 weeks. ”