Zalando Reviews

“ Apparently it takes two weeks for them to send your order, and costumer service won't tell me why. I have never had such bad service before. If you can wait with no possibility for communication I guess it's fine. But I'm never going to order from here again. ”

“ Absolutely don’t buy anything from them! thieves! I wish I had checked the reviews sooner! very reprehensible behavior on a daily basis! the courier leaves an empty parcel or one with missing items in front of the house and notes that it has been delivered! you don't get what you paid for and they wash their hands of it! The case was reported to Obmusmen organization and to the bank as fraud! Customer service absolutely horrible! Ordered men’s shoes and cap and socks for £211 and got it only sock 🧦!!!! ”

“ The worst customer service I have ever faced. ”

“ Avoid!!!!!! Thieve- will not refund you on all your returns, will claim they didn't recieve them. Customer service rude and aggressive and will disconnect call- never a good sign from a company Just don't shop with them, you'll cry, delivery, non delivery, returns, customer service. The whole experience will have you miserable. You work hard for your money, don't give it to Zalando, they'll bend you over! ”

“ Multiple messages were sent to customer service with no resolution. ”

“ I did not receive my order and customer service have not been able to assist, I have had to dispute the charge. Terrible experiece ”

“ ABSOLUTELY HORRENDOUS CUSTOMER SERVICE!! parcel delivered to wrong address. ”

“ I contacted customer service and they sent me legal statement to sign and send back . ”

“ Why do your customer service team not deal with complaints I have asked on 4 occasions for my complaint to be escalated and they avoid answering and send me a standard non relevant reply 😡 ”

“ I have contacted customer service explain my problem and provided they with photos of scratched gift card, got reply they cannot give me a new code nor give me £25 discount, even though they can see, by using card number and barcode, this card wasn't used!. ”