Zalando Reviews

“ The worst customer service I have ever faced. ”

“ Avoid!!!!!! Thieve- will not refund you on all your returns, will claim they didn't recieve them. Customer service rude and aggressive and will disconnect call- never a good sign from a company Just don't shop with them, you'll cry, delivery, non delivery, returns, customer service. The whole experience will have you miserable. You work hard for your money, don't give it to Zalando, they'll bend you over! ”

“ Multiple messages were sent to customer service with no resolution. ”

“ I did not receive my order and customer service have not been able to assist, I have had to dispute the charge. Terrible experiece ”

“ ABSOLUTELY HORRENDOUS CUSTOMER SERVICE!! parcel delivered to wrong address. ”

“ I contacted customer service and they sent me legal statement to sign and send back . ”

“ Why do your customer service team not deal with complaints I have asked on 4 occasions for my complaint to be escalated and they avoid answering and send me a standard non relevant reply 😡 ”

“ I have contacted customer service explain my problem and provided they with photos of scratched gift card, got reply they cannot give me a new code nor give me £25 discount, even though they can see, by using card number and barcode, this card wasn't used!. ”

“ Worst customer service ever! ”

“ Waiting for my order for a week now, and there is no sign of it, although it was meant to be delivered in 2-4 days. There is no way to contact them, website says there are no communication methods available. How is this acceptable ? Also, in this day and age there is no option to pay for express delivery. You have to wait ages for your items. Poor service. ”