Zalando SE Reviews

Name: Zalando SE
Rating: 3.14

3.1 Rating 212 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

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Metrics

3.1

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Great selection of brands, great sales and free returns”

Helpful Report

Posted 7 years ago

“Top on-line retailer - Very fast despatch + reliable and immediate interaction. 5***** Thank You”

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Posted 7 years ago

“Zalando is a very good company and has a fantastic online shopping experience... Every time I have purchased something, it arrived quickly and perfectly packed. Now, there has been a few hiccups along the way, but their customer communication has been excellent and the matter has been rectified right away. All in all, a fantastic shopping site that I will be using time and time again... Thank you Zalando Samantha Mulcahy”

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Posted 7 years ago

“Extremely quick next day delivery”

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Posted 7 years ago

“Usually excellent service. However last experience they confirmed order by email, took payment from card (not pending despatch) and then I didn't hear anything for three days. When I called customer service the representative told me the order was delayed due to waiting for an item. That's fine but I would have appreciated an email to inform me within 24 hours of placing my order.”

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Posted 7 years ago

“nice promotions, cheaper clkothes,”

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Posted 7 years ago

“Top quality delivery system... top quality items”

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Posted 7 years ago

“Perfect shipment. Good prices”

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Posted 7 years ago

“quality and affordable product. postage free and some gifts.”

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Posted 7 years ago

“more variadity of products”

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Posted 7 years ago

“They makes me happy because they are so correct with you, if you dont like the clotes, shoes or whatever you can just return them without any problems and additional taxes. The delivery is for free as well and that I think is awesome”

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Posted 7 years ago

“Very good price, excellent delivery and great communication. A pleasure to deal with.”

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Posted 7 years ago

Zalando SE is rated 3.1 based on 212 reviews