Zalando SE Reviews

Name: Zalando SE
Rating: 3.14

3.1 Rating 206 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 13th June 2024

Aleksandra

Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price reductions, free delivery on all purchases and a huge variety of labels. They stock a large number of size options and extremely well stocked. Brilliant website.”

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Posted 7 years ago

“He hecho un pedido hace 10 días y aun no sé cuando llegará seguro, y necesitaba los zapatos para una boda este sábado. Tendré que comprar otros y devolver los de zalando cuando lleguen...”

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Posted 7 years ago

“Speedy delivery, easy to track item.”

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Posted 7 years ago

“Adidas Performance Crazytrain 2 CF perfect to walk the city!”

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Posted 7 years ago

“excellent service, prices and models availability”

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Posted 7 years ago

“Zalando products are durable and delivery takes quite a short time to reach final consumer. Very effective and efficient and returning an article you fall outbof taste with is quite easy and stress free.”

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Posted 7 years ago

“Love love love Zalando huge range of products and great prices,delivery always seems to be very quick and 100 days free returns is very helpful”

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Posted 7 years ago

“Best prices, best service”

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Posted 7 years ago

“Brilliant and easy to use. Deals are great on it. The choice is amazing on the app”

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Posted 7 years ago

“Easy website to use, massive rang of products, fast delivery, more than 1 delivery option”

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Posted 7 years ago

“Puntualità e correttezza”

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Posted 7 years ago

“Great choice of clothes and shoes. Very happy with service overall.”

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Posted 7 years ago

“Love my new jumper, gret price, lovely quality and the website is great for all sorts of different things, i always buy from there”

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Posted 7 years ago

“Good prices and high quality items. Trustworthy and fast.”

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Posted 7 years ago

“They are very easy to order anything from them and you will get your order sooner.”

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Posted 7 years ago

“Excellent variety of styles from all over Europe and beyond, the service is excellent with prompt dispatch and delivery. I was kept informed about the status of my order and package by email. When an item I want is out of stock I am kept informed by email when it comes back in which is brilliant. On the rare occasion I had to return something that didn't suit, it was so easy and was free. I shop at this site all the time now and highly recommend it!”

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Posted 7 years ago

“Really nice items, very good sale price. Very smooth delivery”

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Posted 7 years ago

“Excellent sellers,very quick delivery and a comfortable "cash on delivery"option. Zalando is a very reliable company. Plus,if you pick the wrong size or you don'like the product you ordered,return is completely free and easy to do,the delivery company to which they relied come to your home and retire the things you want to get back for free and in the day and hour you choose on their site...simply great!!!”

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Posted 7 years ago

“I got my product a couple days after ordering. Its nice that i get it so fast”

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Posted 7 years ago

“Love this website. Products are always amazing at great prices and delivery super fast.”

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Posted 7 years ago

Zalando SE is rated 3.1 based on 206 reviews