Zalando SE Reviews

Name: Zalando SE
Rating: 3.14

3.1 Rating 212 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great selection of top brands at competitive prices. I particularly like Gabor shoes and they have a huge range in all colours and sizes - so much easier than shopping on the high street! Fast delivery and an easy to navigate website. Highly recommended.”

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Posted 7 years ago

“Good communication via email, speedy service, 100 day return which gives time to find coordinating items etc before final purchase.”

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Posted 7 years ago

“Excellent choice of products. Returns service efficient and easy to use.”

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Posted 7 years ago

“free shipping and easy to return product”

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Posted 7 years ago

“free shipping and easy to return product”

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Posted 7 years ago

“Easy to navigate website with quick delivery times.”

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Posted 7 years ago

“They provide variety of choices and brands. Excellent customer service. Very easy way of purchase and returning..”

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Posted 7 years ago

“Muy bien en variedad, ofertas y precios. El tema de las tallas a veces se complican un poco pero recomiendo el sitio web al 100%.”

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Posted 7 years ago

“Great selection of brands, great sales and free returns”

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Posted 7 years ago

“Top on-line retailer - Very fast despatch + reliable and immediate interaction. 5***** Thank You”

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Posted 7 years ago

“Perfect shipment. Good prices”

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Posted 7 years ago

“They makes me happy because they are so correct with you, if you dont like the clotes, shoes or whatever you can just return them without any problems and additional taxes. The delivery is for free as well and that I think is awesome”

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Posted 7 years ago

“Very good price, excellent delivery and great communication. A pleasure to deal with.”

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Posted 7 years ago

Zalando SE is rated 3.1 based on 212 reviews