Zalando SE Reviews

Name: Zalando SE
Rating: 3.14

3.1 Rating 206 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 13th June 2024

Aleksandra

Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zalando is a big platform for clothes/shoes and so on, they offer loads of different brands. Also you can choose for maternity, for tall people (1.79m) and so on, you can also shop the look what is displayed. However, they deliver normally in 2-3 working days, the order system is easy to use. Also, if something doesn't fit, you can send it back for free and get your money back. I can recommend Zalando to everyone who is looking for something special (male, female, kiddies), they also have great offers (sale)!”

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Posted 6 years ago

“Good variety of options, always delivered when expected and have an efficient return procedure.”

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Posted 6 years ago

“Deras kundtjänst är så dålig så det är pinsamt, beställer varor och behåller hälften men sen när man ska ändra beställningen går det inte. Deras medarbetar skiter totalt i kunderna och säger aa men handla någon annanstan då! Värdelösa!”

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Posted 6 years ago

“They always are right and fast.”

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Posted 6 years ago

“Love their upto date fashion on clothes and shoes!”

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Posted 6 years ago

“good and quick dilevery”

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Posted 6 years ago

“La livraison rapide et les 100 jours pour échanger”

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Posted 6 years ago

“I bought a pair of trainers ,good value for money and free delivery A bargain !”

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Posted 6 years ago

“good communication, easy to navigate website”

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Posted 6 years ago

“I love them because they have amazing shoes.”

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Posted 6 years ago

“Excellent website for buying shoes with really good photos so you can see what they look like. Great free courier service with very quick delivery, very generous home trial and easy, free returns. What more could you want? Highly recommend, and not only for buying shoes.”

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Posted 6 years ago

“Really great choice, very fast delivery, shoes are even nicer than i expected, and at an amazing price”

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Posted 6 years ago

“Lovely shoes though a bit bigger than my normal size. Timely delivery.”

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Posted 6 years ago

“Cheap good quality and great delivery service. A massive thumbs up from me.”

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Posted 6 years ago

“Lot of items and brands. Delivery and return goods free. Good attention”

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Posted 6 years ago

“Quick delivery of goods and easy to order”

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Posted 6 years ago

“My order arrived promptly and was easy to collect. The clothes were a grrat fit”

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Posted 6 years ago

“Received wrong item, called customer service, asked me to send the item back via the free return postage and send a photo of the postage receipt, my money was refunded immediately. Super customer service.”

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Posted 6 years ago

“You always find whatever you are look for in there but it's a bit more expensive, like you may find the same somewhere else a bit cheaper”

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Posted 7 years ago

“Love the range of products.”

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Posted 7 years ago

Zalando SE is rated 3.1 based on 206 reviews