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Zalando SE Reviews

3.1 Rating 206 Reviews
55 %
of reviewers recommend Zalando SE
3.1
Based on 206 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Zalando SE 1 star review on 13th June 2024
Aleksandra
Zalando SE 1 star review on 3rd January 2024
L
Zalando SE 5 star review on 6th January 2021
Suzana Hong Roque
Anonymous
Anonymous  // 01/01/2019
Good variety of options, always delivered when expected and have an efficient return procedure.
Helpful Report
Posted 6 years ago
Deras kundtjänst är så dålig så det är pinsamt, beställer varor och behåller hälften men sen när man ska ändra beställningen går det inte. Deras medarbetar skiter totalt i kunderna och säger aa men handla någon annanstan då! Värdelösa!
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Posted 6 years ago
They always are right and fast.
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Posted 6 years ago
Love their upto date fashion on clothes and shoes!
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Posted 6 years ago
good and quick dilevery
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Posted 6 years ago
La livraison rapide et les 100 jours pour échanger
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Posted 6 years ago
I bought a pair of trainers ,good value for money and free delivery A bargain !
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Posted 6 years ago
good communication, easy to navigate website
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Posted 6 years ago
I love them because they have amazing shoes.
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Posted 6 years ago
Excellent website for buying shoes with really good photos so you can see what they look like. Great free courier service with very quick delivery, very generous home trial and easy, free returns. What more could you want? Highly recommend, and not only for buying shoes.
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Posted 6 years ago
Really great choice, very fast delivery, shoes are even nicer than i expected, and at an amazing price
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Posted 6 years ago
Lovely shoes though a bit bigger than my normal size. Timely delivery.
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Posted 6 years ago
Cheap good quality and great delivery service. A massive thumbs up from me.
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Posted 6 years ago
Lot of items and brands. Delivery and return goods free. Good attention
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Posted 6 years ago
Quick delivery of goods and easy to order
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Posted 6 years ago
My order arrived promptly and was easy to collect. The clothes were a grrat fit
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Posted 6 years ago
Received wrong item, called customer service, asked me to send the item back via the free return postage and send a photo of the postage receipt, my money was refunded immediately. Super customer service.
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Posted 6 years ago
You always find whatever you are look for in there but it's a bit more expensive, like you may find the same somewhere else a bit cheaper
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Posted 6 years ago
Love the range of products.
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Posted 6 years ago
Fast and efficient service
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Posted 6 years ago
Zalando SE is rated 3.1 based on 206 reviews