Zalando SE Reviews

Name: Zalando SE
Rating: 3.14

3.1 Rating 212 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

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Metrics

3.1

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love ordering from Zalando. They have a huge variety of items from different brands, the shipment is most of the time fast and if you need assistance with anything, the customer service is very prompt to help. I have been buying from them for many years and they are by far the best, making it very easy to buy as well as to return if you need to.”

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Posted 2 days ago

“Thanks to alpha recovery firm for helping me recover my scammed funds back”

Zalando SE 5 star review on 8th April 2025

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Posted 6 days ago

“I love Zalando, I reside in Spain. Very good quality products, fair prizes and they always deliver what you ordered and always on time.”

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Posted 2 months ago

“Test Test Test Test”

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Posted 1 year ago

“I am very glad to be able to buy so pretty clothes at Zalando with so affordable prices. Since I went up one size for a couple of years ago. I needed and still need to build up a new wardrobe and Zalando make i possible for me. Most of all what I most love about Zalando is that is extremely RELIABLE always credit my account on time concerning my returns. I can really recommend you to others even my son starts shopping at Zalando. Thank you Zalando”

Zalando SE 5 star review on 6th January 2021

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Posted 4 years ago

“Serious business !”

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Posted 4 years ago

“I got my item in 6 working days and return label was inside my box, which is really helpful if you can't print them yourself. Didn't need to return item coz I liked it. All together happy with my purchase.”

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Posted 4 years ago

“Website was easy to order off and it came within 5-6 days no problems would recommend.”

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Posted 4 years ago

“Wow, what a great company! First time using them and the delivery was so speedy. Great product. Great recycled packaging. Very happy customer. Thankyou.”

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Posted 4 years ago

“The website has very good prices, good quality and the sale and after-sales service is the best of all online clothing stores. 100 days of return, shipping and return very fast and free, the sticker comes in the same package and they always comply with the guarantee of the products offering the best solution for the customer if you have any problem.”

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Posted 5 years ago

“Easy payment and came within the time they said it would!”

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Posted 5 years ago

“I have used Zalando for a very long time and they never disappoint. Any problems I have had are always sorted swiftly and they provide a brilliant selection of products.”

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Posted 5 years ago

“Got an amazing shirt delivered early . Thank you . Happy Xmas”

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Posted 5 years ago

“Love it!!! Fast shipping, easy returns, competent customer service, and a great selection for tall women ❤️ J’adore Zalando, my only wish is that the app was available in Germany.”

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Posted 6 years ago

“موقع متميز سرعة في الشحن والتوصيل وماركات ممميزة مصداقية وثقة”

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Posted 6 years ago

“steeds correcte leveringen, snel en goed - prijzen en kwaliteit van de goederen zoals beschreven op de site(s) - bij een probleem omtrent een levering wordt dit correct en keurig afgehandeld”

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Posted 6 years ago

“I've been a customer of Zalando for many years, and never had any problems. They've always despatched and delivered my parcels on time, their communication is timely, their returns process is straightforward, and refund policy is very reasonable. So far, I've never had a hitch with returning goods. On top of it all, they stock a wide assortment of larger-sized ladies shoes that are actually attractive, not just either trainers, ballerina pumps or ugly slabs of stone like a number of other outlets.”

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Posted 6 years ago

“Very happy with the service that they provided, and a very quick delivery.”

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Posted 6 years ago

“They have everything they want and free shipping :)”

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Posted 6 years ago

“Their service is very good”

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Posted 6 years ago

Zalando SE is rated 3.1 based on 212 reviews