Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 974 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication about order, prompt delivery and packaged like a gift.”

Helpful Report

Posted 6 years ago

“deal with returns without question and with ease for customer”

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Posted 6 years ago

“Personnellement j'ai déjà fait plusieurs commandes chez eux les produits sont de bonne qualité il arrive à la date prévue et le retour où le remboursement peut se faire en magasin même si on a acheté sur le net ça je trouve que c'est génial”

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Posted 6 years ago

“Great web site.good Details about clothing items. Quick and easy ordering system Fast next day delivery When returning items the money refunded to your account quickly.”

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Posted 6 years ago

“Good quality products...”

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Posted 6 years ago

“Some amazing collection and wonderful prices in store.”

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Posted 6 years ago

“Fantastic clothing and staff is always approachable x”

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Posted 6 years ago

“The website is so easy to navigate, and they're sizing guide is very on point most of the time. The range of products is extensive and the quality of the clothes never disappoint. If I am looking for something to stand out, Zara never fails.”

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Posted 6 years ago

“Really quick delivery, beautiful clothing, but if you are not happy the returns process is so easy and the refunds are processed quickly.”

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Posted 6 years ago

“best clothing range”

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Posted 6 years ago

“I'm super happy with Zara. Beautiful clothes but not only that; great app, easy ordering online, can scan barcodes in store to find other sizes in the app, free returns, choose day and time of delivery. It's all been so easy. I am really impressed also with the reduced packaging used so there are no superfluous shoe boxes to throw away, and the clothing is just in one small box. Thanks for helping the environment Zara!”

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Posted 6 years ago

“what amazing customer service and always very fast delivery. i am very pleased”

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Posted 6 years ago

“Quanlity footwear with prompt delivery”

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Posted 6 years ago

“excellent next day delivery options. easy transaction”

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Posted 6 years ago

“Zara delivered an item that was out of stock in store, and it arrived very quickly. The packaging was lovely, but I would love to see Zara eliminate single use plastic wrapped around the box. I understand it offers some protection to the box but it makes no difference to the protection offered to the product inside.”

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Posted 6 years ago

“The shoe was exactly as shown and great price”

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Posted 6 years ago

“Order arrived right away and the packaging was lovely”

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Posted 6 years ago

“The website has a great clean look which makes it easy to shop and keep up to date which the latest trends”

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Posted 6 years ago

“Products arrived in a lovely box. Really happy with what I ordered would use again in a heartbeat”

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Posted 6 years ago

“Well made stylish clothing at affordable prices”

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Posted 7 years ago

Zara is rated 2.6 based on 974 reviews