Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 974 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really responsive customer service team Delivery as expected Beautiful product”

Helpful Report

Posted 4 years ago

“Nice Brand,it have the good quality products.like clothes,and bags, their styles are very fashion. By the way,just see the other fashion wholesale bag web: http://www.bukibags.com , Do check out their site,maybe you can have the cooperation in future.”

Helpful Report

Posted 5 years ago

“ZARA is a very nice Brand,it have the good quality products.like clothes,and bags, their styles are very fashion. By the way,just see the other fashion wholesale bag web: http://www.bukibags.com , Do check out their site,maybe you can find your lovely new bag styles.”

Helpful Report

Posted 5 years ago

“Outstanding service , very fast delivery , highly recommend”

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Posted 5 years ago

“Absolutely amazing service - probably one of the best o line deliveries I've ever had. I got FREE next day delivery which came at 9am in a lovely box with NO plastic and everything handfolded. Really nice shopping experience and I love Zara's dedication to the environment.”

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Posted 5 years ago

“Excellent free next day delivery. Garments were correct size, as a result of following online guide. Garments were excellent quality.”

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Posted 6 years ago

“I received my delivery the very next day, it was a wonderful surprise.”

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Posted 6 years ago

“ONLINE SERVICE: My order was shipped immediately, it came within the next day, as promised, but for only £3.95, which i was impressed with. Also the products that i bought there were very good quality, so generally a very good experience! DEFINITELY RECOMMEND.”

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Posted 6 years ago

“Every time I have ordered from Zara, it's been delivered very quickly. Impressed with the care that goes into packaging every order! Thanks”

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Posted 6 years ago

“Good service and nicely packaged”

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Posted 6 years ago

“Quick delivery and no plastic packaging. Coat purchased is of high quality and true to size. I have been converted as a loyal customer”

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Posted 6 years ago

“Very happy with the purchase. Good quality!”

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Posted 6 years ago

“Really easy returns and free home delivery on an exchange”

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Posted 6 years ago

“Blouse I wanted was out of stock but immediate e mail when back in stock so got it . Very happy as so few companies as efficient as this or able to re stock popular items for some reason”

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Posted 6 years ago

“I order my 15 month daughters clothes from here . The package is always very pleseant and the order arrives on time or before. Returns are very easy and the refund comes through quickly enough ;)”

Helpful Report

Posted 6 years ago

“Su ropa y accesorios son geniales”

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Posted 6 years ago

“Excellent customer service returns very easy”

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Posted 6 years ago

“Ordered a Navy Tote bag for my wife, lovely bag for the price and well packaged swift delivery!”

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Posted 6 years ago

“The shop assistant was so helpful and ordered me the dress I was looking for to come the very next day.”

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Posted 6 years ago

“Everything were excellent”

Helpful Report

Posted 6 years ago

Zara is rated 2.6 based on 974 reviews