Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 969 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a sneakers from Zara to wear it on my vacation, it was good size, but it wasn't good quality it hurt my feet all around, and a lot of infection and blood came out from my feet. I swear I would rather walk with no shoes better than I wear it, it made my vacation with too much pain. I spoke with the customer service they said they can't do anything what quality we are buying this is last time I buy shoes from Zara. I am not finding my money on the street”

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Posted 1 year ago

“Shocking customer service been trying to return a product for over 2 weeks they say its under review and someone supposed to be getting back to me within 48hrs that was over 10 days ago whats app them everyday nothing has come back”

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Posted 1 year ago

“The worse company in UK, they ve stole my money”

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Posted 1 year ago

“Supporting genocide I will never shop at your stores again!!”

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Posted 1 year ago

“Cheap tat. You can spot a Zara outfit a mile away, its all cheap rubbish. I'd be mortified being seen in anything from the store.”

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Posted 1 year ago

“I hate Zara”

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Posted 1 year ago

“I'm so dissapointed in your recent campaign where you mocked the genocide that is happening in Palestine, you make me sick! Me and my family will never in our entire life shop from your stores again! This applies to all the people we know as well! shame on you for supporting Israel who are killing innocent palestinian people because of their own agendas! SHAME ON YOU!!”

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Posted 1 year ago

“Shift quality and child labour most stuff come from India and china. Will never buy from them ever again too expensive and use money to promote crime and war. Disgusting 🤮”

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Posted 1 year ago

“Disgusting horrific advertisement and to think you could get away with it- shame on you Zara, BOYCOTT & SANCTION. Palestinian Holocaust is not ok!!!!!!!”

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Posted 1 year ago

“Disgusting add making fun of dead people”

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Posted 1 year ago

“Disgusting ad”

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Posted 1 year ago

“Disgusting advertising”

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Posted 1 year ago

“It really upset me to see Zara use the Palestine GENOCIDE in their recent campaign. What sort of marketing team do they have to use the lives of innocent women and children to sell a few clothes. I am devastatingly disappointed and will not be shopping in Zara again”

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Posted 1 year ago

“Disgraceful to say the least”

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Posted 1 year ago

“Absolutely overpriced and not so great quality of clothes backed up with extremely offensive and distasteful latest ad campaign , I would never buy from Zara again as I used to love their perfume range , but now would take my business elsewhere, goodbye Zara forever”

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Posted 1 year ago

“Appalling campaign by Zara. Shameless and totally inhumane”

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Posted 1 year ago

“Terrible terrible advertising- blatantly tone deaf to the massive loss of life in Gaza. Will never shop at Zara again for this mockery of innocent precious LIFE!”

Zara 1 star review on 13th December 2023

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Posted 1 year ago

“Your advertising campaign was unforgettable, it will be etched in our memories forever. Auf weidersehen Zara forever”

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Posted 1 year ago

“Free GAZA I think it's absolutely disgusting what they doing mocking gaza warned family and friends think they list alot of customers”

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Posted 1 year ago

“Inhumane disgusting!! 🤮🤮🤮🤮”

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Posted 1 year ago

Zara is rated 2.6 based on 969 reviews