Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 973 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

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“Terrible company! Zara is no grateful for its loyal clientele whom is very patience with this company which for the most sales items that are almost disposable; ZARA clothing start to brake up from the first time you wear it. They sent me an incomplete order and haven't refunded me yet. I wanted return the second order as the items look cheap..I was away for 3 weeks and they refused to return the item which were not even on sale.”

Helpful Report

Posted 1 year ago

“Appalling customer service. Courier list my parcel and zara refusing to refund me over a week later. I would encourage anyone with problems,to contact the chief executive, Samantha mackintosh, their email address is available if you google it. Let them know what a rubbish company they are in charge of.”

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Posted 1 year ago

“Ordered two items to my old address.. which was returned. Requested for it to be sent to my current address which they kindly did.. but one item was missing. I reported this but received and email back to say my request had been “rejected” so now I’ve lost money and extremely disappointed !! Any other company would replace the missing item but instead I’ve been made to be a liar by them and they have not resolved my issue. Won’t be ordering online again!”

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Posted 1 year ago

“Online order that takes 3 weeks to be processed.....I doubt I will ever receive my order..”

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Posted 1 year ago

“I bought a sneakers from Zara to wear it on my vacation, it was good size, but it wasn't good quality it hurt my feet all around, and a lot of infection and blood came out from my feet. I swear I would rather walk with no shoes better than I wear it, it made my vacation with too much pain. I spoke with the customer service they said they can't do anything what quality we are buying this is last time I buy shoes from Zara. I am not finding my money on the street”

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Posted 1 year ago

“Shocking customer service been trying to return a product for over 2 weeks they say its under review and someone supposed to be getting back to me within 48hrs that was over 10 days ago whats app them everyday nothing has come back”

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Posted 1 year ago

“The worse company in UK, they ve stole my money”

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Posted 1 year ago

“Supporting genocide I will never shop at your stores again!!”

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Posted 1 year ago

“Cheap tat. You can spot a Zara outfit a mile away, its all cheap rubbish. I'd be mortified being seen in anything from the store.”

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Posted 1 year ago

“I hate Zara”

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Posted 1 year ago

“I'm so dissapointed in your recent campaign where you mocked the genocide that is happening in Palestine, you make me sick! Me and my family will never in our entire life shop from your stores again! This applies to all the people we know as well! shame on you for supporting Israel who are killing innocent palestinian people because of their own agendas! SHAME ON YOU!!”

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Posted 1 year ago

“Shift quality and child labour most stuff come from India and china. Will never buy from them ever again too expensive and use money to promote crime and war. Disgusting 🤮”

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Posted 1 year ago

“Disgusting horrific advertisement and to think you could get away with it- shame on you Zara, BOYCOTT & SANCTION. Palestinian Holocaust is not ok!!!!!!!”

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Posted 1 year ago

“Disgusting add making fun of dead people”

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Posted 1 year ago

“Disgusting ad”

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Posted 1 year ago

“Disgusting advertising”

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Posted 1 year ago

“It really upset me to see Zara use the Palestine GENOCIDE in their recent campaign. What sort of marketing team do they have to use the lives of innocent women and children to sell a few clothes. I am devastatingly disappointed and will not be shopping in Zara again”

Helpful Report

Posted 1 year ago

“Disgraceful to say the least”

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Posted 1 year ago

“Absolutely overpriced and not so great quality of clothes backed up with extremely offensive and distasteful latest ad campaign , I would never buy from Zara again as I used to love their perfume range , but now would take my business elsewhere, goodbye Zara forever”

Helpful Report

Posted 1 year ago

“Appalling campaign by Zara. Shameless and totally inhumane”

Helpful Report

Posted 1 year ago

Zara is rated 2.6 based on 973 reviews