Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 961 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eu recomendei esta loja a dezenas de pessoas. Tendo-as utilizado durante mais de algum tempo, nunca fiquei desapontado com os produtos e o seu serviço ao cliente é excelente.”

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Posted 2 years ago

“great store with high quality products and nice and wide selection, customer support is very helpful and kind”

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Posted 2 years ago

“Tredje gang jeg har brugt dette firma nu, jeg kan ikke fejle servicen overhovedet, returnering af varer er heller ikke noget problem overhovedet.”

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Posted 2 years ago

“Immer gut! Wenn ich ein Geschenk für jemanden aussuchen muss, wende ich mich immer an Sie. Ich weiß, dass Sie mir helfen werden, etwas wirklich Schönes und Besonderes auszuwählen.”

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Posted 2 years ago

“Todella rakastunut! Asiakaspalvelu on erittäin korkeatasoista, on aina mukavaa, kun voit luottaa siihen, että sinua autetaan valitsemaan, mitä haluat. Kerroin jo ystävilleni teistä.”

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Posted 2 years ago

“I really like Zara, but for the last 1.5 years the dressing rooms have not open in the Washington State stores. Every time I ask about this I am told that they don't have the staff to open up the rooms. I don't believe this because there are staff members walking around the store messing with clothing. If you would just open up the dressing rooms and have a person manage returning items to the floor, that would work better than not having the dressing rooms open. Every other store on the planet has their dressing rooms open but you, so staffing can't be the issue. Also, every item has a theft tag on it so things cannot be stolen without the store alarm ringing. I have bought much less during this time, but I am so upset because if I decide to try a few items, I am almost always returning something and have to go back to the store. I AM ONE FRUSTRATED CUSTOMER. I think it is time to shop elsewhere.”

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Posted 2 years ago

“Genau wie auf dem Bild! Das ist so überraschend, das habe ich nicht erwartet. Vielen Dank für Ihre ehrliche und klare Unternehmenspolitik.”

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Posted 2 years ago

“Fantastisk! Meget hurtig levering, jeg havde ikke forventet det så hurtigt. Og jeg er ikke skuffet over kvaliteten.”

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Posted 2 years ago

“Muy bien. Gracias por sus respuestas rápidas y su alto servicio al cliente, fue un placer hacer compras aquí.”

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Posted 2 years ago

“Ich danke Ihnen! Es war eine sehr gute Erfahrung, ich habe meinen Kauf bereits erhalten und bin total zufrieden.”

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Posted 2 years ago

“Hyvä! Aluksi olin hämmentynyt työskentelystä verkkokaupan kanssa, Se oli ensimmäinen yritykseni. Sait minut uskomaan, että voit saada hyviä tuotteita jopa kotoa käsin.”

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Posted 2 years ago

“Ordering & payment process was very easy. My order was promptly filled & shipped. I have placed multiple orders over the last several years & they always do a great job!”

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Posted 2 years ago

“Je suis vraiment satisfaite ! Je ne me suis pas fait d'illusions sur les magasins en ligne, mais je me suis rendu compte que c'est encore mieux que le shopping traditionnel - facile, rapide et vous n'avez même pas besoin de sortir de chez vous.”

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Posted 2 years ago

“My shipment came quickly and was exactly as described. Will certainly be doing more business with them.”

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Posted 2 years ago

“Great company to do business with. I'm very pleased with the products that I got from them. They have very fast shipping too.”

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Posted 2 years ago

“I've been shopping with the store for about 3 years now. Haven't had any problems but maybe one or two, customer service answers right away I'm very respectful”

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Posted 2 years ago

“Jeg er glad for at arbejde sammen med dig! Du har aldrig svigtet mine forventninger. Altid størrelse til størrelse, altid god kvalitet, altid hurtig levering. Tak, du er utrolig.”

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Posted 2 years ago

“Fantastisk! Jeg plejede at købe ting her for mig, og jeg er så komfortabel om at arbejde med denne butik, Det er virkelig værd at være opmærksom på.”

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Posted 2 years ago

“Dříve jsem objednávala v internetových obchodech, ale nebyla jsem vůbec spokojená, pořád bylo něco špatně - špatná velikost, špatná kvalita atd. Ale tohle je jiný příběh, můžu jen říct, že v budoucnu zde budu dělat další objednávky.”

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Posted 2 years ago

“Merci pour votre travail, j'étais très excitée par cette commande et je suis totalement satisfaite. Livraison rapide, le service client est également très élevé, donc, tout ce que je peux dire, c'est que je suis très heureux de travailler avec cette boutique.”

Helpful Report

Posted 2 years ago

Zara is rated 2.6 based on 961 reviews