Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 974 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“packaged my goods with care.”

Helpful Report

Posted 7 years ago

“Amazing sale racks in every Zara I go in. I absolutely adore this store and their online ordering is as good! Never any issues, will be a long time customer!”

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Posted 7 years ago

“Great choice - great fit - great service - easy delivery options!”

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Posted 7 years ago

“How the clothes arrive , wrapped well really fast . My new online shop .x”

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Posted 7 years ago

“one of the best websites for online purchases. Electronic receipts, quick refunds, simply great.”

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Posted 7 years ago

“Easy returns policy. Package arrived promptly and well packaged.”

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Posted 7 years ago

“Great service. Fashionable clothing at a decent price. Can't beat free returns.”

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Posted 7 years ago

“Nice clothes.”

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Posted 7 years ago

“Amazing and quality value product”

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Posted 7 years ago

“Happy with delivery and clothes”

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Posted 7 years ago

“Really happy with the quality of my clothes ,true to size and I like the find my size option when ordering”

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Posted 7 years ago

“they provided the best customer service and I was happy how they treated me in shop and helped me to find my size because I could not find it”

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Posted 7 years ago

“they provide the best customer service as a retail shop.”

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Posted 7 years ago

“Nice Shopping experience from Zara, package arrived on time as promised and they have a wide range of easy return options.”

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Posted 7 years ago

“Quick shipping and package arrived in perfect conditions. I had to return an item, didnt get the right size, and it was v easy to do it by post”

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Posted 7 years ago

“Great quality”

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Posted 7 years ago

“Lovely items as usual.”

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Posted 7 years ago

“Fast delivery, excellent packaging, amazing quality”

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Posted 7 years ago

“fast shipping , great packing!”

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Posted 7 years ago

“They provide a wonderful online speedy service. Delivery is quick, returns, easy, customer service incredibly helpful and would fully recommend to fashion buyers - products reasonable, fashionable and affordable”

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Posted 7 years ago

Zara is rated 2.6 based on 974 reviews