Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 974 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Zara, I never shop anywhere else ! Great Fashion and great value too . What more can you ask for .”

Helpful Report

Posted 7 years ago

“Good selection to choose from and excellent service”

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Posted 7 years ago

“Excellent variety of clothing and items available. The pictures are clear and so many different shots of the items on and off of models, which gives you a better decision of purchasing the item. Delivery and communication emails are always on time and straight forward. Items come packed nice and secure. Thank you”

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Posted 7 years ago

“In spite of ordering just a few days before Christmas, the next day delivery was as promised and tracking excellent.”

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Posted 7 years ago

“Best quality/fashion brand for Menswear hand down!”

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Posted 7 years ago

“Great products, and great customer service. The staff were more than willing to help, and were approachable and friendly and attentative.”

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Posted 7 years ago

“Prompt Service”

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Posted 7 years ago

“Amazing clothes and customer service:)”

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Posted 7 years ago

“Up to date fashion pieces. Their costume jewelery is so on trend a absoloute must have for any fastionista.”

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Posted 7 years ago

“Love the layout of the website, free next day home delivery if spending over £70, love the designs, affordable fashion.”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“Very efficient service. Easy to navigate the website. I selected a click and collect service from my local store. My purchases were neatly packaged in a secure box. Very happy customer, would definitely use again.”

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Posted 7 years ago

“Very efficient online service overall. Fast despatch and well packaged. Returns service equally hassle free. Best retailer on the High Street.”

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Posted 7 years ago

“Excellent product and service.”

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Posted 7 years ago

“great selection of clothes”

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Posted 7 years ago

“The whole process of shopping online was hassle-free.”

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Posted 7 years ago

“Efficient”

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Posted 7 years ago

“Received the order in a few days. One if the item wasn't right so took it to store for exchange and they were happy to help”

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Posted 7 years ago

“Fitting of the cote was too good”

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Posted 7 years ago

“Great products, next day shipping, amazing quality”

Helpful Report

Posted 7 years ago

Zara is rated 2.6 based on 974 reviews