Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 974 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothes are quality. Refund is very easy to do”

Helpful Report

Posted 7 years ago

“Great quality baby clothes at reasonable prices. Easy to return and free”

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Posted 7 years ago

“Good quality - had to return a top as it was too big for me- great customer service and refund done quickly (bought it online)”

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Posted 7 years ago

“Reasonable delivery charges and free returns. Great choice.”

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Posted 7 years ago

“Bought a jacket in their recent online sale. It didn't fit but I got to return it for free. I couldn't do a swap for some reason, but rather unexpectedly and brilliantly they refunded my postage! And I picked up a +1 sized jacket which did fit, and to top it all off it was further reduced by £5. Win win!”

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Posted 7 years ago

“They have very good staff and nice clothes!”

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Posted 7 years ago

“Great products, great customer service and super clean shop (Manchester Trafford Centre!)”

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Posted 7 years ago

“The staff are busy and buzzing but always happy to unload armfuls of clothes to help me search for an item. I enjoy their young fresh approach, the simple cut of the clothes, the extensive choice, the affordability and the almost weekly change of stock.”

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Posted 7 years ago

“Good priced”

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Posted 7 years ago

“Quality and range of clothing is outstanding. Shopped for clothing for daughter and granddaughter everyone was happy”

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Posted 7 years ago

“The quality of the clothes”

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Posted 7 years ago

“Excellent sale and delivery was really fast great service”

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Posted 7 years ago

“Store was well laid out and again friendly staff really help!”

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Posted 7 years ago

“I purchased a shirt in the Edinburgh Princes Street store. I had a problem with the size. Returned it to Glasgow Buchan Street and obtained a refund without issue. Indeed the sales assistant was then extremely helpful in assisting me wirh the purchase of another item”

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Posted 7 years ago

“Clean shop in Edinburgh, with lots of friendly helpful staff”

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Posted 7 years ago

“The shopping experience is very stress free, the shop is very well presented and the clothes are very good quality for the price. Counter staff were fantastic.”

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Posted 7 years ago

“Excellent quality and super fast delivery!”

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Posted 7 years ago

“Gorgeous prints and styles. Free returns and free delivery. Range of sizes but could go larger, I am a UK 8/10 and sometimes find I need a medium or large when a small should be an ideal fit.”

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Posted 7 years ago

“Ordered 2 bottles of Zara fragrance online Saturday afternoon, it was delivered Sunday, very well packaged, very happy 5 stars to Zara.”

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Posted 8 years ago

“I can't recommend this store enough the online service is 5 star. i have never had any problems and delivery is super fast and have often received a refund of my delivery cost from them. If I ever had to phone customer services I find the staff friendly and helpful.”

Helpful Report

Posted 12 years ago

Zara is rated 2.6 based on 974 reviews