Zara Reviews

“ I suspect on other occasions they allow returns but still said No as my reason wasn't good enough . ”

“ Returns are not handled properly and without any reason they declined a part of the order. Tried to handle this with their customer service but are saying they can not help me and just blocked the chat conversation. ”

“ Utterly disgusting returns policy especially given unpresadented circumstances. ”

“ Coat tried on and didn't fit, Zara will not accept exchange for larger size due to 30 day returns policy, their shops are not open and post office trip is non essential. ”

“ THE BUSINESS HAS IMPLEMENTED NEW POLICIES TO SAVE THEM MONEY REGARDLESS OF CUSTOMERS SATISFACTION AND THIS IS JUST ONE OUT OF MANY THEY HAVE IMPLEMENTED TO MAKE RETURNS IMPOSSIBLE. ”

“ Along with Maison du Monde, Zara, much to my surprise, have been my poorest retail service experience in terms of delivery and returns. An absolute mess if you are forced to return items - and customer services are, bar one sweet girl, very rude. Should be called customer disservice! And I do not want to communicate with Zara via Facebook or Twitter - ever! ”

“ I am addicted to Zara but their returns service is dreadful - as is their appointed carrier. Never again will I purchase on-line from Zara! ”

“ The pants were lovely but too small, the issue is returning them. The don't include a returns label using the 'SAVING green energy' excuse. My daughter remarked that's pathetic; the electricity and man hours used to obtain a returns label is immense. PUT IT IN THE PARCEL ”

“ The xmas extension returns was for items purchased in Nov 19 and had to be returned by end Dec 19. ”

“ Dishonest Staff in Returns I returned two dresses and they only refunded for one stating I had not returned two! After providing proof of postage with weight on they changed the refusal of payment to dress was soiled and smelt of perfume! Totally untrue I didn’t even try it on I could see was too small! It arrived without a tag just a string on the label in dress! They then posted it back to me and the dress is unworn no smell no soil. ”