Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 973 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t use it”

Helpful Report

Posted 1 year ago

“😥🇸🇩😥🇸🇩😥🇸🇩”

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Posted 1 year ago

“For the price I’d expect better quality. Also their latest campaign was disgusting.”

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Posted 1 year ago

“Disappointed”

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Posted 1 year ago

“Unfair and unreasonable support for war crimes”

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Posted 1 year ago

“DISGUSTING ADVERTISING, ALL ZARA SHOPS SHOULD BE CLOSED DOWN AND ANY TRUE HUMAN WILL NEVER SHOP THEIR AGAIN. ANY TRUE HUMAN WILL NEVER WORK THEIR AGAIN.”

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Posted 1 year ago

“Too bad, the advertisement Insult in the people Please doing humanity”

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Posted 1 year ago

“🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸”

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Posted 1 year ago

“Horrible business with horrible values.”

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Posted 1 year ago

“Very bad quality for the price. Many better shops would not recommend Zara at all. Their latest campaign is disgusting.”

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Posted 1 year ago

“BOYCOTT IMMEDIATELY SHAME ON YOU ZARA 🤬”

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Posted 1 year ago

“The mockery of genocide in Palestine with your new collect is absolutely vile Will never shop at Zara again Your inhumanity is disgusting”

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Posted 1 year ago

“Terrible app, slow and freezes. Purchased a coat in store recently however seeing how disgusting their recent campaign mocking innocent people that have lost their lives in the horrific genocide has made me to return and have no connection with such business.”

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Posted 1 year ago

“Bought an outfit I decided to return it after their disgusting photos on social media regarding Palestine. You are supporting killings that are happening in Palestine. I won't be shopping with you ever again.”

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Posted 1 year ago

“Terrible customer service.”

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Posted 1 year ago

“Got to the front of a long queue with a dress ticket price ,,£29.99 only to be told the price was another £6+ more ,the manager refused to honour the ticket price . It left a bad taste so won't be returning”

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Posted 1 year ago

“I went on bkack friday evrething with pink dot supposed to be 40% off… but it was not and people wad not aware of that until you pay. They are liyng to people.”

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Posted 1 year ago

“Ordered a jacket that was apparently out of stock. For a month I was advised to wait 24/48 hrs. Currently trying to get my refund with no luck. Having to contact my bank for a charge back. Extremely poor service with generic answers from the Web chat from the advisors who aren't particularly interested in helping.”

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Posted 1 year ago

“First time online shopping and perfume gift sent damaged. Spoke to online chat which was a complete waste of time. Poor first time shopping experience and the last. Zara make it too much hard work for the customer after sending out damaged items.”

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Posted 1 year ago

“Every time I buy something at white rose, leeds branh of Zara I I am kept waiting at the tills when it comes to paying. There is always a queue and only one person on the tills while there are other numerous members of staff wandering around putting clothes away. One of the customers in the queue behind me actually put her things back on the rack and left. It seems the customers do not come first in this branch”

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Posted 1 year ago

Zara is rated 2.6 based on 973 reviews