Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 974 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a good clothing store, I often buy things here, I always like everything, the quality is good, the prices are reasonable, the delivery is fast”

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Posted 3 years ago

“great brand of clothing, high quality, prices are normal. the website is a bit confusing but overall everything is ok. ordered received everything in good condition. fast delivery”

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Posted 3 years ago

“Livraison rapide gentille sérieuse super rapide, marchandise de qualité ! Je recommande ce site à tout le monde. J'ai passé un bon moment à choisir des choses Très satisfait du produit, je le conseillerais à tout le monde.”

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Posted 3 years ago

“Je recommanderais certainement à d'autres de venir acheter sur ce site. Aussi d'excellents prix et choix. J'ai eu une super expérience avec ce magasin”

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Posted 3 years ago

“Tout ce dont j'avais besoin à des prix imbattables. Navigation facile sur le site pour trouver ce dont j'avais besoin. Le produit était exactement comme décrit. Achètera certainement d'eux encore !”

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Posted 3 years ago

“Loved the variety”

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Posted 3 years ago

“J'adore ce site. Tant d'articles personnalisés Mon article était absolument parfait. Il était impeccable et s'est avéré exactement comme je l'avais imaginé.”

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Posted 3 years ago

“Je suis absolument amoureuse de ma nouvelle robe, elle est juste incroyable ! La taille correspond exactement à ce que dit le tableau des tailles. L'envoi a été rapide et je l'ai reçu comme prévu. La communication était également très bonne.”

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Posted 3 years ago

“Quality and delivery timing was great 👍”

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Posted 3 years ago

“I ordered a few items online in the sale, everything came when it said and the items that didn’t fit I sent back for free. No hassle, very easy process.”

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Posted 4 years ago

“Zara is great, love the clothing. Great style, and great sizes”

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Posted 4 years ago

“I bought jacket from Zara last week.... It is Amazing, I used it for 1 week and I found minor defect in it,,,,and I got Disappointed, and Decided to Visit Zara Showroom in Emirates Mall ( Dubai ) As soon as I reach there I spoke to one of the Sales Representative about my Complaint. Them he Escorted me to Meet Mr. ADNAN The Men Section Manager...I discussed my Issue with him, and within 10 mins he Gave me best Aleternative option and it was 100% Worth, he provided the best Customer service. And he proved that he is Manager for Reason....Recomending ZARA to all my Friends..On Cash Counter Aprielle was Best person to Deal with. Thank you Guys....💫😇”

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Posted 4 years ago

“Zara is a great shop and deserves better reviews, although expensive, great quality and amazing customer service.”

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Posted 4 years ago

“I normally don’t write reviews,but I did this time! I just ordered the sample fragrance nce for men and I can’t say enough about it..I’ve always been a shopper for cologne brands for years and years,but I decided to try to sample this travel pack. Best marketing Zara could have done! 4 out of 4 I would and will purchase these bottles. I want to share this JEWEL but I don’t like smelling like anyone.(lol)I’d rather you ask me what are you wearing?!? Instead of knowing. So Zara if you need me to be part of the team please reach out and I would love to be part of this department. Best smells I’ve smelt in over a decade. You know it’s good when you can sample your ordered! Oh, I’m so excited!! I should get a percentage of how many I send your way..lol Thanks again”

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Posted 4 years ago

“Zara made me happy, specifically an employee named Dhara. Another customer took a leather jacket I was waiting for, knowing it was not hers. Dhara made sure another one was promptly brought up for me. She was amazing. Thank you. Great customer service.”

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Posted 4 years ago

“Great place, helpful staff”

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Posted 4 years ago

“i love this dress!!! i purchased the METALLIC THREAD PRINTED DRESS in xl and it fit perfectly!!! i’m 47/37/48 5’6” 190lbs and it was long enough!”

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Posted 4 years ago

“Have purchased many items over many years. Always beautifully rapped. Delivered on time and returns are easy to navigate. Will always shop at Zara online Thank you for your good service”

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Posted 4 years ago

“My daughter happens to work for a fashion magazine in Camden, Grazia and isn't able to wear anything "work related" at home, as it seems silly, but that doesn't stop me from shopping for her at the Zara store in the UK. Now that my daughter can venture outdoors for a bid of time I feel she should do so in London fashion and Zara never ceases to amaze with its variety and price listing as well as the delivery options. Thanks for helping me to keep my daughter in style!”

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Posted 4 years ago

“Always deliver in time always beautifully packaged very easy return system.”

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Posted 4 years ago

Zara is rated 2.6 based on 974 reviews