Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 973 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“C'est un plaisir de travailler avec eux. Le site web était super facile à utiliser, très convivial, et toutes les personnes avec qui j'ai correspondu étaient très professionnelles et sympathiques. Je ferai certainement appel à cette société à l'avenir.”

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Posted 2 years ago

“Always excellent care and a great product. This time no different than prior times. Thank you. I recommend!”

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Posted 2 years ago

“Your product is great and the quality is even better I will surely order again in the future. I recommend for everyone.”

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Posted 2 years ago

“Good service, accurate descriptions of items, including sizing, very fast delivery. Thank you I will be buy more”

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Posted 2 years ago

“I will definitely buy again from them and recommend it to my friends. I am very happy with my purchase.”

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Posted 2 years ago

“Excellent company with a very good customer service. Sold at a great price and arrived promptly. I am delighted with my purchase.”

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Posted 2 years ago

“This is the 3rd time I have bought with this store and have found each occasion to have been very positive. Great communication and speedy delivery, I'll certainly return again”

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Posted 2 years ago

“Quality was beyond what I was expecting and the customer service was amazing. I’ll definitely be ordering here from here.”

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Posted 2 years ago

“Excellent customer service and the product is perfect!! great quality and just what we were looking for! Thank you sooo much!!!”

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Posted 2 years ago

“Always exceptional customer service in all areas from ordering to delivery. Sales and promotions are unbeatable. Will purchase again, thank you.”

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Posted 2 years ago

“My favorite website to purchase from. Always good experience to buy with.. feeling very safe with the products and the deals.”

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Posted 2 years ago

“Excellent customer service. Excellent communication and lighting fast shipping. Delivered quickly and well packed. Item as described, all good.”

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Posted 2 years ago

“Very easy to work with you. Agreed to a deal and the product was delivered overnight and in perfect condition. I can’t wait till my next purchase.”

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Posted 2 years ago

“Every came as promised in perfect shape. Super fast shipping and was pleasure to deal with. Highly recommend.”

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Posted 2 years ago

“I have found the overall experience to be very professional. The quality of the product is better than expected.”

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Posted 2 years ago

“They were so accommodating throughout the process. I appreciate this company and will recommend to many! Everyone loves !”

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Posted 2 years ago

“Horrible customer service and no communication about when delivery is expected or tracking number sent via e-mail or text. Had to call them finally to try and get an update. To be told that I would be getting delivery today( that was this morning) only to get an e-mail that order is delayed until next week. No reason or explanation. I hate companies that don’t communicate. I’ve spent alot of money with this company in the past. Not sure I will shop here again. But I’m sure they don’t care. Customer service doesn’t seem to be high concern”

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Posted 2 years ago

“The Zara location at Fashion Place mall did not have any bags for customers purchases. They expected customers to carry armfuls of clothing purchased around the mall and through other stores. After getting a bag from another store the associate there said they’ve had customers commenting all week about this with Zara. Poor management of store and customer experience is suffering as a result.”

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Posted 2 years ago

“Great quality true to size and very affordable products. And want to mention fast shipping! Thanx for such good work!”

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Posted 2 years ago

“I was very pleased with the quality and the speed in which they came. The price was also very good! Fantastic customer service”

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Posted 2 years ago

Zara is rated 2.6 based on 973 reviews