Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 961 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

Les

Anonymous

Anonymous // 01/01/2019

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“My favorite website to purchase from. Always good experience to buy with.. feeling very safe with the products and the deals.”

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Posted 2 years ago

“Excellent customer service. Excellent communication and lighting fast shipping. Delivered quickly and well packed. Item as described, all good.”

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Posted 2 years ago

“Very easy to work with you. Agreed to a deal and the product was delivered overnight and in perfect condition. I can’t wait till my next purchase.”

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Posted 2 years ago

“Every came as promised in perfect shape. Super fast shipping and was pleasure to deal with. Highly recommend.”

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Posted 2 years ago

“I have found the overall experience to be very professional. The quality of the product is better than expected.”

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Posted 2 years ago

“They were so accommodating throughout the process. I appreciate this company and will recommend to many! Everyone loves !”

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Posted 2 years ago

“Horrible customer service and no communication about when delivery is expected or tracking number sent via e-mail or text. Had to call them finally to try and get an update. To be told that I would be getting delivery today( that was this morning) only to get an e-mail that order is delayed until next week. No reason or explanation. I hate companies that don’t communicate. I’ve spent alot of money with this company in the past. Not sure I will shop here again. But I’m sure they don’t care. Customer service doesn’t seem to be high concern”

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Posted 2 years ago

“The Zara location at Fashion Place mall did not have any bags for customers purchases. They expected customers to carry armfuls of clothing purchased around the mall and through other stores. After getting a bag from another store the associate there said they’ve had customers commenting all week about this with Zara. Poor management of store and customer experience is suffering as a result.”

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Posted 2 years ago

“Great quality true to size and very affordable products. And want to mention fast shipping! Thanx for such good work!”

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Posted 2 years ago

“I was very pleased with the quality and the speed in which they came. The price was also very good! Fantastic customer service”

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Posted 2 years ago

“This was first time ordering and I was very satisfied with the the quality of the items I received. I would definitely order from them again.”

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Posted 2 years ago

“It was my first purchase on this website. The shipping was very fast and the communication was great.”

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Posted 2 years ago

“It was an excellent purchase at an excellent price. I can't say enough good things about this place: quick shipment, well-packaged items”

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Posted 2 years ago

“The product was as described and photographed on their website. I didn't need to return anything. Overall, a nice shopping experience, and I will shop again.”

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Posted 2 years ago

“Terrible experience, received a coat as a present for daughter but it was too small, went to store to change size and they refused as had no receipt, i explained that it was a gift and i hadn't been given the gift receipt, i just wanted a different size, not a refund or different item but they still refused. I escalated this to the head office and was told the same. What a silly rule, i could understand if i was asking for refund or credit but just a size change. Ridiculous. I will not buy from here again and if purchasing a present BEWARE!!”

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Posted 2 years ago

“The finish products are wonderful and my employees love them! Thank you for all your great support.”

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Posted 2 years ago

“Hello everyone, I want to leave a review. I liked everything, the delivery was fast, the quality is excellent, so I recommend”

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Posted 2 years ago

“They don’t stand by their products. They have every excuse in the world not to give you a replacement item or a refund. By far, the worst customer service I’ve ever experienced. I’m now stuck with a pair of pants that can’t be worn!!! Don’t shop here!!!”

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Posted 2 years ago

“Ich möchte meine Erfahrung teilen, ich bin sehr zufrieden mit meinen Einkäufen auf dieser Website und empfehle sie allen meinen Freunden”

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Posted 2 years ago

“wonderful job, I was an amazement when I received my purchases thank you for such incredible and excellent job”

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Posted 2 years ago

Zara is rated 2.6 based on 961 reviews