Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 974 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought online two pairs of trousers from Zara site matched exactly my fit from my sizes entered and arrived quickly and in excellent quality and packed beautifully. Very impressed with Zara thank you. Beautiful quality for such amazing prices! Excellent website too with great selections to chose from.”

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Posted 7 years ago

“love their clothes”

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Posted 7 years ago

“This clothing company is one of my favourites always my first stop when I need some retail therapy”

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Posted 7 years ago

“I haven't bought from Zara before. I don't really like online shopping but the parcel arrived quickly in a lovely box that made it feel like Christmas. All of the items were great quality and the sizing was great. A positive experience which I will repeat and definitely recommend”

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Posted 7 years ago

“A GOOD PRICE ALSO A GREAT COLLECTION AND A VERY GOOD FIT”

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Posted 7 years ago

“I love the goods and the value for money xxx”

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Posted 7 years ago

“Always great service. Goods arrive on time and look like the images. Quality is never disappointing and the returns options are great!”

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Posted 7 years ago

“Love love love”

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Posted 7 years ago

“Quick delivery and high quality clothes.”

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Posted 7 years ago

“I love the scarfs that are sold. I think for a woman over thirty, you don't feel intimidated to purchase the clothing in Zara. Store locations in Oxford Street, London are amazing when you walk through the doors. One thing that needs improvement is that the employees must approach customers more often. They are selling a brand and should show it more in their actions.”

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Posted 7 years ago

“They were happy and helpful.”

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Posted 7 years ago

“Always great clothes”

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Posted 7 years ago

“I've just received my bicker jacket, I love love love it bought a slightly bigger size as I wear a lot of jumpers in winter, just right thankyou”

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Posted 7 years ago

“Affordable and well made clothing”

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Posted 7 years ago

“Good price, nice staff”

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Posted 7 years ago

“Great customer service. Professional but friendly.”

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Posted 7 years ago

“Great customer service. Professional but friendly.”

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Posted 7 years ago

“The products are really good quality and really high fashion, good looking.”

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Posted 7 years ago

“Amazing Fashion. Fantastic Online styling.”

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Posted 7 years ago

“I love shopping from Zara, I always get my items really quickly and packaged beautifully. Their clothes are lovely!”

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Posted 7 years ago

Zara is rated 2.6 based on 974 reviews