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Zara Reviews

2.6 Rating 973 Reviews
41 %
of reviewers recommend Zara
2.6
Based on 973 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Zara Reviews
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Location:

53-54 Long Acre
London
WC2E 9JR

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Zara 1 star review on 18th March 2025
Trinity
Zara 1 star review on 15th January 2025
Sofia
Zara 1 star review on 15th January 2025
Sofia
Zara 1 star review on 15th January 2025
Sofia
Zara 1 star review on 15th January 2025
Sofia
Zara 1 star review on 15th January 2025
Sofia
Zara 5 star review on 17th March 2024
Les
21
Anonymous
Anonymous  // 01/01/2019
Unfair and unreasonable support for war crimes
Helpful Report
Posted 1 year ago
DISGUSTING ADVERTISING, ALL ZARA SHOPS SHOULD BE CLOSED DOWN AND ANY TRUE HUMAN WILL NEVER SHOP THEIR AGAIN. ANY TRUE HUMAN WILL NEVER WORK THEIR AGAIN.
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Posted 1 year ago
Too bad, the advertisement Insult in the people Please doing humanity
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Posted 1 year ago
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Helpful Report
Posted 1 year ago
Horrible business with horrible values.
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Posted 1 year ago
Very bad quality for the price. Many better shops would not recommend Zara at all. Their latest campaign is disgusting.
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Posted 1 year ago
BOYCOTT IMMEDIATELY SHAME ON YOU ZARA 🀬
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Posted 1 year ago
The mockery of genocide in Palestine with your new collect is absolutely vile Will never shop at Zara again Your inhumanity is disgusting
Helpful Report
Posted 1 year ago
Terrible app, slow and freezes. Purchased a coat in store recently however seeing how disgusting their recent campaign mocking innocent people that have lost their lives in the horrific genocide has made me to return and have no connection with such business.
Helpful Report
Posted 1 year ago
Bought an outfit I decided to return it after their disgusting photos on social media regarding Palestine. You are supporting killings that are happening in Palestine. I won't be shopping with you ever again.
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Posted 1 year ago
Terrible customer service.
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Posted 1 year ago
Got to the front of a long queue with a dress ticket price ,,Β£29.99 only to be told the price was another Β£6+ more ,the manager refused to honour the ticket price . It left a bad taste so won't be returning
Helpful Report
Posted 1 year ago
I went on bkack friday evrething with pink dot supposed to be 40% off… but it was not and people wad not aware of that until you pay. They are liyng to people.
Helpful Report
Posted 1 year ago
Ordered a jacket that was apparently out of stock. For a month I was advised to wait 24/48 hrs. Currently trying to get my refund with no luck. Having to contact my bank for a charge back. Extremely poor service with generic answers from the Web chat from the advisors who aren't particularly interested in helping.
Helpful Report
Posted 1 year ago
First time online shopping and perfume gift sent damaged. Spoke to online chat which was a complete waste of time. Poor first time shopping experience and the last. Zara make it too much hard work for the customer after sending out damaged items.
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Posted 1 year ago
Every time I buy something at white rose, leeds branh of Zara I I am kept waiting at the tills when it comes to paying. There is always a queue and only one person on the tills while there are other numerous members of staff wandering around putting clothes away. One of the customers in the queue behind me actually put her things back on the rack and left. It seems the customers do not come first in this branch
Helpful Report
Posted 1 year ago
Absolutely dreadful experience with zara customer service on watts app, as you cannot phone them anymore, had a faulty gift card that showed value on till but could not be processed in the shop. Contacted customer service over three weeks hours on the app to arrange replacements e-card to find out there was a technical fault it could not be done, I had to go into the shop and speak to the manager and get customer service on the phone to find this out. Then waiting for a refund to be processed first told 3 to 5 working days didn’t happen then told 10 to 14 working days still waiting. The WhatsApp is a robotic type service where a new customer service advisor picks up on chats and you have to keep on starting all over again, truly the worst customer service I have ever experienced be warned !
Helpful Report
Posted 1 year ago
After being really excited about my new post at work ,I decided to order a HIGH-WAISTED PANTS ( 45.90) form ZARA.it was shipped quickly I live in the Caribbean so the address used was a US warehouse . I finally got my 45.90 item only to be disappointed . My order was the wrong item . I got a size 4 small , the item I ordered was a large . I emailed , got no response . I called only to be told to return the item at a cost , it is no fault of theirs. Returning the item and clearing it again is a cost to me . I am really disappointed that my first order was not the right one. Item # ordered:Color: Black | 2162/888. Item I received :MARINE STRAIGHT HIGH RISE JEANS ( 1934/246)
Zara 1 star review on 25th September 2023
Helpful Report
Posted 1 year ago
Bought three trousers in different colours in size L from White City store as a gift for a family member. One of them although labelled size L, was too small. So, I checked the inside label, turns out it was an XS, mislabelled as L. Being a gift and having no physical fault at the time of purchase, I did not keep the receipt. Took it back three weeks later to the same store, where the cashier serving me was not trained to resolve the issue and asked the cashier next to her for help. The cashier next to her started interrogating me whilst serving another customer. He was not even paying attention to me explaining the problem and kept snapping ''What do you mean?!, It is not mislabelled, we cannot do anything!'' even though I showed him the inside label which clearly had XS on it. He kept snapping at me and made me repeat myself multiple times until he understood and called a manager and the manager completely ignored my complain about her rue staff and blatantly let the cashier talk over me and snap at me and at the end she refused to offer a resolution and directed me towards customer services. Spend 1h explaining the same issue to customer services over chat and they took all the details. One day later received an email stating, they were unable to locate the receipt. Surely selling a mislabelled product is illegal. It is also illegal to decline resolution for it. Never shopping in Zara White City again.
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Posted 1 year ago
Zara clothing is great quality and priced well. Their return policy is very fair and when you have a problem there are live people to assist you. I think considering cost, style and customer service Zara is an excellent vendor.
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Posted 1 year ago
Zara is rated 2.6 based on 973 reviews