“I have made a lot of purchases from your online shop & its the second time it happened that articles out of stock are displayed and emails and messages of confirmation are sent too,when you purchase the same article, but then it dawns upon your team that its out of stock! Please keep your website updated and save our precious and your work time.
Regards”
Thank you for constructive feedback, we will use your comments to help continually improve our processes to maximise good customer service. We appreciate your custom and our Head of Operations will be in contact to discuss.
Thank you for your feedback! We are currently reviewing and redesigning our size guides to help customers. In terms of the exchange process, our Head of Operations will be in touch to discuss how we can improve in the future
We have looked into the order history and we apologise that your order took so long to dispatch. In most cases we normally dispatch the same day of order - on this occasion we have failed to do this and we apologise again. TCS attempted to deliver to you recently but you may not have been available and the parcel is being returned to the TCS depot. Our Head of Operations will call you to discuss the situation or you can whats app us on 03000927466
“I ordered on the the 22nd May and I was told that my order has been canceled due to unavailability. IT WAS A GIFT FOR MY BROTHER'S BDAY ON THE 29TH OF MAY”
Hello, we are so very sorry that we failed on this occasion, our head of operations will contact to discuss the situation. We will sue this example to help continually improve our processes and customer experience.
“Very happy to see the response of your management .that you are answering back and making sure not to disappoint your customer inshaAllah I will shop again”
