“Zego over complicates simple processes like one-time payments. Why it is necessary to "create an account" to make a one-time payment? I suspect, Zego just wants to capture customer information so they can SELL it. Also, their overseas call center customer "service" is unhelpful and basically a waste of time.”
“Advertised on the home page as everything managed in app. However zego was sending emails asking for my no claims which weren't seen due to me believing everything with zego was managed in app. I was then charged a premium of £150 for late submission of my ncd. When I sent in my ncd. They weren't acknowledged and my email wasn't read, nor were any of my follow up emails probably due to the incompetence of their ai assistant. What a joke. I then contacted zego in app via their chat system where actual agents where eventually available although they proved to be just as incompetent. No money was reimbursed. And I have to swallow the £150 overpayment. Zego is advertised as insurance that's user friendly and app based and saves you money.. however it's been a nightmare to get hold of anyone and I've been overcharged.. the rest is all just gimmicks to make you believe your saving money.. what a con”
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“Absolutely terrible insurance company took my money online then weeks later tell me I need app Then, after the app working for a few days, I’m told if my driving doesn’t get better if my insurance will be cancelled When I phoned up and asked, does the app. No when I’m the passenger in the car on a train on a boat or any other vehicle I was told yes it did made a formal complaint only to be told there’s nothing I can do about it took loads of money off of me for one month, glad I cancelled and got away from them Avoid this company at all costs”
“I have fully comprehensive insurance with zigo and my car is submarge in water accidently I contact with zigo They did not pull my car out of the water and started lying to me and they didn't cover me I am highly not recommending zigo Avoid financial loss by staying away from this insurance company, it is just a scam company.👎👎👎”
“Emailed me 25 days later to say they were canceling my policy if I didn’t install their app. App wont work on my phone so i contacted them to cancel a was told id only be refunded 82% minus a £50 fee. Works out they will have charged me 2 and a half months for less than a month.
Nothing when i purchased the policy made it clear i needed to have the app. Or that it was a black box type policy that would need a phone on all the time to track my usage.
Also worth pointing out, i tried to call them but their lines are not open at the weekend. Managed to sign in with laptop to chat to them but the opperator Callum M could not do a full refund, could not transfer me to a manager who could. I asked him if calling in on Monday would be better but he just kept pasting the same text over and over again. Could not get a straight answer.”
“It was much simpler and the price was the same as Sterling and there was no need to argue with the staff.This should be the case in other companies like Zego,
Simple, good, convenient .”
“Terrible business; makes really simple errors all the time accounting for wrong charges and they are VERY SLOW to correct all their mistakes. DO NOT USE THIS COMPANY”
“Zego it the worst when it comes to put a claim. I just experience a non fault accident and had to call several times to chase up for repair and customer service, which resulted In a waste of my time. I completely regret joining this insurer , I had zero support received from them . I would not recommend this taxi insurance after my experience.”
“My husband had insurance with zego. He gave deposit but now he is selling his bike and wants to cancel insurance but zego is saying pay us 191 cancellation fee. It's disgusting.”
“Threatened that I wouldn't be able to get insurance from other companies in the future if I canceled my policy.
I don't want to be tracked by zego 24/7
(Something they don't tell you when handing over your money)”
“Zego is total fraud company.I had accident fault claim and my no claim bonus was not protected they removed all total 9 years private hire taxi NCB crazy company I never will recommend any buy Zego insurance policy”
