ZENMED Reviews

Name: ZENMED
Address: 7404 King George Blvd, Suite 200, Surrey
Rating: 4.73

4.7 Rating 2,520 Reviews

94 %

of reviewers recommend ZENMED

4.7

Based on 2,520 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About ZENMED:

We create high-performing, naturally based products for troubled skin conditions. Our specialized skincare helps in the balancing of skintone suffering from redness, improving the signs of hormonally-aging skin, and helping clear dark spots and imperfections. Try us risk free with a 60 day money back guarantee.

Visit Website

Phone:

1-888-749-4998

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do like your products but the 3-4 week delay in getting my last order was ridiculous. Unfortunately, no person I talked to could help but say that someone would call me back. The call back, if it did happen, tool 2-3 days & sometimes never got a call back. I requested some compensation for the delay but never heard back.”

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“No, I don't have a favorite product. The products did not work for me, so I had to return them.”

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“Terrible customer service. They state 7 days a week 24 hours a day. I called 2 days straight no pickup. Then left continuous voicemails Sent emails. 6 days later an email response. Still waiting for the followup !”

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“The quantity of the products in new packagings have decreased by 20% while the price is increasing.”

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“Don’t like the smell at all will only use occasionally what a disappointment”

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“Wondering when the product will start to show an improvement!!!!”

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“While I love the products and I've been using Zenmed for over 10 years, they keep changing the packaging and they're now charging the same prices for less product (moisturizer went from 85ml to 70ml for example). Very disappointed in my recent purchases and considering switching to a different brand.”

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“I received the product in good condition. The delivery aspect gives it two starts. Customer service is nonexistent. I called and emailed a few times. Gave up and obviously will not reorder”

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“Products have made my skin very dry had to stop using it was itchy and more red”

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“I had my order all ready, I had a $14.40 discount on my total order and then all of a sudden you charged me the FULL amount for my order on my card!!! I will probably not be ordering from you again because of that and it is way overpriced!”

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“I find it comical that I would be asked to review products I have never received. I have been dealing with customer service via email and phone and still do not have information about shipping my replacement order because the original shipment was never received. I love the products I have used in the past but this experience of dealing with poor customer service will have a determining effect on whether I ever order again.”

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“I can't see any impact at all on my rosecea. I will keep at it for a while longer”

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“My order has been held at Customs since Mar. 21st. Not a great customer experience.”

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“The product just didn't work for me. I had a very difficult time trying to make contact with the company to cancel my automatic shipment. As of yet I am not sure it has been canceled.”

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“I’m still yet to receive the products I’ve ordered!”

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“Sad to say it didn't work and made my face worse and also tight feeling.”

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“New packaging for cleanser terrible - we decant into old bottles. Cheap look and feel, poor function lid - total bummer.”

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“Hasn’t arrived yet…slow delivery to Canada.”

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“the products were ordered on January 14th. My credit card was charged right away. As of today's date nothing has been received.”

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“im trying to return the cleanser it broke me out and i emailed them to get set up for a return 3 days ago and they never responded back to me but they did this before about 5 years ago and now fast forward to now i orderd something else and im going through the same thing hard to return”

Helpful Report

Hi Dana, can you please check your junkmail box? I replied personally within minutes of receiving your first email. I am going to reply again through my personal email now.

ZENMED is rated 4.7 based on 2,520 reviews